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Sr. Manager, Service – Americas Operations
hace 4 meses
Purpose of the Job:
This role is an operational role focused on continuous improvement, cost reduction, strategy development, process transfer and commercial policy changes for Sonova's internal Service and Repair processes.
Provide end to end functional leadership by driving Operational Cost improvement Programs for Service and repair products.This role will be a Key Process Owner for the region involved in making Service related decisions tied to Cost, Process Improvement, process Transfer.
This role is located in Mexicali, Mexico but carries responsibility for the Americas Region across 4 sites. International travel to other sites will be required under this role.Key Tasks & Responsibilities:
- End to End Service Responsibilities:
- Responsible for driving service best practice across the region (North and South America), encompassing operations, commercial and finances processes with operations being the initial focus.
- Develops and holds overarching governance for service policy development and deployment for the region.
- Applies continuous improvement tools and methodologies to drive cost and efficiency related to service and operations (materials, labor, freight and other overhead)
- Drive the setup and validation of end to end service processes being deployed in the region.
- Leads quality improvements in service process and in complaint management in conjunction with the quality team
- Engineering & Validation:
- Leads Service Layout Changes by working with site Engineers and Streamlining the process
- Develop end to end plans and manage execution of projects including clear objectives, progress, influencing team members, communication and stakeholder reviews
- Work with Site Engineers and Manufacturing Personnel in deployment of Service initiatives
- Bachelor Degree 8+ years of experience in an operations or continuous improvement role or in a role where they have held responsibility for P&L improvement by driving continuous improvement initiatives cross functionally
- Experience in driving initiatives between operations and commercial (sales and marketing function)
- Extensive knowledge and application of project management tools, processes, and best practices
- Strong understanding of finance and how a P&L is structured
- Ability to extract and articulate key insights from large data sets to make project decisions and evaluate performance
- Successful track record of managing crossfunctional collaborationDemonstrated understanding of organizational relationships, dependencies, escalation paths and appropriate communication
- Established ability to positively motivate and influence others to build a strong teamAble to communicate complex topics to customers and stakeholders both verbally and in writingPersonal Competencies:Skilled influencer who can impact across all levels and functions of the organization and motivate othersHigh energy and the ability to work with minimal supervisionContinuous Improvement mindsetLeadership Competencies:Strong capability to lead cross functionally and influenceCollaborative, goal oriented
Transformation mindset-Professional Competencies:
Ability to manage multiple projectsExcellent mathematical and analytical skills- Availability for traveling: 30-40%Desirable:
- Green or Black Belt (Lean 6 Sigma)
- Proficiency in ERP tools
- MBA