Empleos actuales relacionados con Helpdesk Associate - Guadalajara, Jalisco - NTT DATA

  • Helpdesk Associate

    hace 7 días

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    About the RoleWe are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, resolving issues, and ensuring a positive user experience.Key ResponsibilitiesProvide technical support to customers via phone, email, or chatResolve technical issues in a...

  • Helpdesk Associate

    hace 2 semanas

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    We are seeking a skilled Helpdesk Associate to join our team at NTT DATA Services. As a Helpdesk Associate, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and escalating complex problems to other support groups.Key Responsibilities:Provide general L1 support for hardware and MS Office...

  • Helpdesk Associate

    hace 2 semanas

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    We are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting hardware and software issues, and escalating complex problems to other support groups.Key Responsibilities:Provide general L1 support for hardware and MS Office...

  • Helpdesk Associate

    hace 1 semana

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job Title: Helpdesk AssociateAbout the Role:We are seeking a skilled Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting issues, and escalating complex problems to other support groups.Key Responsibilities:Provide general L1...

  • Helpdesk Associate

    hace 2 semanas

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Job SummaryWe are seeking a skilled Helpdesk Associate to join our team at NTT Data. As a Helpdesk Associate, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and escalating complex problems to other support groups.Key ResponsibilitiesProvide general L1 support for hardware and MS Office...

  • Helpdesk Associate

    hace 2 semanas

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    Job SummaryWe are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting issues, and escalating complex problems to other support groups.Key ResponsibilitiesProvide general L1 support for hardware and MS Office packagesAnswer...

  • Helpdesk Associate

    hace 2 semanas

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Job SummaryWe are seeking a skilled Helpdesk Associate to join our team at NTT DATA Services. As a Helpdesk Associate, you will be responsible for providing technical support to our clients, troubleshooting issues, and escalating complex problems to other support groups.Key ResponsibilitiesProvide general L1 support for hardware and MS Office packagesAnswer...

  • Helpdesk Associate

    hace 2 semanas

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Job SummaryWe are seeking a skilled Helpdesk Associate to join our team at NTT Data. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting issues, and escalating complex problems to other support groups.Key ResponsibilitiesProvide general L1 support for hardware and MS Office packagesAnswer...

  • Helpdesk Associate

    hace 7 días

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support and assistance to our customers, ensuring that their issues are resolved in a timely and efficient manner.Key ResponsibilitiesProvide technical support and assistance to...

  • Helpdesk Associate

    hace 7 días

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    Job SummaryWe are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting issues, and escalating complex problems to senior support teams.Key ResponsibilitiesProvide technical support to customers via phone, email, or chatTroubleshoot...

  • Helpdesk Associate

    hace 3 días

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job Title: Helpdesk AssociateAbout the Role:We are seeking a skilled Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting issues, and escalating complex problems to other support groups.Key Responsibilities:Provide general L1...

  • Helpdesk Associate

    hace 2 semanas

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    We are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting hardware and software issues, and escalating complex problems to senior support teams.Key Responsibilities:Provide technical support to customers via phone, email, or...

  • Helpdesk Associate

    hace 2 semanas

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    Job Summary:We are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting hardware and software issues, and escalating complex problems to other support groups.Key Responsibilities:Provide technical support to customers via phone,...

  • Helpdesk Associate

    hace 2 semanas

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Job SummaryWe are seeking a skilled Helpdesk Associate to join our team at NTT Data. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting issues, and escalating complex problems to other support groups.Key ResponsibilitiesProvide general L1 support for hardware and MS Office packagesAnswer...

  • Helpdesk Associate

    hace 2 semanas

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    We are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support to our customers.Key Responsibilities:Provide general L1 support for hardware and MS Office packagesAnswer technical support calls and escalate to other support groups as neededDocument troubleshooting...

  • Helpdesk Associate

    hace 7 días

    Guadalajara, Jalisco, México NTT DATA, Inc. A tiempo completo

    Helpdesk Associate OpportunityNTT DATA Services is seeking a skilled Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. As a Helpdesk Associate, you will provide technical support to our clients, troubleshooting and resolving issues with hardware and software applications.Key Responsibilities:Provide general L1 support for hardware and MS...

  • Helpdesk Associate

    hace 7 días

    Guadalajara, Jalisco, México Ntt Data Services A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Helpdesk Associate to join our team at Ntt Data Services. As a Helpdesk Associate, you will be responsible for providing technical support to our clients, troubleshooting issues, and escalating complex problems to senior support teams.Key ResponsibilitiesProvide technical support to clients via...

  • Helpdesk Associate

    hace 3 días

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job OpportunityWe are seeking a skilled Helpdesk Associate to join our team at NTT DATA Services.About the RoleThis position is responsible for providing technical support to our clients, resolving issues, and ensuring a high level of customer satisfaction.Key ResponsibilitiesRespond to and resolve technical issues via phone, email, or chatProvide accurate...

  • Helpdesk Senior Associate

    hace 7 días

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job Title: Helpdesk Senior AssociateJob Summary:NTT DATA Services is seeking a Helpdesk Senior Associate to join our Provider Clinical Service Desk team. As a Helpdesk Senior Associate, you will be responsible for providing exceptional customer service to our healthcare customers, resolving technical issues, and ensuring timely resolution of incidents.Key...

  • Helpdesk Senior Associate

    hace 3 días

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job Title: Helpdesk Senior AssociateJob Summary:NTT DATA Services is seeking a Helpdesk Senior Associate to join our Provider Clinical Service Desk team. As a Helpdesk Senior Associate, you will be responsible for providing technical support to healthcare customers, responding to incoming service desk calls, and resolving incidents in a timely manner.Key...

Helpdesk Associate

hace 3 meses

Guadalajara, Jalisco, México NTT DATA A tiempo completo

Req ID: 256733

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Req ID: 256733

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

NTT DATA Services is currently looking for a Helpdesk Associate - Bilingual (English-Spanish) to join our team in Mexico (100% Remote).

Activities:

  • General L1 support for hardware and MS Office packages
  • Answer technical support calls providing and escalating to other support groups
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Basic Qualifications:

  • To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
  • Finished high school (a copy of your official certificate of completion will be requested)
  • Availability to work 45 hours per week
  • Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)
-
Advanced English (excellent pronunciation and fluency):

  • Looking to work in IT Environment
  • 6 months of experience in Customer Service and/or Tech Support
  • Have basic troubleshooting skills

Benefits and Perks:

  • Competitive salary
  • Savings Fund
  • 13% of base salary (Capped by law)
  • Grocery Tickets 12% of base salary (Capped by law)
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 50% Vacation bonus
  • 5 personal days per year
  • Medical insurance (with full coverage such as wife/husband and soons)
  • Life insurance
  • Dental Insurance (with full coverage such as wife/husband and soons)
  • Discounts with selected Optics
  • Opportunity to grow in the company

About NTT DATA Services
**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.