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hace 3 meses
At Factorial we are looking for a CS Operations specialist . You will be part of a diverse Operations Team and will be supporting the Customer Success team of 250+ people from 20+ countries.
The role
You will be mainly focused on the management and development of our tools to bring the most value from them to the Customer Success team.
- Assist in the implementation and adoption of CS enablement tools and technologies.
- Maintain and improve CS enablement tools and technologies
- Provide training and support to CS representatives on systems, processes, and best practices.
- Continuously monitor and evaluate the effectiveness of CS initiatives and recommend adjustments as needed.
- Analyze CS performance data to identify trends, opportunities, and areas for improvement.
- Generate regular reports and dashboards to communicate key CS metrics and insights to stakeholders.
- Partner with the CS team to optimize processes and workflows.
- Conduct ad-hoc analysis to support strategic initiatives, such as customer segmentation and scoring and upselling campaigns
- Collaborate with finance, marketing, and operations teams to ensure alignment and consistency in business strategies and goals.
- CRM knowledge is mandatory (Hubspot is plus)
- Organisation and attention to details is a must
- Fluency in English
- Ability to prioritise tasks and deliver to a high standard
- Experience in creating complex reports, dashboards and documenting processes
Perks of being part of our team
We care about people and we also offer a lot of benefits for employees:
- High growth, multicultural and friendly environment ????
- Healthy life with Gympass(Gyms, pools, outdoor classes)
- Save expenses with Cobee
- Language classes with Yolk Academy
- Breakfast in the office and organic fruit
- Nora and Apetit discounts
- Free caffeine and theine
Is this you*? Come rock the world with us *
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows , centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and US offices.
Our Values
- We own it : We take responsibility for every project. We make decisions, not excuses.
- We learn and teach : We're dedicated to learning something new every day and, above all, share it.
- We partner : Every decision is a team decision. We trust each other.
- We grow fast : We act fast. We think that the worst mistake is not learning from them.
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