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Customer Analyst

hace 3 meses


Juárez, Chihuahua, México Harman International A tiempo completo
A Career at HARMAN


As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better.

Innovation, inclusivity and teamwork are a part of our DNA.

When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.


  • Review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments, production capacity and update compliance rate)
  • Analyze Customer Demand to detect variations (Increases & Decreases)
  • Make plans production according to customer requirements.
  • Ensure customer shipments in order to meet delivery dates solicited.
  • Check that customer demand is loaded correctly in SAP system.
  • Develop and implement initiatives to improve customer services
  • Analyze and summarize customers issues in order to prepare appropriate solutions/clarifications to responds to customers
  • Evaluate and prioritize customer inquiries to better serve the customers
  • Maintain relationships with other internal departments to improve business performance
  • Analyze customers issues so as to develop tools and processes to increase customer satisfaction
  • Establish multidisciplinary teams for continuous improvement.
  • Identify and implement improvements to increase efficiency of labor
  • Initiate actions to prevent the occurrence of any noncompliance related
  • Participates and provides support related with quality systems management, objectives, targets and programs.
  • Zero premium freight services through the proper production planning processes.
  • Coordinate product changes to assure mínimal obsolescence.
  • Other activities assigned by Sr. Costumer Analyst.
  • Participates and provides support related with quality and EHSS systems management, objectives, targets and programs.
HARMAN is an Equal Opportunity /Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status.

HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation.)