Senior Customer Service Representative

hace 2 semanas

Ciudad de México, Ciudad de México bp A tiempo completo
Location

  • Mexico
  • Mexico
City

  • Travel required
  • No travel is expected with this role
  • Job category
  • Business Support
  • Relocation available
  • This role is not eligible for relocation
  • Job type
  • Professionals
  • Job code


 RQ06759
  • Experience level
  • Entry
Job summary

Entity:

Finance

Job Family Group:

Business Support Group

Job Summary:

SCSR has multiple responsibilities to different customers. SCSR will manage and follow BP's Safety Initiatives and promote best safety practices.

SCSR also will assist in handling any Consumer Relations issues such as Gas contaminations, Nozzle overflow, site locations or behavior issues at our sites.

SCSR will Identify the requirements of a customer issue and recognizes when it is necessary to escalate to management within the GBS or Mexico Fuels Operations.

As the first contact, SCSR is responsible for positive interaction with customers to give a favorable impression of BP 's operations.

SCSR will contribute to BP's vision to deliver operational excellence.

Key Accountabilities- Manage and follow BP's Safety Initiatives and promote best safety practices.- Assist BP to reach its' Business Scorecard's goals by hitting/exceeding team targets.- Work as a liaison between multiple teams to ensure customer satisfaction is met.- Ensure fuel contaminations are resolved in a timely fashion and process is followed.- Excellent customer service while being efficient from an operational perspective.- Follow-up after escalating issues to ensure customer needs are resolved to their satisfaction.- Support activities through immediate triage, escalation, resolution or logging and forwarding of customer inquiries/issues within ABSC and US Fuels Operations.- Report all accidents/near misses appropriately and alert Team Lead.- Follow up with team members to ensure SLA expectations are reached.- Report and follow up corresponding actions with main stakeholders
Essential Education and Experience

  • 23 years general business experience required. Customer focused and desire to exceed customer expectations Ability to build and maintain positive relationships and networks with customers & internal/colleagues/clients Strong PC skills (Microsoft Office, keyboarding) and the ability to navigate and use software required Flexibility of schedule preferred Strong oral and written communication skills, well organized Works well with mínimal supervision Displays strong work ethic, accountability, strong team player and commitment to personal development, innovative and creative.
    Desirable Criteria
  • Experience in Contact Sender and/or Customer Service environment.
  • Experience working with CRM, such as Salesforce.
    Educational background
  • Bachelor's Degree in Administration, or related field.
    Essential Job Function
  • Work is generally performed within an office environment, with standard office equipment available.
  • Must be able to sit for extended periods of time.
  • This is a high volume call center; extended time to be spent on phone, typing, and reviewing data on computer screen.
  • The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
  • Vision abilities required by this job include close vision.
  • Critical and technical thinking are required at all times while on calls with clients and/or customers.
    Why join us
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

Travel Requirement
No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Adaptability, Authenticity, Collaboration, Communication, Continuous Learning, Courage, Creativity and Innovation, Curiosity, Decision Making, Digital fluency, Ethical judgement, Excellence, Influencing, Knowledge Sharing, Listening, Managing volatility, Problem Solving, Resilience, Self-Awareness, Stakeholder Engagement, Stakeholder Management, Understanding Emotions, Writing skills

Legal Disclaimer:


If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy.

This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Avery Dennison A tiempo completo

    Company DescriptionJob Description:For our Customer Service team we are hiring a fresh mind for this very challenging supporting role in a very fast growing business and within a high performing team as Customer Service RepresentativeWhat we can offer you Your Role:As Customer Service Representative you will further develop current and future business with...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Motorola Solutions A tiempo completo

    Company Overview:At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Avery Dennison A tiempo completo

    Company DescriptionJob Description:For our Customer Service team we are hiring a fresh mind for this very challenging supporting role in a very fast growing business and within a high performing team as Customer Service RepresentativeWhat we can offer you Your Role:As Customer Service Representative you will further develop current and future business with...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Watlow Electric Manufacturing, Inc. A tiempo completo

    Una oportunidad de crecer con nosotros¿Disfrutarías trabajar en el acelerado mundo de la tecnología industrial? Si es así, te tenemos una oportunidad sobresaliente para unirte a nuestro Equipo Watlow, donde trabajamos con muchas de las más grandes compañías como líderes en tecnología y soluciones. Estamos generando impactos positivos cada día que...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Lead A Venta A tiempo completo

    About the positionPosition name: Customer Service RepReporting to:TBDLocation/Travel: Mexico.Compensation$1,000 - $ 1,300 (month) - Negotiable depending on experienceOverviewOur client, a global leader in cutting-edge optical design, manufacturing, and image processing technology, is seeking a detail-oriented Customer Service Representative. The objective...

  • Customer Service Representative, Rfid

    hace 2 semanas

    Ciudad de México, Ciudad de México Avery Dennison A tiempo completo

    Company DescriptionOur Customer Service Representatives are meaningful, supporting roles in our very fast growing RFID business. In this role you would be part of our global high performing Customer Service Representative - RFID / Intelligent Labels.As a Customer Service Representative you will further develop current and future business with our customers...

  • Customer Service Representative Trabajos En México

    hace 2 semanas

    Ciudad de México, Ciudad de México Binance A tiempo completo

    Company Overview At Motorola Solutions, were guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.Mision: The position is responsible on providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan...

  • Dispatcher/customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Local Service Pro Plumbing A tiempo completo

    Great opportunity to join a stable family-owned company with a great work/ life balance.Now hiring an "Call Center Inbound Dispatching Representative" who will provide relief and support for dispatch department (plumbing experience a plus) and customer service. You will be one of the voices of Local Service Pro Plumbing. Do you have a great attitude, great...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Percepta A tiempo completo

    Bilingual Customer Service Representative - OnsiteMX-DF-Mexico DFDescription:At TTEC, we bring first-class service across each market we support. As a Customer Service Representative in Mexico City, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Sandvik A tiempo completo

    Date limite:Non défini(e)Pays:MexiqueLocalisation:El MarquésID de poste:R0058190Catégorie d'emploi:Vente et Service ProduitPOSTULER À CET EMPLOISandvik Coromant Mexico is looking for a:CUSTOMER SERVICE REPRESENTATIVE (Spanish and English speaker) - QUERETAROPASSIONATE TO WIN AND KEEN TO PROVIDE STRATEGIC SUPPORTIF SO, SANDVIK MEXICO WANTS TO SPEAK WITH...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México NC HomeBuyers A tiempo completo

    Established Real Estate Investing Company with 10 years of track record Looking for a rockstar Customer Service RepresentativeLead Relationship Specialist Position No real estate experience requiredAll training providedHOURLY PAY + PERFORMANCE BONUSESREMOTE POSITION MUST BE ABLE TO CALL BUSINESS HOURS EASTERN TIME USAFULL TIME ONLYLooking for a long term...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Vently Air A tiempo completo

    Customer Service Representative/DispatcherJob Duties:Inbound and outbound calls.Enter, and modify work orders.Set up appointments for new/repeat customers.Dispatch technicians and provide support.Follow-up on completed service calls to assure the quality of work.Review invoices.Other administrative tasks as needed.Experience: Customer service experience: 1...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Vently Air A tiempo completo

    Customer Service Representative/DispatcherJob Duties: Inbound and outbound calls. Enter, and modify work orders. Set up appointments for new/repeat customers. Dispatch technicians and provide support. Followup on completed service calls to assure the quality of work. Review invoices. Other administrative tasks as needed.Experience: Customer service...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Cochlear Ltd A tiempo completo

    Customer Service RepresentativeJob no: 615835Work type: PermanentLocation: Mexico City, MexicoCategories: Customer Service, North America, Individual ContributorResponsibilities: Be the primary liaison / contact with assigned customers, MEX operations team and LAT field team Assist Walk-In customers with their requests in a timely manner. Responsible for...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Formerra LLC A tiempo completo

    Who We AreFormerra is a next-generation materials distributor, enabling the world's leading manufacturers to innovate and grow. Powered by commercial, technical, and operational expertise, we bring a distinctive combination of portfolio depth, supply chain strength, industry knowledge, service, and ingenuity. The experienced Formerra team enables customers...

  • customer service representative

    hace 2 semanas

    Ciudad de México, Ciudad de México JBS USA A tiempo completo

    Position Title: Customer Service Representative Department: Operations Location: Greeley, CO Reports to: Terminal Manager ESSENTIAL DUTIES AND RESPONSIBILITIES: Schedule , enter, and communicate all customer delivery appointments. Update corporate customer service on any late deliveries and detentions. Solicit freight from the assigned geographical...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Nielsen Migration A tiempo completo

    Our Global Nielsen Media Client Service & Sales team works collaboratively to delivers actionable recommendations that help clients win in the marketplace. Focused on market impact and business growth, we're at the forefront of customer experience as we navigate the complex needs of our industry.We are presently looking for a Customer Service Representative...

  • Senior Service Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Backbase A tiempo completo

    Meet the jobAs a Senior Service Manager, you have oversight of a portfolio of current "Run"- in- production customers. You will develop and own the Service Excellence practice with a focus on improving customer satisfaction, quality and stability with our in-production clients.You promote active, strategic customer engagement at the highest stakeholder...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Charger Logistics Inc A tiempo completo

    Job Title: Customer Service Representative Location:Santiago de Querétaro, MexicoCategory: Administration Support & Operations Experience:Entry-LevelJob Description:DescriptionCharger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of...

  • Customer Service Representative

    hace 2 semanas

    Valle de Bravo, México Nezda Technologies Inc. A tiempo completo

    Join Nezda as a Customer Service Representative and start your career in October with our quick and virtual hiring process. Dont miss this opportunity Qualifications: At least 1 2 years experience in US Medical Billing (Healthcare / RCM background) Excellent oral and written communication skills required Job Description: Customer service representatives...