Client Support Representative

hace 2 semanas

Monterrey, Nuevo León, México Q4 A tiempo completo

About Q4
At Q4, we hustle, we grind and we grow. As the team members that make up #Q4orce, we care, we compete and we support each other every day.

We're on a mission to deliver a best-in-class client experience that is driven by technology, data, and of course, our people.


Q4 is a leading capital markets communications platform that is transforming the way publicly traded companies, investors, and investment banks make decisions to efficiently connect, communicate, and engage with each other.

We are a trusted partner to more than 2,650 public companies globally, including many of the most respected brands in the world, and we maintain an award winning culture where our team members grow and thrive.

We are on our way to becoming the largest and most trusted, Investor relations platform company in the world. That's where you come in.

We hire smart, curious, and talented people to push boundaries, reimagine what's possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us

The Gig:


Q4 is hiring for our Support group, where our success is built on the flawless, timely execution of website content updates coupled with the delivery of excellent client service, day in and day out.


This could be an interesting opportunity if you:

  • Enjoy working collaboratively within a team environment
  • Are passionate about delivering exceptional client experiences
  • Can juggle many simultaneous tasks of competing priorities
  • Are an organized and detailoriented individual
  • Exhibit excellent communication skills, both written and verbal
  • Possess independent troubleshooting capabilities


Our Support group is a launching point for career opportunities in our other groups, including Product Development, Implementations, and non-technical groups such as Client Success.

We will help look out for your professional development with training and encourage you to be your best.

This role is a permanent opportunity available to residents of

Mexico only.

Responsibilities:

-
Hours of work: multiple shifts available - morning, evening & night shifts:

  • Work within the Q4 Studio Content Management System to help our publicly traded clients keep their websites up to date and compliant with regulatory standards
  • Conduct frequent quality review checks when making site updates to ensure accuracy and quality of work
  • Ensure timely delivery of client updates
  • Communicate with clients frequently and in a professional manner to keep them informed on the status of their request(s)
  • Facilitation of high impact content updates, such as adding or replacing:
  • Webcasting information
  • Presentations
  • Disclosure documents, including press releases and financial reports
  • ESG materials

Qualifications:

-
2-3 years of customer service experience:


  • Experience working in content management systems:
-
Experience with ticketing systems:


  • Demonstrated knowledge of HTML and CSS:
  • Basic knowledge of Javascript/jQuery
  • Financial experience a bonus
  • Working knowledge of PC and Macbased environments
  • Ability to work both independently and within a team
  • Drive to expand knowledge and solve problems
  • Strong communication skills
  • Prioritization, escalation, and an appropriate sense of urgency

Why Q4?
We are motivated by solving complex problems in unorthodox ways. Emphasis on your well-being means you experience your true potential.

We offer a variety of benefits to ensure you can always work hard and have fun:

  • Health, wellness & lifestyle benefits to balance your heart, mind, and body;
  • Pension matching and Employee Equity Incentives to support your financial health;
  • Unlimited paid time off so you can truly recharge and enjoy life;
  • Choose your home, one of our trendy offices, or mix it up with our flexible working environment;
  • Virtual team building and socials, keeping people connected is important to us; and
  • A fantastic culture to top it all off
Join #Q4orce

LI-Remote #q4orce

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