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Ocean Sr Customer Support Rep

hace 3 meses

Tláhuac, Ciudad de México UPS Mexico A tiempo completo
Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500.

Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día.

Sabemos lo que se necesita para llevar a UPS al mañana:
personas con una extraordinaria combinación de habilidad y pasión.

Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nível.


Descripción de puesto:

Job Summary

This position manages multiple ocean related tasks simultaneously while understanding UPS Supply Chain Solutions and the correlation of functions as they relate to providing excellent customer service.


Responsibilities:

  • Serves as the main point of contact with the customer relationship through regular proactive or reactive contact.
  • Resolves complaints across functional groups.
  • Processes ocean shipment orders, reviews quotes/rates, audits and researches operational performance issues.
  • Interfaces with external carriers and vendors to maximize service.
  • Trains newly hired employees, and serves as a mentor.
  • Works export/import and supports additional compliance and regulatory responsibilities.
  • Solves customer complaints and development of action plans where trends exist.

Qualifications:

  • Minimum one year customer service experience
  • Extensive understanding of ocean transportation regulations & functions, brokerage industry and freight forwarding routing
  • Strong oral and written communication skills
  • Advanced Microsoft Office skills
  • Systems knowledge and experience
  • Analytical and resolution abilities

Tipo de empleado:

Permanente

UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.