Cloud Support Engineer I

hace 1 semana


Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

As a Cloud Support Engineer you will rapidly learn how to use different cloud technologies to help customers succeed. You'll be the face of the cloud, providing tools to help customers scale globally.


Key Responsibilities:

  • Solve customer cases through various contact channels and troubleshoot to provide solutions.
  • Drive initiatives to enhance support processes and customer experience.
  • Provide feedback to internal teams for service improvement.
  • Continuously learn new technologies and develop skills.
  • Take part in hiring and mentorship activities.

This role requires flexibility to work 5 days a week with occasional weekends.


About the team:
AWS Support Engineering provides technical support to customers and internal teams globally, operating on a follow-the-sun model.


Why AWS?

Amazon Web Services (AWS) is a leading cloud platform trusted by startups to Global 500 companies for innovative products and services.


Inclusive Team Culture
AWS embraces differences and fosters a culture of inclusion with multiple affinity groups and learning experiences.

Work/Life Balance
AWS values work-life balance to bring energy and fulfillment to both personal and professional life.

Mentorship & Career Growth
The team supports members with diverse experience levels and nurtures a culture of knowledge sharing and mentorship.


Basic Qualifications:

  • 1+ years of experience in storage architectures, content delivery networks, and email/messaging services.
  • Knowledge of system administration, Linux/Windows troubleshooting, and networking.
  • Effective communication skills in English.

Preferred Qualifications:

  • Bachelor's degree in Engineering/Computer Science/ Mathematics.
  • Understanding of streaming video, video compression, and delivery.
  • Detailed knowledge of storage protocols and cloud computing concepts.
  • Experience with scripting in various languages.

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