Service Agent I

hace 2 semanas

Naucalpan de Juárez, México FedEx Express LAC A tiempo completo
Involves performing a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.

General job description:

Under close supervision performs the following activities:

  • Assists customer by tracing packages, answering questions regarding FedEx products and services and providing over-the-counter service and over the phone service.
  • Types or otherwise prepares various operations reports.
  • Handles customers with packages in cage.
  • Maintains and audits records and files as assigned (airway bills). Review airway bills and register as necessary.
  • Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination.
  • Provides administrative and clerical support to Station Ops Manager.
  • Interfaces with customers on customs related issues.
  • Maintains neat and clean appearance of the workplace/front counter, self and uniform.
  • Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments and submits sales leads.
  • May be required to perform other duties as assigned

Minimum Requirements:

Minimum Education:

  • High School degree/Equivalent.
  • Spoken and written fluency in local language.
  • Demonstrated basic English.

Minimum Experience:

  • One (1) year previous clerical or customer service experience in a service environment.

Minimum Required Skills:

  • Good general office skills required including typing, filing and computer literacy
  • Excellent communication, organizational and human relations skills
  • Clear and articulate speaking voice. Clean cut and neat appearance
  • Ability to successfully complete the Reading, Listening, Sorting and Math sections of the Basic Skills Test
  • Ability to lift 70 lbs (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment
  • Able to work variable shifts
Interesadoos ingresar currículum y carta de intención

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site

FedEx is widely acknowledged as a world-class company.

We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.

FedEx is consistently named among the World's most valuable and admired brands.

Some of our recent awards include:
2020 Fortune's World Most Admired Companies (14th)

2019 Fortune's Best Places to Work (15th)

2019 Forbes's One of the "Best Employers for Diversity"

2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)

2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years

2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible


2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.

2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

  • Customer Service Agent

    hace 2 semanas

    Naucalpan de Juárez, México A Y G Fiscal Sa De Cv A tiempo completo

    Importante empresaSolicita Customer Service AgentZona NaucalpanHorario: Lunes a viernes turno de 8 horasFunciones: Dar soporte técnico a clientes de Estados Unidos vía telefónica, correo electrónico o chat Solución de problemas y documentación de estos Home OfficeRequisitos: Inglés conversacional indispensable 1 2 años de Costumer Service mínimo...

  • Customer Service Agent

    hace 2 semanas

    Naucalpan de Juárez, México Maquinaria Gonzalez SA de CV A tiempo completo

    Se solicita:- Customer Service Agent_Actividades: Dar soporte tecnico a clientes de Estados Unidos via telefonica, correo electronico o chat Solucion de problemas y documentacion de estos Trabajos de forma remota.Ofrecemos:- $15,000 brutos mensuales Prestaciones de ley Fondo de ahorro Envio de equipo de trabajo (demora en llegar de 8 a 10 días)Tipo de...

  • Customer Service Agent/presencial

    hace 2 semanas

    Naucalpan de Juárez, México JM A tiempo completo

    Importante empresa solicita CUSTOMER SERVICE AGENT/PRESENCIALRequisitos: Indispensable ingles avanzado C Disponibilidad de tiempo Conocimiento de outlook, atención al cliente y microsoft sharepoint Experiência min. de1 año como customer serviceActividades: Dar soporte técnico a clientes de Estados Unidos vía telefónica, correo electrónico o chat, y...

  • Ld I-service Leader I

    hace 2 semanas

    Ciudad de México, Ciudad de México Santander A tiempo completo

    Ld I-Service Leader ICountry: MexicoWHAT YOU WILL BE DOINGCoordina la ejecución en la solución de todas las incidencias en tiempo y forma dentro de su responsabilidad 2. Asesora, planifica y coordina los planes de calidad para el desarrollo del software dentro de su ámbito de actuación 3. Responsable de realizar el traspaso de las aplicaciones al cliente...

  • sales expert i

    hace 2 semanas

    Naucalpan de Juárez, México Zurich Insurance Company A tiempo completo

    Zurich, aseguradora líder a nivel internacional te invita a ser parte de su equipo como: "SALES EXPERT I" Conocimientos y habilidades : Manejo paquetería Office. Escolaridad : LAE, carrera Económica – Administrativa. (Conocimiento en seguros, banco, servicio al cliente) Programas : Excel, power point Idioma : inglés básico. ...

  • Customer Service

    hace 2 semanas

    Naucalpan de Juárez, México Maquinaria Gonzalez SA de CV A tiempo completo

    Se solicita:Customer Service Agent "Home office"Actividades: Dar soporte tecnico a clientes de Estados Unidos via telefonica, correo electronico o chat Dar solucion de problemas y documentacion de forma remota.Conocimientos:Outlook, atencion al cliente y microsoft sharepointOfrecemos:- $16,000 brutos mensuales con opcion de bono de productividad Prestaciones...

  • Customer Service

    hace 2 semanas

    Naucalpan de Juárez, México Jm Group A tiempo completo

    Importante Empresa solicita:Costumer service agent (Call Center)Zona a laborar: Lomas de Tecamachalco, Naulcapan.*_Requisitos:_ Facilidad de palabra Preparatoria terminada. Conocimiento en servicio y atención al cliente 1 año de experiência en el puesto.Ingles avanzado indispesable:Conocimiento en Microsoft Sharepoint, Outlook, Word y ExcelActividades:...

  • Costumer Service

    hace 2 semanas

    Naucalpan de Juárez, México JM Group A tiempo completo

    Importante empresa solicita Costumer ServiceZona a laborar NaucalpanRequisitos Ingles avanzado 1 año de experiência en costumer service agent Habilidad de resolución de problemas Manejo de office básicoFunciones Atención a clientes Contacto con clientes de Estados Unidos Resolución de conflictos Servicio de peticionesOfrecemos- $15,000 al mes brutos...

  • Service Supervisor I

    hace 2 semanas

    Ciudad de México, Ciudad de México Halliburton Energy Services A tiempo completo

    Select how often (in days) to receive an alert: Service Supervisor I - Surface Well Testing Date: May 9, 2024 Location: Reforma, CHP, MX, 29500 We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and...

  • IT Service Desk Agent

    hace 2 semanas

    Ciudad de México, Ciudad de México Connectingology A tiempo completo

    As a Service Desk Agent, you will be responsible for providing expert solutions to technology problems reported.The Service Desk Agent is responsible for providing superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems. Also responsible for maintaining a knowledge-based system of common...

  • Ev Service Battery Ordering Specialist

    hace 2 semanas

    Naucalpan de Juárez, México Ford Motor Company A tiempo completo

    Experience & Background Requirements E- xperience in Microsoft Office suite (strong Excel skills) W- illingness to learn new EV service processes G- eneral understanding of Dealership Retail Network Operations P- revious experience in Customer Service Division preferred but not mandatory D- emonstrated ability to problem solve S- trong process background S-...

  • Parts & Service Performance Zone Specialist

    hace 2 semanas

    Naucalpan de Juárez, México Ford Motor Company A tiempo completo

    Your Impact:Retail Parts SalesBBT, Service Lane SellingService Capacity & Throughput Same Day RepairTechnician Recruiting & RetentionRecall AccelerationService NPS SupportModel e Parts and Service Growth Service Assessment SustainmentVin Visits/Service ShareService Leads/Predicted Repair IntelligenceFord Protect/AccessoriesSupportBulk Oil lead Sales Event...

  • Automotive Service Technical Support Analyst

    hace 2 semanas

    Naucalpan de Juárez, México Ford Motor Company A tiempo completo

    Facilitate culture of customer care and focus to role modeling Ford OS. Respond to Dealer multichannel (Web/Phone/See What I See (SWIS)) inquiries for complex technical vehicle repair concerns. Exercise independent judgment after significant research to formulate technically accurate, professional, and timely responses. Interface with Dealer service...

  • Customer Service Agent

    hace 2 semanas

    Ciudad de México, Ciudad de México CAPSITI A tiempo completo

    Vacante Customer Service/Tech SupportLa empresa es un corporativo que se dedica a comercializar software tipo mercado pago y clip a micro y medianas empresas en Estados Unidos, funciona como un call center sin embargo no es uno.En esta posición estamos buscando un agente que tenga experiência en customer service/tech support de al menos 1 añoNível...

  • Customer Service Agent

    hace 2 semanas

    Ciudad de México, Ciudad de México UnDosTres A tiempo completo

    Customer Service AgentQuienes SomosUnDosTres es la compañía líder y la más confiable para realizar recargas celulares, recargas TAG, compra de boletos de cine y pago de servicios en México. Tenemos como misión cambiar la forma en la que las personas pagan por productos y servicios. Queremos que cualquier persona pueda pagar por cualquier cosa, en...

  • Customer Service Agent

    hace 2 semanas

    Ciudad de México, Ciudad de México JM A tiempo completo

    Importante empresa solicita CUSTOMER SERVICE AGENTRequisitos: Indispensable ingles avanzado (conversacional) Disponibilidad de tiempo Conocimiento de outlook, atención al cliente y microsoft sharepoint Experiência min. de1 año como customer serviceActividades: Dar soporte técnico a clientes de Estados Unidos vía telefónica, correo electrónico o chat,...

  • Customer Service Agent-6

    hace 2 semanas

    Delegación Cuajimalpa de Morelos, Ciudad de México Daimler Truck North America A tiempo completo

    We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market.With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution, and...

  • Customer Service Specialist I

    hace 2 semanas

    Ciudad de México, Ciudad de México Resideo A tiempo completo

    Coordinate with a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer requests regarding order inquiry as to ship dates, problems, order changes, price lists, repairs, and RMA's. You will communicate with other departments such as Technical Support, Logistics,...

  • Service Agent Ii

    hace 2 semanas

    Ciudad de México, Ciudad de México FedEx Express LAC A tiempo completo

    Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface._x000D_ _x000D_ Assists customer by tracing packages, answering questions regarding FedEx products and services and providing over-the-counter service and over the phone service. Types or otherwise prepares various...

  • Service Desk Agent

    hace 2 semanas

    Ciudad de México, Ciudad de México UST A tiempo completo

    Service Desk Agent**Associate I - Cloud Infrastructure ServicesWho we are:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a...