Customer Success Manager

hace 2 semanas


Ciudad de México, Ciudad de México Zendesk A tiempo completo
Who we're looking for


Our Customer Success team exists to ensure our customers are realizing value, powering their CX orgs, and are equipped to achieve their objectives.

We strive to delight and empower our customers through understanding their goals, implementing solutions, and ensuring they are set up for long term success.


In Scaled Success we specifically contribute to this mission by engaging customers through a mix of one on one interactions, multi-customer activities, and digital campaigns crafted to keep our customers engaged, supported and successful.

What you'll be doing

[
A day in the life of a Scaled CSM...
We manage portfolios of ~200 customers, relying on data to balance the need for individual engagement vs. group activities.

We present recommendations to customers based on our understanding of their long term goals and current challenges.

We host weekly online events that let customers get to know us while they learn alongside their peers.

We produce short videos that convey intricate concepts in an easily digestible way.

Some other awesome things we get the opportunity to do

What you bring to the role

  • You own any room you're in. You get people's attention and you keep it
- "That's the way we've always done it" isn't in your lexicon

  • You can tell stories that immediately connect with your audience, and you draw upon your own realworld experiences to identify business needs
  • You constantly consider the "why" behind people's choices and always search for strategic answers to address those needs
  • You are always learning. You have a passion for understanding how things work, how they fit together, and you enjoy connecting larger trends within data sets
  • You are comfortable in remote environments with mínimal oversight. In fact, you thrive in ambiguity where you don't always have the full details but are trusted to make decisions that are best for your customers
  • You love technology and tinkering with new ways of doing things (Experience at a technology company is not required, however you must demonstrate an aptitude for tools & how you embrace new technologies)
  • You are fluent in English and Spanish

Basic Qualifications:

  • You have experience with scaled success programs, one:many programs, or working with large portfolios/groups of customers. Or with marketing campaigns/events, customer/prospect outreach, moderating online communities, or any form of retention programs
  • You have at least 1 to 2 years experience in a Customer Success role delivering fast time to value recommendations
  • You've been a Zendesk admin or have developed customer experience programs using Zendesk or similar software solutions
  • You also speak Portuguese
LI-NG4

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace.

Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.


Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.

Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA/EEO/Veterans/Disabled employer.

If you are based in the United States and would like more information about your EEO rights under the law, please click here.


  • Customer Success Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México RPMGlobal A tiempo completo

    Transforming the Future with the Convergence of Simulation and DataCustomer Success Manager (Data Analytics) in CDMXDo you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open,...

  • Customer Success Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Cerby Inc. A tiempo completo

    At Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications.We are looking for a Customer Success Manager who can become a partner,...

  • Customer Success Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Remote A tiempo completo

    About Remote:All of our positions are fully remote. You do not have to relocate to join usThis is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, joining our Customer Experience team.The Customer Success Manager acts as the customer's trusted advisor and advocate. The key to success...

  • Customer Success Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Pulppo A tiempo completo

    We are looking for: Customer Success managerPulppo has the great challenge of being a technological partner of a low-tech marketAs Customer Success Manager, you'll be responsible for leading the Customer Success and Customer Support function as well as leading the launch and implementation of Pulppo in Colombia (based in Mexico City). We are looking for a...

  • Customer Success Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Maersk A tiempo completo

    The Opportunity: Customer Success ManagerWe have a vision to be a true integrator of container logistics connecting and simplifying our customers' supply chain. At Maersk, we're not afraid to drive change or reinvent ourselves. The Global Service Center (GSC) in Asia has partnered with Americas region to create a new GSC hub in the Americas based in Mexico...

  • Customer Success Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Customer Success Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México JW Player A tiempo completo

    About JWP:JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video...

  • Customer Success Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Moove Vehicle Limited A tiempo completo

    Request : Please upload an English version of your resume during your application.About MooveMoove is on a mission to democratise access to vehicle ownership for mobility entrepreneurs across the world. Our vision is to build the largest integrated vehicle financing platform using technology & future productivity to scale. By doing so, we are creating...

  • Customer Success Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México sesametime A tiempo completo

    HolaEstamos buscando al nuevo fichaje estrella para nuestro equipo como Customer Success ManagerSomos Sesame HR, la solución digital que ayuda a equipos de Recursos Humanos , managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma.Trabajamos para redefinir la experiência laboral. Nuestra misión es...

  • Customer Success Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Ghidini Rodil A tiempo completo

    As a Customer Success Manager your main goal will be advise clients on how to maximize the value they get in their business using our solution. You will lead planning sessions with the client and the Key Account Manager to understand the client's needs and business objectives and develop a tailored plan to guide them towards achieving the desired results....

  • Customer Success Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Hootsuite A tiempo completo

    We're looking for a Customer Success Manager to manage a select portfolio of customers. In this role, you will collaborate with internal stakeholders to onboard customers and ensure that they have the tools and resources to achieve their business goals on social. You will guide customers to success on their social journey and support business outcomes while...

  • Customer Success Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Damco Spain SL A tiempo completo

    The Opportunity: Customer Success Manager We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain.We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in Asia has...


  • Ciudad de México, Ciudad de México Outreach A tiempo completo

    About the Team The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth.The Role As the Manager of Customer Success...


  • Ciudad de México, Ciudad de México Mindbody A tiempo completo

    We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it.Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're partnering...


  • Ciudad de México, Ciudad de México Avaya A tiempo completo

    ABOUT AVAYABusinesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business...

  • Customer Success Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México APM Terminals A tiempo completo

    We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain.We count on our people to make it happen.At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in Asia has partnered with Americas region to create a...

  • Customer Success Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Venafi A tiempo completo

    There are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We...


  • Ciudad de México, Ciudad de México DiliTrust A tiempo completo

    For over 20 years, DiliTrust has been supporting legal departments in their digital transformation and is one of the world ́s leader in LegalTech. We have offices in Paris, Madrid, Milan, Montreal, Toronto, Mexico and Lima. More than 2000 companies are using our products in over 50 countries. Are you passionate about digital innovation and customer...


  • Ciudad de México, Ciudad de México Remote A tiempo completo

    OverviewThe Jaspersoft Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through active engagement to better understand their unique projects and partner with them to enhance their abilities/enable success with our products....

  • Customer Success Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México Remote A tiempo completo

    OverviewThe Jaspersoft Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through active engagement to better understand their unique projects and partner with them to enhance their abilities/enable success with our products....