Empleos actuales relacionados con Expert Customer Service Analyst - Guadalajara, Jalisco - Elanco
-
Customer Service Analyst 2
hace 7 días
Guadalajara, Jalisco, México Oracle A tiempo completoJob Title: Customer Service Analyst 2Oracle is seeking a highly skilled Customer Service Analyst 2 to join our team. As a key member of our Global Customer Support organization, you will be responsible for providing exceptional customer service to our internal and external customers.Key Responsibilities:Respond to incoming calls and emails from customers,...
-
Service Desk Analyst
hace 2 semanas
Guadalajara, Jalisco, México Wipro A tiempo completoJob SummaryWe are seeking a highly skilled and detail-oriented Service Desk Analyst to join our team at Wipro. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain, analyze, and troubleshoot hardware and software issues to ensure seamless service...
-
Service Desk Analyst
hace 1 semana
Guadalajara, Jalisco, México Wipro Limited A tiempo completo{"Job Title": "Service Desk Analyst", "Job Description": "At Wipro Limited, we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for our B2B users who call our Service Desk to troubleshoot end-user issues.**Key Responsibilities:*** Provide primary user support and customer...
-
Service Desk Analyst
hace 1 semana
Guadalajara, Jalisco, México Wipro Limited A tiempo completoJob DescriptionOverview:As a Service Desk Analyst at Wipro Limited, you will be the first point of contact for B2B users who call our Service Desk to troubleshoot end-user issues. Your primary role will be to provide primary user support and customer service, ensuring that our clients receive timely and effective assistance.Key Responsibilities:Provide...
-
Bilingual Customer Service Representative
hace 2 semanas
Guadalajara, Jalisco, México Flexus Electromecánica A tiempo completoJob Summary:We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Flexus Electromecánica. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients in both English and Spanish.Key Responsibilities:Assist customers with inquiries and resolve issues in a...
-
Operations and Customer Service Analyst
hace 2 semanas
Guadalajara, Jalisco, México Beam Suntory A tiempo completoWhy This Role is a Unique OpportunityAs an Administrative Operations Analyst, you will play a crucial role in ensuring the smooth execution of administrative functions. Your commitment to excellence in customer service will contribute significantly to the overall market presence of Beam Suntory.Key ResponsibilitiesAdhere to established administrative...
-
Customer Service Ambassador
hace 2 semanas
Guadalajara, Jalisco, México Helpware Inc. A tiempo completoAbout Us: Helpware Inc. is a technology-driven company that provides Customer Experience & Operational Support for modern businesses. Our team of professionals is driven by the purpose of delivering best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.**Job Overview:** In the role of a...
-
Customer Service Representative
hace 7 días
Guadalajara, Jalisco, México Cognizant A tiempo completoJob SummaryWe are seeking a skilled Customer Service Representative to join our CHD team. As a Process Specialist, you will play a crucial role in enhancing customer experiences across multiple channels.Key ResponsibilitiesLead initiatives to gather and analyze customer feedback to improve service quality.Oversee the implementation of customer service...
-
Customer Experience Associate
hace 7 días
Guadalajara, Jalisco, México Helpware A tiempo completo**About Us**Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern businesses. Our team of professionals is driven by the purpose of delivering exceptional value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.**Position Overview**:**Primary...
-
Customer Service Ambassador
hace 7 días
Guadalajara, Jalisco, México Helpware Inc. A tiempo completoAbout Us:Helpware Inc. is a technology-driven company that provides Customer Experience & Operational Support for modern businesses. Our team of professionals is driven by the purpose of delivering best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.**Position Overview:**In the role of...
-
Customer Service Representative
hace 2 semanas
Guadalajara, Jalisco, México Vishay A tiempo completoJob SummaryVishay is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesManage and perform customer service-related operations, including customer inquiries, complaints, and...
-
Customer Service Representative
hace 2 semanas
Guadalajara, Jalisco, México Aronnax A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Service Specialist to join our team at Aronnax.As a Customer Service Specialist, you will be responsible for providing exceptional customer experiences through various communication channels.Main Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...
-
Customer Service Representative
hace 7 días
Guadalajara, Jalisco, México Ccsi Call Center Services International A tiempo completoCcsi Call Center Services International is a leading provider of near-shore call center solutions. We strive to deliver exceptional customer experiences through our team of skilled customer service representatives. Our services include customer service, sales, and technical support for various industries. We are committed to creating a positive and inclusive...
-
Bilingual Customer Service Representative
hace 2 semanas
Guadalajara, Jalisco, México Csc Solutions A tiempo completoAbout the RoleCsc Solutions is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.Key ResponsibilitiesProvide timely and effective...
-
Customer Service Representative
hace 2 semanas
Guadalajara, Jalisco, México Omron A tiempo completo**Customer Service Role at Omron**We are seeking a skilled customer service representative to join our team at Omron. As a customer service representative, you will play a critical role in supporting our direct customer and channel partner sales efforts.**Key Responsibilities:**• Effectively resolve customer service case inquiries from beginning to closure...
-
Customer Service Liaison
hace 7 días
Guadalajara, Jalisco, México Plexus A tiempo completoJob Title: Customer Service Representative LCompany: PlexusLocation: Not specifiedJob Description:Role Purpose: To provide effective technical support and actively resolve client issues directly.Responsibilities:Provide customer support via various channels.Resolve customer inquiries and issues in a timely manner.Document customer interactions and maintain...
-
Customer Service Ambassador
hace 2 semanas
Guadalajara, Jalisco, México Helpware A tiempo completoIn the role of a Customer Service Representative at Helpware, you will address a variety of customer inquiries in a personalized, friendly, and informative manner, ensuring an exceptional customer experience.**Key Responsibilities:**Become an expert on our product, knowing all the specifics of its functioning and features.• Address customer inquiries,...
-
Customer Service Ambassador
hace 7 días
Guadalajara, Jalisco, México Flextronics - The Flex Company A tiempo completoCustomer Service RepresentativeAt Flextronics - The Flex Company, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Utilize system applications and resources to provide comprehensive and...
-
Customer Service Representative
hace 7 días
Guadalajara, Jalisco, México Fedex Express Lac A tiempo completoJob Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As an On-Site Support Specialist, you will be responsible for providing exceptional customer service and support to our clients in the Latin America and Caribbean region.Key Responsibilities:Provide on-site customer support by...
-
Customer Service Representative
hace 7 días
Guadalajara, Jalisco, México Wipro A tiempo completoCustomer Service AgentWe are seeking a skilled Customer Service Agent to join our team at Wipro. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective support to customers via phone, email, and...
Expert Customer Service Analyst
hace 3 meses
At Elanco (NYSE: ELAN) – it all starts with animals
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals' lives better makes life better – join our team today
Key Responsibilities & Deliverables:
Process Expertise & Business Partnership Effectively process all manual orders received by phone, fax & email, ensuring priority for urgent orders within agreed KPIs, ensuring a positive customer experience. Effectively process customer complaints and collaborate with other company departments if applicable. Analyze account discrepancies to ensure the customer account is enabled for payment. Manage and support the billing process. Effectively analyze all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices. Effectively track and resolve all customer disputes regarding billings, credits, or payments. Effectively monitor and resolve all sales orders & sales interface issues (outbound) Review key metrics & communicate with stakeholders to ensure KPIs are being met. Support global/regional O2C projects with influence on accurate, efficient & compliant order processing. Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training new team members. Recognizes and solves non-standard problems. Assist in solving the issues and provide key improvements to existing processes and improvements. Be seen as a "go-to" information resource for O2C Customer Service processing and related queries.Skills & Capabilities
Ability to proactively & effectively analyze & resolve problems. Ability to effectively prioritize and complete key tasks and deliverables. Ability to respond clearly and empathetically to customer needs, managing their expectations effectively. Ability to work in a global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members. Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture. Being familiar with all applicable process documentation & training materials to ensure you operate in a fully compliant manner. Operational awareness of all applicable Sox & Operational controls for your area. Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships. Demonstrate excellence in all interactions with our ESC internal customers & business partners. Focus on improving our customer's experience with the ESC. Build and maintain a strong knowledge of Elanco's product lines within the market. Demonstrate a strong Continuous Improvement oriented mindset. Actively work with the core team members & Global O2C team to drive improvements for processes.Requirements:
University degree Minimum 5 years' experience in O2C or Finance function, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change Experience with SAP O2C Module Proficient in English is mandatory; other languages might be mandatory according to the region served Ability to work in shifted hours might be mandatory according to the region served Independence and decisiveness in performing duties Working on various markets Activity and ability to manage own projects