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hace 3 meses
NASDAQ:
PYPL), we believe that every person has the right to participate fully in the global economy.
Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary:
This role is to support service requests and to provide support and maintenance within the organization's end user computing environment.
This includes installing, diagnosing, repairing, maintaining, and upgrading all devices & peripherals (including but not limited to PCs, laptops, terminals, printers, and MTR devices) to ensure optimal performance.
The role will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.
Job Description:
Meet our team:
PayPal's Desktop Support team is focused on providing outstanding customer service and delivering technology solutions to enable PayPal's success.
Your way to impact:
Your day to day:
- Manage asset inventory and return defective equipment/parts to maintenance inventory, document customer repairs, and maintain and restock assigned parts inventory to insure proper spare parts levels.
- Familiarize end users with basic software, hardware, and peripheral device operation.
- Take ownership and responsibility of queries, issues and problems assigned to the queue.
- Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas.
- Work with vendor support contacts to resolve technical issues within the desktop environment.
- Complete regular training and process refreshes to ensure you are always compliant to SOP's and processes to maintain security and consistent services.
What Do You Need To Bring-
- 12 years experience working with customers either face to face or remote setting.
- 12 years of IT work experience.
- Industry certifications, this can include MCP, MCSE/MCITP etc.
- Strong customer service focus.
Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life.
We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
Who We Are:
As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance.
Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite.
Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.