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LM021: Service Agent I
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Tláhuac, México FedEx A tiempo completoInvolves performing a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.General job description:Under close supervision performs the following activities:• Assists customer by tracing packages, answering questions regarding FedEx products and services and providing...
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Ocean Sr Customer Support Rep
hace 3 meses
Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día.
Sabemos lo que se necesita para llevar a UPS al mañana:personas con una extraordinaria combinación de habilidad y pasión.
Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nível.
Descripción de puesto:
Job Summary
This position manages multiple ocean related tasks simultaneously while understanding UPS Supply Chain Solutions and the correlation of functions as they relate to providing excellent customer service.
Responsibilities:
- Serves as the main point of contact with the customer relationship through regular proactive or reactive contact.
- Resolves complaints across functional groups.
- Processes ocean shipment orders, reviews quotes/rates, audits and researches operational performance issues.
- Interfaces with external carriers and vendors to maximize service.
- Trains newly hired employees, and serves as a mentor.
- Works export/import and supports additional compliance and regulatory responsibilities.
- Solves customer complaints and development of action plans where trends exist.
Qualifications:
- Minimum one year customer service experience
- Extensive understanding of ocean transportation regulations & functions, brokerage industry and freight forwarding routing
- Strong oral and written communication skills
- Advanced Microsoft Office skills
- Systems knowledge and experience
- Analytical and resolution abilities
Tipo de empleado:
Permanente
UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.