IT Support- Customer Service

hace 2 semanas


Juárez, Chihuahua, México Genpact A tiempo completo

Job description


With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it.

Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.

Come, transform with us.

Transformation happens here. Come, be a part of our exciting journey
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Responsibilities:_

  • Answer inbound calls for technical support regarding hardware and software.
  • Follow up on incidents from the time it is reported until successful closure document ticket status and follow up.
  • Register all cases, inquiries and calls in tracking tool.
  • Document noncommon cases on Helpdesk knowledge base create a nice and professional work environment.
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Qualifications:_

  • Previous experience in Customer Service or Technical Support.
  • Schedule availability to cover 24/7 process.
  • Be a team player to with problem solving attitude.

Job Types:
Full-time, Permanent

Work Location:
One location
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