Principal Consultant, Java Support

hace 1 semana

Monterrey, Nuevo León, México Genpact A tiempo completo
Genpact (

NYSE:
G) is a global professional services and solutions firm delivering outcomes that shape the future.

Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Principal Consultant, Java Support
In this role, you would be primary responsible for supporting and enhancing web application.
Responsibilities

  • Supporting/Troubleshooting Java applications and responsible for resolving technical issues for consumers, partners, clients, or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures.
  • Exposure to at least 1 Mobile framework is needed.
  • We need to Spanish & English Language.
  • Creating, scheduling, monitoring jobs, troubleshooting jobs
  • Able to lead team and connect with client on regular basis .
  • Responsible to help team in day-to-day operations.
  • Go through logs and trace back to code as to what is going wrong.
  • Manage and resolve production incidents. Covers system outages, job failures, system defects, data defects and end user support.
  • Execute and manage day-to-day operations via ticketing tools and processes.
  • Ensure appropriate tool is updated in accordance with SLA specifications with case notes, status updates and case closure information.
  • Responsible to test the application features, should understand any testing tool.
  • B.E./ B. Tech/ MCA or equivalent
Preferred Qualifications

  • Experience in Core-java, J2EE and AWS
  • Strong understanding in Relational database concepts
  • Should have an exp. in framework like Spring, Struts, etc.
  • Good knowledge and work experience of Oracle Database, PL/SQL
  • Ability to communicate, friendly and cultural behavior during customer contact and should have strong customer focus.
  • Strong written and verbal communication skills
  • Flexible to work in shifts on rotation basis.
  • Willingness and ability to multi-task.
  • Willingness to learn the Product/Platform and associated technologies.
  • Should be able to handle client call, manage & mentor team.
  • Ability to be learn and apply new processes and tools.
  • Technical understanding of products/services and/or ecosystem being supported.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

For more information, visit . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.

Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training .
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