Planner

hace 1 semana

Tijuana, Baja California, México Eaton A tiempo completo

Job Summary

  • Performs professional tasks related to providing the optimal level of service for total customer satisfaction by supporting the Customer Service Team and Supply Chain Team by analyzing the different demand sources (forecast, firm client orders), validating Capacity and Acknowledging Sales Orders Entering for the Value Stream.

Primary Responsibilities

  • Deal with daily backlog of customer shipments and scheduling deliveries and providing information to the Customer Service Team on past dues, missing components, recovery dates, tracking information, etc for the Value Stream by using MFG pro and support of the rest of the Supply Chain Team in the Value Stream.
  • Requests for expedite purchases that are delayed or in response to changes in the production plan for the Value Stream.
  • Obtain and evaluate all relevant information to handle delivery and production scheduling inquiries and complaints in the Value Stream.
  • Handle and resolve customer complaints for the Value Stream. Drive requests and unresolved issues to the designated resource.
  • Follow up and keep records of all relevant information supplied to Customer Service Team and Supply Chain Team.
  • Communicate and coordinate with internal departments.

Qualifications:

Education/Previous Experience Requirements

  • Bachelor's degree, preferably in Engineering/Business/Supply Chain.
  • Understanding of MRP, Supply Chain processes and Lean Manufacturing techniques.
  • Minimum of 23 years related customer service, planning and/or manufacturing experience.
  • Ms Office Excel advance level; Access proficiency highly desirable.
  • MFG PRO knowledge is a plus.
  • Strong analytical and inventory management skills.
  • Ability to work at detail level with skills to gather, summarizes, and interprets data to help manage product from an ISC perspective.
  • Demonstrated ability to achieve results through influence.
  • Ability to prioritize work and coordinate multiple tasks.
  • Ability to lead and influence others.
  • English at Advanced Level.


Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future.

By capitalizing on the global growth trends of electrification and digitalization, we're accelerating the planet's transition to renewable energy, helping to solve the world's most urgent power management challenges, and doing what's best for our stakeholders and all of society.

Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.


Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed.

We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030.


Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world.

Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status.

Eaton follows relevant non-discrimination laws and regulations in the countries where we operate.

It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.


Job:
Supply Chain / Logistics

Region:
Latin America

Organization:
AER ITD

Job Level:
Individual Contributor

Schedule:
Full-time

Is remote work (i.e.

working from home or another Eaton facility) allowed for this position?:
No

Does this position offer relocation?:
Relocation from within hiring country only
**Travel: Yes, 10 % of the Time

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