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Partner Support Representative
hace 3 meses
Join Our Team at Maxeon:
Partner Support Representative - Where Innovation Meets Sustainability
Who We Are:
Pioneers in Solar Energy at Maxeon, we're not just harnessing the power of the sun, we're leading a global energy revolution.
Our mission? To champion solar energy for a sustainable future.In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve.
That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 39 years - from the very edge of outer space to countless rooftops below.
Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe.
We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic team
Learn more about Maxeon
Are you ready to power positive change?
Your Mission:
As our Partner Support Representative, based in Mexicali and reporting to the Manager or Order Management and Customer Care, your role will be responsible for supporting Sales Managers on the account coverage for the end to end partner support and client relations as well as customer satisfaction.
Make Your Mark:
How You Will Drive Change:
Managing Potential Lead and Endorsing to the respective Regional Sales Manager or Partner within the network
Prepare sales quotations any documentation as requested by Sales Management
Create Purchase Agreement and Pro-Forma Invoice
Receives and qualify customer PO's check PO against allocation, checks POs against allocation and book customer orders into ERP system (Oracle)
Ensure to send Electronic Data Interchange signal to warehouse (if applicable)
Manual CIPL generation for Good to go and Import Requirements
Monitor orders that are for closing for proper revenue recognition.
Coordinate with respective support groups to ascertain the delivery of total customer satisfaction.
Archive all the documents per SPOC Requirements
Review of Bill of Lading and Sends approval to 3PL.
Coordinate with 3PL warehouse for the weekly scheduled materials for receipt and shipment.
Coordinate with internal customer / suppliers. Work internally with Transportation Logistics, Purchasing, and Manufacturing team to prioritize material requirements.
Answering phone calls from US Customers, potential partners and customer.
Your Toolkit:
Skills That Make a Difference
Essential for your Success:
Preferably Bachelor's degree holder OR equivalent combination of education and years of related experience.
Experience in Customer Service or Order Management or Fulfillment is required.
Preferably 1-2 years' experience specializing in Customer Service, Order Management, Logistics or BPO industry.
Must have good communication skills, computer proficient, good organization skills.
Proficient with MS Office Application esp. Excel, PowerPoint, and Outlook
Preferably Oracle and Salesforce User
Portuguese - Spanish Speaker
Life at Maxeon:
Beyond the Job
At Maxeon, we are committed to creating an environment where innovation flourishes, diversity is embraced, and maintaining a healthy work-life balance is prioritized.
We understand that our employees are our greatest asset, and we strive to support them both professionally and personally.Here's what you can expect when you join our team:
Competitive Salary and Benefits, Career Development Opportunities, Inclusive and Diverse Culture, Work-Life Harmony & Innovative Environment.
Ready to Make an Impact? Join Us
Our Commitment to Equal Opportunities:
Maxeon is dedicated to fostering a diverse and inclusive workplace. We actively provide equal employment opportunities, ensuring that every individual, regardless of background, can thrive. Maxeon will not tolerate unlawful discrimination against any applicant or employee. Our commitment goes bey ond compliance; it's integral to our values. Join us in creating a w orkplace where everyone is valued, respected, and empowered to contribute their best.
