Sr Video Conference Engineer

hace 1 semana


Guadalajara, Jalisco, México AstraZeneca A tiempo completo

Sr Video Conference Engineer

Location:
Guadalajara


Hybrid Work

The platforms listed below are on Operations:

  • Cisco Video Conferencing Management
  • Zoom Meetings, Webinars and Features Management
  • Microsoft Teams Rooms & Surface Hubs Platform Management
  • Meeting Room Audio Visual Devices & Integration (In-Room Control Panels / Room Booking Panels/ Controllers / IO8 / Sensors etc.,) from the OEMs like Crestron, AMX & Extron, etc.


Remote Device Monitoring
  • AMX / Crestron
  • Digital Signage Solution 22miles or any product
  • Wireless Presentation (examples: Barco, Mersive, Crestron, etc )

Typical Accountabilities

  • Responsible for ensuring availability and performance of the supported technology/platform services.
  • Responsible for Installing and configuring hardware and software components to ensure conferencing usability
  • Troubleshooting Conferencing hardware and software issues.
  • Performing tests and evaluations on new software and hardware.
  • Providing support to users and being the first point of contact for error reporting/alert monitoring.
  • Knowledge and experience with computer network configuration/ports/LAN/WLAN related to VC and Solstice configuration
  • Responsible for installation and technical support, and training for all Audio and Video Teleconference systems.
  • Experience working with a video conferences endpoint management platform, such as Cisco TMS for endpoint or account provisioning.
  • Experience working with a video conference calls scheduling platform, such as Cisco TMS and VMR Management
  • Deliver production and broadcast requirements as needed for virtual meetings including setup, testing and configuration with existing video conference and broadcast capability
  • Document SOPs and knowledgesharing material for use across Conferencing teams.
  • Troubleshoots all VTC hardware and software issues and outages
  • Initial triaging, and remediation if possible, of all P1, P2, P3, and P4 incidents.
  • Responsible for escalating incidents from events to CC/SD on outage Incidents.
  • Responsible for updating Knowledgebase articles.
  • Responsible for incident queue management.
  • Responsible for mentoring the team members.
  • Responsible for working on Incidents, Changes, Service & Problem Requests.
  • Responsible for creating and updating Known Error documentation.
  • Woking on ITIL Process.
  • Any certifications will be an added advantage.

Skills and Capabilities

Essential

  • In depth or working Knowledge on Cisco Video Conferencing Technologies
  • Cisco Telepresence System Configuration & Troubleshooting
  • Hands on experience & live troubleshooting knowledge on the following products & technologies
  • Cisco Expressway C&Es
  • Cisco Telepresence Management Suite
  • Cisco CVI integrated platform with MS Teams
  • Cisco integrated platform with Zoom
  • Running & Analysing Packet Captures
  • Experience in Zoom Webinar & Meeting Support and Account Management
  • Knowledge of troubleshooting live zoom calls
  • Microsoft Surface Hub Installation, Configuration & Troubleshooting
  • Exposure to Microsoft Teams Room Installation, Evaluation of call quality metrics and hands on experience with live troubleshooting
  • In depth knowledge of Microsoft Teams Admin Center, Zoom Admin Portal, Cisco Webex Admin Center, etc tools
  • Detailed call quality analysis, CQD & PowerBi Reports generation & analysis, Utilization & Trends analysis
  • Experience in Meeting Room Management Technologies
  • AMX RMS
  • Cisco Touch 10 Integration
  • Room Booking Panels Configuration and Troubleshooting
  • Experience in Meeting room Wireless presentation Solutions (Crestron Airmedia, Barco Clickshare, Mersive Solstice Pods, etc )
  • Experience in Digital Signages / WayFinders and NUCs / Player Management
  • Experience with creating knowledge articles and documented SOPs to resolve tickets.
  • Experience working in ITIL model.
  • Experience working with Lean/Agile systems.
  • Good Communication skills to work with Vendors, Application Users & Thirdparty service providers.

Desirable

  • Problems, changes and capacity management aspects
  • Multi years of work experience in Technical teams working in Shifts on rotational basis covering 24*7 support
  • Ability to work effectively in a matrix organization is essential.
  • Any certifications in the specified technical area will be advantageous.

  • Sr Quality Engineer

    hace 1 semana


    Guadalajara, Jalisco, México Flex A tiempo completo

    At Flex, we welcome people of all backgrounds.Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in...

  • Sr. Cloud Engineer

    hace 1 semana


    Guadalajara, Jalisco, México Yotepresto A tiempo completo

    Yotepresto | Guadalajara, México:Somos una plataforma de préstamos entre personas. La innovación en tecnología financiera está teniendo un gran impacto en la sociedad y contamos con un ambiente de trabajo que incentiva la creatividad, ya que entendemos que lo más valioso son las ideas de nuestro equipo.Forma parte de la fintech de p2p lending lider en...

  • Sr Product Engineer

    hace 1 semana


    Guadalajara, Jalisco, México Jabil Circuit A tiempo completo

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design...

  • Sr BI Data Engineer

    hace 1 semana


    Guadalajara, Jalisco, México The Brick Soluciones A tiempo completo

    Acerca del puesto Sr BI Data Engineer (Bilingue) 100% Remoto:Buscamos SR BUSINESS INTELLIGENCE DATA ENGINEER BILINGUE para trabajar en modalidad 100% remota para una importante empresa de USA con presencia en México.OFRECEMOSSalary (Gross):$80,000 Pesos MensualesBrutosExcelentes Prestaciones:Bono anual 15% del salario mensualAguinaldo 30 díasVacaciones 8...

  • Sr Process Engineer

    hace 1 semana


    Guadalajara, Jalisco, México Flex A tiempo completo

    Through the collective strength of 170,000 team members across 30 countries and responsible, sustainable operations, Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We welcome people of all backgrounds. A career with...


  • Guadalajara, Jalisco, México Flextronics A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Sr. Process Engineer

    hace 4 semanas


    Guadalajara, Jalisco, México Flextronics A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Sr. DevSecOps Engineer

    hace 1 semana


    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    NTT DATA NTT DATA helps clients transform through consulting, industry solutions, business process services, IT modernization and managed services. View company page NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...

  • Sr. Software Engineer

    hace 1 semana


    Guadalajara, Jalisco, México Plexus A tiempo completo

    Purpose Statement: As a Sr. Software Engineer you will be responsible for the development, design and implementation of new or modified existing software for products across a wide range of industries and at all phases of product development. products for ongoing business projects. You will also collaborate closely with other disciplines, including...

  • Sr. Web Engineer

    hace 1 semana


    Guadalajara, Jalisco, México Nimble Gravity A tiempo completo

    Sr. Web EngineerWe are seeking for a Senior Engineer to join our Product Engineering team, you will work on and build our core product that enables millions of users to achieve better healthcare outcomes. As a senior engineer on this team, you will be the architect, designer, and coder of the project. You'll use your expertise to drive accessibility efforts....


  • Guadalajara, Jalisco, México ZF A tiempo completo

    What's Next? Join ZF:ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...

  • Solutions Engineer

    hace 1 semana


    Guadalajara, Jalisco, México Accedo A tiempo completo

    Guadalajara:Sales & MarketingSeniorFull-timeSales & MarketingAbout the position:Solutions Engineer - North AmericaGuadalajaraSeniorFull-timeWho are we?Video-Centric Solutions that Inspire the next generation - We are Accedo and we have experience helping hundreds of TV platform operators, broadcasters, media companies, and consumer electronics manufacturers...

  • Solutions Engineer

    hace 1 semana


    Guadalajara, Jalisco, México JWP A tiempo completo

    About JWP:JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video...

  • Sr Front End Developer

    hace 1 semana


    Guadalajara, Jalisco, México SMX USA A tiempo completo

    Secondary function is to act as Product Reliability engineer (PRE) for fulfillment teams. Supporting UI defects in production.Mandatory Skills Sr Front End Developer with 10+ years of experience Strong React, TypeScript JavaScript, CSS Experience on GitLab AWS Knowledge (lambda, CloudFront, EC2, AppSync) Experience on Agile development Strong at...

  • Sr Process Engineer

    hace 1 semana


    Guadalajara, Jalisco, México Flex A tiempo completo

    Through the collective strength of 170,000 team members across 30 countries and responsible, sustainable operations, Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We welcome people of all backgrounds. A career with...

  • Sr. DevOps Engineer

    hace 1 semana


    Guadalajara, Jalisco, México Tech Mahindra A tiempo completo

    Who is DigitalOnUs by Tech Mahindra?At DigitalOnUs by Tech Mahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists....

  • Quality Engineer Sr

    hace 1 semana


    Guadalajara, Jalisco, México Plexus A tiempo completo

    Purpose Statement: The Quality Engineer Sr ensures products comply with customer specifications, industry standards, regulatory requirements and Plexus standards. They will ensure Assembly Build Instruction (ABI)s comply with specifications and standards. Approve all changes and deviations from established guidance, including Engineering Change Order (ECO)s....

  • Sr. Secops Engineer

    hace 1 semana


    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Req ID: 276465We are currently seeking a Sr. SecOps Engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).Job PurposeEssential Job Responsibilities Assists in designing and implementing secure cloud solutions [Application hosting security] to support the ongoing cloud transformation of Jackson's business. Collaborates with development teams...

  • Quality Engineer Sr

    hace 1 semana


    Guadalajara, Jalisco, México Plexus Malaysia Sdn Bhd A tiempo completo

    Purpose Statement: The Quality Engineer Sr ensures products comply with customer specifications, industry standards, regulatory requirements and Plexus standards. They will ensure Assembly Build Instruction (ABI)s comply with specifications and standards. Approve all changes and deviations from established guidance, including Engineering Change Order (ECO)s....

  • Quality Engineer Sr

    hace 1 semana


    Guadalajara, Jalisco, México Plexus A tiempo completo

    Purpose Statement: The Quality Engineer Sr ensures products comply with customer specifications, industry standards, regulatory requirements and Plexus standards. They will ensure Assembly Build Instruction (ABI)s comply with specifications and standards. Approve all changes and deviations from established guidance, including Engineering Change Order (ECO)s....