Empleos actuales relacionados con IT Service Manager - Monterrey, Nuevo León - FLSmidth, Inc.

  • IT Service Delivery Manager

    hace 7 días

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    Job Title: IDT Service Manager**Job Summary**We are seeking an experienced IT Service Manager to join our Digital Business Solutions team in Monterrey, Mexico. As a key member of our team, you will be responsible for ensuring the delivery of high-quality IT services to our customers.Key ResponsibilitiesManage services across DBS pillars, ensuring alignment...

  • IT Service Delivery Manager

    hace 1 semana

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    Job SummaryBritish American Tobacco is a leading global tobacco company that is evolving at pace into a multinational business. With a portfolio of products like VELO, VUSE, and GLO, we are committed to reducing the health impact of our industry. To achieve our ambition, we are seeking a highly skilled IT Service Manager to join our team in Monterrey.About...

  • IT Service Delivery Manager

    hace 7 días

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    Job SummaryBritish American Tobacco is a leading global tobacco company that is evolving at pace into a multinational business. With a portfolio of products that includes VELO, VUSE, and GLO, we are committed to reducing the health impact of our industry. To achieve our ambition, we are seeking a highly skilled IT Service Manager to join our team in...

  • IT Service Delivery Manager

    hace 5 días

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    Transformative IT Service Management OpportunityBritish American Tobacco Mexico is seeking an IT Service Manager to lead the delivery of high-quality IT services in MonterreyThis role is a key part of the IT Function, responsible for ensuring the effective management of IT services for a portfolio of applications or a group of end markets.The IT Service...

  • IT Service Desk Agent

    hace 2 semanas

    Monterrey, Nuevo León, México Azka IT A tiempo completo

    Azka IT is a leading IT solutions provider that connects top talent with innovative companies in Latin America and the United States.We are seeking a highly skilled IT Service Desk Agent - Portuguese to join our team.The successful candidate will be responsible for providing exceptional technical support to our clients, including:Responding to incoming calls...

  • IT Senior Service Manager

    hace 7 días

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    IT Senior Service Manager OpportunityBritish American Tobacco is seeking a highly skilled IT Senior Service Manager to join our team in Monterrey. As a key member of our global operations team, you will be responsible for ensuring that our IT services meet the highest standards of quality and reliability.Key Responsibilities:Monitor and analyze Service Level...

  • IT Service Delivery Manager

    hace 7 días

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    **Job Summary**We are seeking a highly skilled IT Service Delivery Manager to join our team at British American Tobacco. As a key member of our IT organization, you will be responsible for ensuring the day-to-day delivery of IT services to our corporate functions.**Key Responsibilities**Manage ongoing service delivery and service support to meet agreed...

  • IT Service Delivery Manager

    hace 7 días

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    Transformative Opportunity for IT Service Management ExpertiseAbout British American TobaccoWe are a leading global tobacco company, committed to reducing the health impact of our industry. Our mission is to Be The Change, and we're looking for talented individuals to join us on this journey.Job SummaryWe have an exciting opportunity for an IT Service...

  • Network Access Service Delivery Team Lead

    hace 2 semanas

    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is a leading IT consulting firm that connects top IT talent with businesses in Latin America and the United States.We are seeking a highly skilled Network Access Service Delivery Team Lead to join our team.Key Responsibilities:The Network Access Service Delivery Team Lead will be responsible for managing a team of IT engineers to deliver...

  • IT Senior Service Manager

    hace 1 semana

    Monterrey, Nuevo León, México Bat A tiempo completo

    Job SummaryBritish American Tobacco Mexico is seeking a highly skilled IT Senior Service Manager to join our team in Monterrey. As a key member of our global operations team, you will be responsible for ensuring that our IT Service Management processes meet the required levels of performance and quality.Key ResponsibilitiesMonitor and analyze Service Level...

  • IT Senior Service Manager

    hace 7 días

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    Job SummaryBritish American Tobacco is seeking a highly skilled IT Senior Service Manager to join our team in Monterrey. As a key member of our global operations team, you will be responsible for ensuring the delivery of high-quality IT services that meet the needs of our business.Key ResponsibilitiesMonitor and analyze Service Level Agreements to ensure...

  • IT Senior Service Manager

    hace 2 semanas

    Monterrey, Nuevo León, México BAT A tiempo completo

    Job SummaryBritish American Tobacco (BAT) is seeking a highly skilled IT Senior Service Manager to join our team in Mexico. As a key member of our global operations team, you will be responsible for ensuring that our IT service management processes meet the required levels of quality and efficiency.Key ResponsibilitiesService Level Agreement Management:...

  • IT Senior Service Manager

    hace 7 días

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    About the RoleWe are seeking a highly skilled IT Senior Service Manager to join our team at British American Tobacco. As a key member of our global operations team, you will be responsible for ensuring the smooth delivery of IT services that support our business operations.Key ResponsibilitiesService Level Agreement Management: Monitor and ensure that...

  • IT Senior Service Manager

    hace 2 semanas

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Senior Service Manager to join our team at British American Tobacco. As a key member of our global operations team, you will be responsible for ensuring the delivery of high-quality IT services to support our business operations.Key ResponsibilitiesMonitor and manage Service Level Agreements (SLAs) to ensure they...

  • IDT Service Delivery Manager

    hace 7 días

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    {"title": "IDT Service Manager", "description": "**Job Summary**British American Tobacco is seeking an experienced IDT Service Manager to join our team.**Key Responsibilities**The successful candidate will be responsible for monitoring Service Level Agreements and ensuring that they meet the required levels. They will also be responsible for analyzing and...

  • IT Enterprise Solutions Manager

    hace 4 días

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    Job Title: IT Enterprise Solutions ManagerJob Summary:We are seeking an experienced IT Enterprise Solutions Manager to join our team in Monterrey. The successful candidate will be responsible for ensuring stable support operations and service delivery of the Global Enterprise Solutions systems within a DevOps environment.Key Responsibilities:Lead day-to-day...

  • IT Support Specialist

    hace 7 días

    Monterrey, Nuevo León, México Azka IT A tiempo completo

    Job Title: Service Desk trilingueAzka IT is a leading IT talent connector between Latin America and the United States. We are seeking a skilled IT Service Desk Agent - Portuguese to join our team.The successful candidate will be responsible for providing exceptional customer service, resolving technical issues, and collaborating with our global team. If you...

  • IT Service Manager

    hace 2 semanas

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    About the RoleThis is an exciting opportunity for an IT Service Manager to join British American Tobacco's IT Function in Monterrey. As a key member of the team, you will play a crucial role in ensuring the effective delivery and management of IT services for a portfolio of applications or a group of end markets.Key ResponsibilitiesSupervise the performance...

  • IT Support Specialist

    hace 7 días

    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    About Azka IT ConsultingAzka IT Consulting is a Mexican company that connects top IT talent with leading companies in Latin America and the United States.Job Title: IT Service Desk Agent - PortugueseWe are seeking a skilled IT Service Desk Agent to join our team. As a key member of our support team, you will be responsible for providing exceptional customer...

  • IT Support Specialist

    hace 7 días

    Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

    Azka IT Consulting is a leading provider of IT services, connecting top talent with businesses across Latin America and the United States.We are seeking a skilled IT Service Desk Agent to join our team.**Key Responsibilities:**• Respond to incoming calls and tickets to the Global Service Desk, providing timely and effective support to customers.•...

IT Service Manager

hace 3 meses

Monterrey, Nuevo León, México FLSmidth, Inc. A tiempo completo
Create a better future with sustainable solutions


Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge.

It's a big responsibility, and we have committed to do it.- Your curiosity know-how and innovative mindset will take us from idea to action.

Together, we enable our customers to produce the materials needed for a better future.
We are looking for a detail-oriented IT Service Manager to manage our infrastructure support for North and South America. Handle customer service interactions, reports, and repairs.

The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members.

The service manager maintains a strong working knowledge of all company standards and practices as well as knowing the Digital department supports and service models.

Experience to manage the IT infrastructure of all the offices.

The infrastructure equipment needs to be well maintained, resume services quickly when there are outages by coordinating with different support teams.- IT Infrastructure Site Management team is part of Critical Infrastructure domain, which provides hands and feet services to FLSmidth employees.

Globally responsible for site management on IT infrastructure.

Our key responsibilities are to make sure the end user hardware requirements are ably provided, physical support on IT issues, maintain global print standards, conference room maintenance, asset procurement, mobile service management and eWaste management.

Coordinate with Networking, cloud and data center services.- Your responsibilities Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives are met.


  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure satisfied users.
  • Understand the asset requirements, procure and stock them to be used when the users need them in the sites. Maintain the CMDB to reflect the IT asset inventory.
  • Coordinating and resolving priority incidents by contacting service desk. Closely work with L1,L2 and L3 teams to resolve user issues and reduce the critical service down time.
  • Monitoring department issues and client complaints to create methods to lessen recurring issues.
  • Anticipate business and teams needs using proper leadership techniques and proven problemsolving methods
  • Understand how to make changes to the company knowledge base to anticipate the needs of your technical associates
  • Analyzing and auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
  • Maintaining strong relationships with key stakeholders to improve user satisfaction and meeting the business expectations.
  • Helping to train new technicians to quickly understand the job role and perform his duties.
  • Maintaining a strong working knowledge of IT regulations, restrictions, and ensuring the company's adherence to these regulations, and remaining current on the process and policy.
  • What you bring
  • Minimum bachelor's degree in business, administration, or related field.
  • Previous IT Infrastructure management experience
  • Strong knowledge on IT setup in captive organizations
  • Excellent leadership, communication, and customer service skills.
  • Computer literacy and good organizational skills.
  • Strong creative thinking and problemsolving skills.
  • The ability to work under pressure and handle stress.
  • Passion to learn the IT tools, troubleshooting methodologies
  • Vendor coordination to receive prompt services
  • Ability to travel and work after hours when necessary
  • ITIL knowledge is an added advantage
  • Previous experience of troubleshooting hardware and software issues is an added advantage


 Advanced English
  • What we offer
  • Competitive benefit package including health, dental and life insurance
  • Christmas bonus (30 days of the monthly salary)
  • Saving fund
  • Food card
  • Vacation premium bonus
  • An equal opportunity employer committed to creating a diverse and inclusive workplace
  • A global network of supportive colleagues and growth opportunities
  • As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.

No recruiters and unsolicited agency referrals please.- FLSmidth is the leading supplier of engineering, equipment, and service solutions to customers in the mining and cement industries.

You can learn more from us at