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Information Systems Sr Specialist
hace 3 meses
Company-wide, you'll find fast learners and self-starting engines as well as people who are quick to embrace change and take an idea into overdrive.
At Nissan, minds race. Imagination gets a green light. Each opportunity is the fuel that drives an idea from inspiration to real-life.Job Summary
Job Functions
- Coordinate multiple business users on submitted incidents and working them to resolution keeping service levels maintained.
- Propose solutions and keep track of server health and mitigate issues that arise. Engaging other business units or vendors as required.
- Manage submitted requests for new Mailboxes, Distribution Lists, and accounts and approve/reject accordingly.
- Lead project based meetings as required.
- Coordinate mailbox migrations to O36
- Provide Level 2 and Level 3 support for escalated issues.
- Scope: 30,000+ Exchange mailboxes within multiple countries in the region
Minimum Qualifications
- Ability to manage incidents as they occur by working with multiple third party vendors to ensure maintenance and support is carried out effectively among all parties.
- Qualified IS Specialist must acquire all of the four skills listed below: analytical, technical, managerial, and interpersonal.
- Analytical skills to understand the organization and its functions, and identify opportunities, as well as the ability to analyze problems, and find the root cause.
- Management skills to manage projects, resources, risk, and change.
- Interpersonal skills to work with end users as well as with other analysts, programmers, and other systems professionals in a culturally diverse environment.
- Possess excellent problem solving skills. The IS Specialist must have technical skills and the ability to understand technical systematic issues and communicate issues effectively to management and peers.
- Excellent communication skills that promote the establishment of partnerships with service providers
- Ability to implement approved actions and workarounds with vendors while minimizing risk.
- Possess indepth knowledge and experience in:
- Office 365 platform including, Teams, Exchange Online, Azure AD Connect, Hybrid Configurations and mailbox migration to O36
- Administering an Exchange environment with mailboxes
- Troubleshooting and administration of multiple versions of Exchange
- Troubleshooting and administration Lync 2013, Skype for Business and Teams
- Troubleshooting and administration of Active Directory and Azure AD
- Excellent communication ability across technical and nontechnical users
- Ability to work with multiple technical and nontechnical teams across the company
- Create and maintain technical documentation
Experience:
- 10 years of overall IS/IT experience with at least 7 years of
handson supporting a large Exchange 2013/2016 server environment - 7+ years' experience in working with multivendor technology teams
- Experience with mail gateways such as Proofpoint is a plus
- In depth knowledge of the utilization of PowerShell is a plus
- Familiarity with various programming / scripting languages, operating systems, and computer hardware platforms
- Nice to have: experience working cross culturally
Education:
- Bachelor's degree or technical equivalent. Advanced technical degree a plus.
Computer Skills:
- Possess indepth knowledge in area of applied specialty and broad knowledge of competing technologies and/or methodologies.
- Microsoft Office (Word, Excel, PowerPoint)
- Microsoft Visio
Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
Mexico City Mexico
