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Customer Experience Product Analyst
hace 3 meses
¿Quieres saber por qué Rappi?
- VEMOS OPORTUNIDADES donde otros ven problemas;
- VEMOS CERCANIA donde otros ven distancia;
- VEMOS ADRENALINA donde otros ven presión.
Únete a un equipo donde todos somos capaces de TODO, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência.
¿Te ha gustado lo que has leído hasta ahora?
Descubre cómo entregarás magia junto con nosotros a través de tu misión Rappi
Revisa cómo impactarás nuestro ecosistema:
Entender las necesidades de los clientes a partir de la data de nuestro producto, proponer cambios y trabajar con los equipos de producto y tecnología para transformar nuestra app en el mejor banco digital de México; para lograrlo, necesitarás entender la experiência de los usuarios de manera profunda, usar esta data para proponer mejoras e influenciar la toma de decisiones de distintos stakeholders.
Como parte de Rappi, serás responsable de:
- Analizar y mejorar indicadores de CX como Contactabilidad, Deflection Rate, Experiência en el funnel de la app, Customer Satisfaction, Automatización, NPS.
- Crearás contenido valioso que le servirá a miles de nuestros usuarios a mejorar su experiência y ser autosuficientes con nuestra app
- Proponer soluciones con alto impacto en problemas y funcionalidades self service. Será clave medir estas soluciones
- Participar en la construcción del producto con soluciones innovadoras con Inteligencia Artificial, Help Center intuitivo y contenido a la medida de cada usuario
- Participar de focus groups sobre User Experience y comunicarte directamente con los usuarios para obtener insights
- Encontrar oportunidades de mejora en la experiência del usuario, analizando procesos y flujos de las respectivas áreas
- Crear procesos para solucionar problemas uno a uno y de raíz
- Pensar siempre en el cliente como eje central de tu trabajo, logrando la satisfacción de este.
- Demostrar proactividad, curiosidad y ganas de crear la mejor experiência
¿Cuáles son los requisitos para que yo sea parte de este universo de neón?
- Mínimo 2 años de experiência en Customer Experience, Data Analytics, Growth, o afines.
- Formación académica en ingeniería industrial, administración de empresas, marketing, ingeniería de sistemas, o afines.
Software:
- Excel (Intermedio: funciones de búsqueda, analítica, tablas dinámicas, gráficos dinámicos)
- SQL (básico: SELECT, FROM, WHERE, SUM, COUNT, HAVING, AND, OR, Funciones de texto básicas, Funciones de fecha básicas, Funciones numéricas básicas)
- Conocimiento alto y manejo de herramientas de UX y Product Design como Figma, UX Cam, entre otros.
Empleador:
Regular
Empleador:
Tarjetas del Futuro
Para más información consulta nuestra pagina web
y revisa nuestras reseñas en Glassdoor
Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos
_#Rappi_
