Customer Support Representative
hace 7 días
WE HELP LOCAL BUSINESSES THRIVE IN THE INTERNET ECONOMY USING EMAIL COMMUNICATIONS, TEXT MESSAGING AND ONLINE SERVICES.
WE COMBINE AN AWARD WINNING COMMUNICATIONS PLATFORM WITH BEST-IN-CLASS REPUTATION AND NETWORKING TOOLS INTO ONE POWERFUL WEB-BASED APPLICATION THAT SEAMLESSLY INTEGRATES WITH EXISTING WORKFLOW SYSTEMS TO HELP BUSINESSES BUILD A STRONG ONLINE REPUTATION AND LEVERAGE LOCAL NETWORK MARKETING.
AS A CUSTOMER SUCCESS SPECIALIST, YOU WILL BE RESPONSIBLE FOR THE OVERALL HEALTH AND RETENTION OF OUR ACCOUNTS.YOU WILL BE EXPECTED TO:
- ONBOARD NEW CUSTOMERS.
- MONITOR HEALTH AND PROACTIVELY REACH OUT TO ACCOUNTS BASED ON GAINSIGHT TRIGGERS.
- SCHEDULE AND COMPLETE QUARTERLY/ANNUAL BUSINESS REVIEWS.
- HAVE SAVE/PRE-CANCEL CONVERSATIONS.
- CONDUCT RENEWAL CONVERSATIONS WITH ACCOUNTS AT RISK.
- FUNNEL REFERRALS TO SALES.
SKILLS:
- STRONG ORAL AND WRITTEN COMMUNICATION SKILLS.
- CONSULTATIVE APPROACH TO ACCOUNT MANAGEMENT.
- DEEP CUSTOMER EMPATHY.
- CUSTOMER EXPERIENCE CHAMPION.
- EXCEPTIONAL DEMANDFORCE PRODUCT KNOWLEDGE.
- ABILITY TO HAVE DIFFICULT CONVERSATIONS WITH CUSTOMERS.
- UNDERSTANDING OF COMPETITIVE LANDSCAPE.
REQUIREMENTS:
- EXPERIENCE IN CUSTOMER SERVICE ROLES ARE A PLUS..
- KNOWLEDGE OF SALESFORCE CRM A PLUS.
- We have Part time spaces, both in the morning shift and afternoon shift
Salary:
From $1.00 per month
Experience:
Customer Support: 1 year (required)
Language:
- English (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
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