Product Triage Developer

hace 1 semana

Monterrey, Nuevo León, México grow A tiempo completo
General information
Office (s)
Monterrey, MEX

Date Published
Thursday, April 11, 2024

Country
Mexico

Job ID
24051

Function
Global Product

Recruiter
AcostaBernal, Maria Monserrat

  • Description & Requirements
    The Job:


Join our dynamic team as a Product Triage Developer In this role, you'll be at the forefront of resolving customer support cases, bridging the gap between support, professional services, and product development.

You'll dive deep into each issue, meticulously collecting and analyzing data to pinpoint root causes and deliver actionable insights to our development team.


What you will be doing:

  • Collect detailed information: Gather comprehensive data from customer support for reported cases.
  • Troubleshoot and replicate: Dive into each case, isolating issues in a controlled environment to identify root causes.
  • Write detailed diagnoses: Craft thorough reports pinpointing whether issues stem from implementation or product defects, enabling swift resolution.

What you will likely bring:

  • 3+ years applicable experience in troubleshooting and diagnosing technical issues.
  • Strong communication skills.

What could set you apart:

  • Experience in manufacturing software (ERP and CAD).
  • Expertise in QA, Salesforce, or JavaScript.

The Product Team


The Product team at Epicor supports a rapidly evolving group of products with innovative approaches to design and integrative technology, driving the business to be a leader of cloud-based SaaS.

With offices across the United States and internationally, we provide over 21,000 customers and more than two million daily users with the essential tools that help them do what they need to do to support how the world makes, moves, and sells.


About Epicor
At Epicor we know that success comes from working together.

Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business.

We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success.

And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.


Equal Opportunities and Accommodations Statement


Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in.

If you have interest in this or any role
- but your experience doesn't match every qualification of the job description, that's okay

We are an equal-opportunity employer.
- #LI-MA1 #LI-HYBRID

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