Lm007: Service Agent Ii

hace 1 semana

Ciudad Apodaca, Nuevo León, México Fedex Express México A tiempo completo
Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site
FedEx is widely acknowledged as a world-class company.

We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.

FedEx is consistently named among the World's most valuable and admired brands.

Some of our recent awards include:
2020 Fortune's World Most Admired Companies (14th)
2019 Fortune's Best Places to Work (15th)
2019 Forbes's One of the "Best Employers for Diversity"
2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible

2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.

2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

View current job opportunities, or search on specific criteria to find jobs that match your interests

RC702427

LM007:
Service Agent II (Open)

LM007:
Service Agent IIFull timeNafta # 730Parque Industrial Stiva Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site
FedEx is widely acknowledged as a world-class company.

We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.

FedEx is consistently named among the World's most valuable and admired brands.

Some of our recent awards include:
2020 Fortune's World Most Admired Companies (14th)
2019 Fortune's Best Places to Work (15th)
2019 Forbes's One of the "Best Employers for Diversity"
2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible

2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.

2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

View current job opportunities, or search on specific criteria to find jobs that match your interests

RC702427

LM007:
Service Agent II (Open)

LM007:

Service Agent IIFull timeNafta # 730Parque Industrial Stiva Aeropuerto66600 Apodaca, NLEMexico"Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service.

While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

Lead or senior levels of these positions may:

  • Handle escalated or more complex issues,
  • Coordinate team activities or those of agency contract staff,
  • Support supervisor or manager activities,
Support the design, review and implementation of processes and procedure"General job description:

  • Assists customer by tracing packages, answering questions regarding FedEx products and services and providing over-the-counter service and over the phone service.
  • Types or otherwise prepares various operations reports.
  • Handles customers with packages in cage.
  • Maintains and audits records and files as assigned (airway bills).
  • Review airway bills and register as necessary. Interfaces with customers on customs related issues.
  • Provides administrative and clerical support to Station Ops Manager.
  • Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination.
  • Maintains neat and clean appearance of the workplace/front counter, self and uniform.
  • Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments and submits sales leads.
  • May be required to perform other duties as assigned
Minimum Requirements
Minimum education

  • High School degree/Equivalent
  • Proficiency in English (450 TOEIC points)
Minimum Experience

  • Previous clerical or customer service experience in a service environment or 18 months of experience as a Service Agent

Minimum Required skills:

  • Ability to lift 70 lbs. (32 kgs) and to maneuver packages weighing up to 150 lbs. (68 kgs) with appropriate equipment
  • Good general office skills required including typing, filing and computer literacy.
  • Excellent communication, organizational and human relations skills
  • Clear and articulate speaking voice.
  • Clean cut and neat appearance
  • Ability to successfully complete the Reading, Listening, Sorting and Math sections of the Basic Skills Test
  • Able to work variable shifts

Job Posting End Date:
#J-18808-Ljbffr

  • Lm007: Service Agent Ii

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México Fedex Group A tiempo completo

    "Involucra la realización de tareas administrativas y de coordinación relacionadas con la operación, incluyendo el registro de datos, actividades de rampa, clasificación, rastreo, despacho y servicio al cliente local. Si bien las tareas operativas pueden ser parte de estos roles, la mayoría parte del tiempo se dedica a actividades de oficina.Los niveles...

  • Agente de Service Desk SQL

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México Open Service A tiempo completo

    Horario: Lunes a viernes de 1pm a 11 pm con descanso en sábado y domingoDisponibilidad de trabajar presencial por bajo desempeño.Requisitos:Atención y soporte al cliente básico.Disponibilidad.SQL BásicoAltas, bajas y reseteo de cuentas de active DirectoryConfiguración de accesosSoporte básico a Windowsactivación de licencias de Offcie y...

  • Customer Service Representative Ii

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México Motion A tiempo completo

    SUMMARY:Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).JOB DUTIES: Influences Motion Industries' gross profit through...

  • Agente De Service Desk Sql

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México Open Service A tiempo completo

    Horario: Lunes a viernes de 1pm a 11 pm con descanso en sábado y domingoDisponibilidad de trabajar presencial por bajo desempeñoRequisitos:Atención y soporte al cliente básico.Disponibilidad.SQL BásicoAltas, bajas y reseteo de cuentas de active DirectoryConfiguración de accesosSoporte básico a Windowsactivación de licencias de Offcie y...

  • Agente de Service Desk

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México OPENSERVICE A tiempo completo

    Somos una empresa 100% mexicana con más de 30 años en el mercado brindando soluciones de valor para nuestros clientes en el segmento de las Tecnologías de Información.Te invitamos a participar en el proceso de nuestra siguiente vacante:Agente de Service DeskHorario: 3:00 pm a 1:00 amLunes a domingo (Descanso jueves y viernes)Requisitos: Gestión de...

  • Lm040: In-House Service Agent

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México Fedex Express México A tiempo completo

    LM040: In-House Service Agent page is loaded LM040: In-House Service Agent Apply locations FXE-LAC/MXMTYA/MTYA Apodaca time type Full time posted on Posted 30+ Days Ago job requisition id RC701098 Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities SiteFedEx is widely acknowledged as a world-class company. We are...

  • Agente N1 de Soporte Técnico

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México Open Service A tiempo completo

    Somos una empresa 100% mexicana con más de 30 años en el mercado brindando soluciones de valor para nuestros clientes en el segmento de las Tecnologías de Información.Te invitamos a participar en el proceso de nuestra siguiente vacante:Agente N1 de Soporte TécnicoHorario: Lunes a viernes de 8:30 am a 6:30 pmZona de trabajo: Apodaca...

  • Agente de Call Center Mty

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México Open Service A tiempo completo

    Somos una empresa 100% mexicana con más de 30 años en el mercado brindando soluciones de valor para nuestros clientes en el segmento de las Tecnologías de Información.Te invitamos a participar en el proceso de nuestra siguiente vacante:Agente de Call center Mty_Requisitos: Atención y soporte al cliente básico. Experiência en call center Llamadas...

  • Agente De Soporte Tecnico

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México Open Service A tiempo completo

    Principales actividades Gestionar las solicitudes o incidentes que presentan los usuarios vía telefónica o por correo. Comunicarse de manera efectiva con los usuarios en todas las etapas del proceso de gestión de incidentes. Interactuar con los equipos de 2do nível para restaurar el servicio y/o identificar y corregir el problema de raíz. Resolución de...

  • Customer Service Agent

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México Factor Humano A tiempo completo

    Empresa de servicios de paquetería solicita:CUSTOMER SERVICEActividades:Atención al cliente, seguimiento de pedimentos, captura de informacion de paqueteríaRequisitos indispensables: Lic. en negocios internacionales o a fin Experiência en atención al cliente 1 año. Conocimientos de importación y exportaciónOfrecemos: Sueldo base: $18,534 10% vales de...

  • Bilingual Customer Service Representative

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México CS Enterprises at ConnectNet A tiempo completo

    Vacante para la empresa CS Enterprises at ConnectNet en Apodaca, Nuevo León:Bilingual Customer Service Agent No Prior Experience RequiredJob Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional experience.**_Key...

  • Customer Care Advocate Ii

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México Regal Rexnord A tiempo completo

    Regal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord...

  • Customer Service Agent

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México Factor Humano A tiempo completo

    Empresa de servicios de paquetería solicita:CUSTOMER SERVICE.Actividades: Atención al cliente, seguimiento de pedimentos, captura de informacion de paquetería.Requisitos indispensables: Lic. en negocios internacionales o a fin Experiência en atención al cliente 1 año. Conocimientos de importación y exportaciónOfrecemos: Sueldo base: $18,534 10% vales...

  • Soporte Tecnico

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México Open Service A tiempo completo

    Somos una Empresa 100% Mexicana con más de 25 años en el mercado brindando soluciones de valor par a nuestros clientes en el segmento de las Tecnologías de la Información.Solicitamos Agente Service Desk Edad:20-30 años Escolaridad: técnico en sistemas, carrera a fin a sistemas (terminada, titulado o trunco)Experiência en soporte técnico remoto o en...

  • In-house Service Agent

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México FedEx Express LAC A tiempo completo

    To perform a variety of customer service and administrative In-House duties to support efficient clearance process; responds to a customer's needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; and requires direct and indirect customer interface._x000D_...

  • Warranty Specialist Ii

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    Warranty Analyst IIRESPONSIBILITY LEVEL:The position requires a self-motivated associate with strong analytical skills who can work independently to process warranty claim requests, answering questions and resolving warranty claims to completion. Processes data accurately and within designated timeframes. Collaborates with various operations teams to...

  • Logistics Service Agent

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México FedEx Express LAC A tiempo completo

    Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.General job...

  • Bilingual Customer Service Agent

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México Alfa Talent A tiempo completo

    Vacante para la empresa Alfa Talent en Apodaca, Nuevo León: Empresa importante en giro de materiales para decoración-construcción, Solicita:Ejecutivo de Servicio al Cliente BilingüeOfrecemos:sueldo mensual de 20,000 nominalesprestaciones de ley (imss, infonavit, aguinaldo, vacaciones, prima vacacional, etc.)bonos despensa. bono de ayuda para...

  • Logistics Service Agent

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México FedEx Express LAC A tiempo completo

    Ensure receipt and egress of material and/or products from the warehouse are registered in the systems according to the established procedures, to ensure that the inventories are up-to-date and correct and to provide timely and quality service to customers. Experiência en manejo de almacenes, entradas, almacenamiento y despacho de productos. Manejo de...

  • Analista de Service Desk

    hace 1 semana

    Ciudad Apodaca, Nuevo León, México OPENSERVICE A tiempo completo

    Somos una empresa 100% mexicana con más de 30 años en el mercado brindando soluciones de valor para nuestros clientes en el segmento de las Tecnologías de Información.Te invitamos a participar en el proceso de nuestra siguiente vacante:Agente de Service DeskHorario tentativo: 8:00 am a 6:00 pmLunes a viernes, con disponibilidad para trabajar fin de...