Program Manager I

hace 2 semanas

Guadalajara, Jalisco, México Plexus A tiempo completo

Purpose Statement:
The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the "voice of Plexus" to the customer and the "voice of the customer" to Plexus.

Key Job Accountabilities:

  • Manage the customer relationship.
  • Lead Customer Focus Team to deliver appropriate levels of customer service and satisfaction.
  • The Program Manager is responsible for managing the tactical, business customer relationship.
  • Manage and Lead Tactical Customer Support.

Additional Accountabilities:

  • Lead Customer Focus Team to deliver appropriate levels of customer service and satisfaction:
  • Develop and lead the team such that members are engaged, responsible and productive to satisfy internal external metrics.
  • Support the customer focus team in continuous improvement / lean activities and programs.
  • Work with team members to present issues and alternatives to the customer.
  • Ensure the CFT is properly interpreting and executing contractual requirements.
  • Manage and Lead Tactical Customer Support:
  • Work with CFT to provide acceptable commitments based upon customer demand and Plexus capabilities.
  • Work with Customer Focus Team to ensure demand is properly loaded into Master Production Schedule (MPS) and driven through to the Materials Requirements Planning (MRP) system.
  • Monitor customer's open orders.
  • Obtain, analyze and report customer's rolling, periodic forecast.
  • Coordinate, negotiate and communicate commitment dates on customer orders.
  • Work with CFT to hold effective Kickoffs and Manufacturing Readiness Reviews (MRR's).
  • Exhibit a working knowledge of the program's financial metrics (i.e., Profit & Loss (P&L), Balance Sheet, return on capital employed (ROCE), etc.).
  • Participate in periodic revenue reporting updates and work with finance to establish customer goals.
  • Negotiate with the customer to maximize recovery of appropriate costs (i.e., purchase price variance (PPV), nonrecurring expense (NRE)) and increase profitability.
  • Coordination of periodic pricing reviews.
  • Ensure timely OIX resolution through:
  • Verification and communication of OIX to customer.
  • Drive OIX resolution from customer (with MTM and CM).
  • Ensure Engineering Change Orders (ECO's) are implemented effectively and priced appropriately.
  • Escalate issues as appropriate through internal site management and corporate resources.
  • Maintain an awareness of the customer's life cycle plan for assemblies and product lines.
  • Coordinate timely execution of quotes for existing customers as required.
  • Submit Request for Quotation (RFQ) to quoting.
  • Lead CFT in quote review.
  • Provide quote to customer/CM.
  • Manage customer relationship.
  • Maintain high levels of customer satisfaction with an advocacy attitude and drive.
  • Provide timely response to customer requests with answers and commitments.
  • Facilitate and support Quarterly Business Reviews and drive to closure subsequent actions.
  • Work closely with customer and internal team members to resolve customer issues.
  • Coordinate customer site visits.
  • Occasional travel may be required to meet the needs of the business (25%).
  • Additional duties as assigned.

Education/Experience Qualifications:

  • A minimum of a Bachelor's is required_._
  • One (1) year of related experience is required; One (1) or more years of related experience is preferred.
An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:

  • Intermediate Computer Skills.
  • Intermediate Decision Making / Problem Solving Skills.
  • Intermediate Verbal and Written Communication Skills.
  • Employee must be assertive and selfmotivated with the ability to work independently and in a team environment.
  • Ability to lead a team in a matrix organization.
  • Must be able to problem solve, prioritize and have the ability to multitask and continuously improve processes and capabilities.
  • Must possess excellent oral and written communication, organizational and troubleshooting skills.
  • Ability to discern the alignment of customer requests and actions against contractual stipulations and accepted business conditions.
  • Create presentations, documents, etc. for management and customers to effectively communicate business problems and solutions.
  • Must demonstrate management skills as defined by company leadership development.
  • Familiarity with financial metrics and levers that drive the metrics; ability to develop and implement improvement actions.
  • Ability to learn the operating facets of the Electronic Manufacturing Services (EMS) industry.
  • A working knowledge of MRP systems is required.
  • Experience with Microsoft office is beneficial.
  • General office equipment and materials.

Work Environment:

  • The work setting sh

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