Assistant Boutique Manager

hace 1 semana

Cancún, Quintana Roo, México Christian Dior Couture A tiempo completo

Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:

  • Maximize every sale, minimize stock losses, and bring new clients to the business
  • Open and close the boutique
  • Coach, staff, schedule, merchandize, and complete inventory
  • Ensure policies and procedures are followed in order to achieve maximum results

TASKS & RESPONSIBILITIES

Commercial Performance and Team Management:

  • Maximize sales and measure sales performance and conversion rates on a daily basis.
  • Provide and inspire outstanding service to our customers
  • Assist in assigning and monitoring sales goals of Sales Associates
  • Responsible for clientele development
  • Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
  • Train, coach, develop, and manage sales associates in selling skills
  • Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
  • Facilitate proper communication between management and associates

Clientele Service and Management:

  • Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions
  • Train the team on optimizing Capture Rate and After Sale do develop personal customer database

Product and Stock Management:

  • Gather merchandise for transfers, damages, and returns-to-vendor (RTV's)
  • Oversee and participate in department inventories
  • Monitor proper pricing of merchandise
  • Minimize stock losses

Process Management:

  • Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
  • Help solve problems that affect the department's service, efficiency, and productivity
  • Lock and secure the store, and oversee compliance with all security procedures
  • Any other tasks as assigned from time to time

SKILLS & COMPETENCIES

Ability to:

  • Develop and train associates, build relationships, utilize skills of associates most appropriately
  • Provide outstanding customer service
  • Effectively manage sales staff toward achievement of sales and clienteling objectives
  • Manage boutique operations effectively including attendance, merchandising, and housekeeping standards
  • Merchandize effectively
  • Maintain a fair, consistent set of standards as they apply to work force
  • Adjust priorities and manage time wisely in a fast-paced environment
  • Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
  • Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment

REQUIREMENTS

  • 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting
  • Sense of initiative and commercial creativity with fashion sensitivity
  • Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
  • Demonstration of own initiative
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed
  • Availability to work the hours necessary to open and/or close the store
  • Ability to maintain presence on selling floor for long periods as needed
  • Strong interpersonal, communication, organization and follow-through skills

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