Helpdesk Senior Representative

hace 2 semanas

Guadalajara, Jalisco, México NTT DATA A tiempo completo

Job Description

Req ID: 272415

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Representative to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Helpdesk Senior representative- Full Time - to join our team in Guadalajara.
Location: Guadalajara, Jalisco. Mexico.

Requirements:

• Availability to work 45 hours per week

• Interest in working on Afternoon/Night shifts

• Advanced English

• Looking to work in IT Environment

• 6 months of experience in Customer Service

We Offer:

• Competitive salary

• Grocery Tickets - 12% of base salary

• 30 days of Christmas bonus

• 10 days of vacations

• 50% Vacation bonus

• Savings Funds

• 5 personal days per year

• Medical insurance (You and your family)

• Life insurance

• Dental Insurance

• Discounts with selected Optics

• Opportunity to grow in the company

Activities

• General L1 support for hardware and MS Office packages

• Advance technical support for in-house applications and developments

• Answer technical support calls providing and escalating to other support groups

• Provide support based on email generated requests or reports

• Document troubleshooting steps and detailed description of the customer incidents and requests

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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