Call Center Trainer

hace 1 semana

Tijuana, Baja California, México USA Clinics Group A tiempo completo
Experienced Call Center Trainer to manage the onboarding of new employees and facilitate initial and ongoing training.

The overall objective is to ensure that staff is knowledgeable and capable of delivering excellent customer service in an accurate, timely and courteous manner.


Responsibilities:

  • Create and update training content and reference materials with an emphasis on elearning and virtual classrooms.
  • Develop testing and certification programs to evaluate comprehension and manage skillsbased client inquiries and increase patient scheduling
  • Track company initiatives, development efforts and policy changes to ensure that staff is informed and trained in advance.
  • Report plans and progress to management and coordinate activities with Quality Assurance, to ensure Patient schedulers are achieving Key performance metrics.
  • Responsible for coaching and developing reports on customer service processes and best practices.
  • Manage metrics, performance criteria, policies, and procedures to improve call center productivity continuously
  • Drive a culture of accountability, continuous improvement, and personal excellence
  • Develop and maintain strategy on ensuring customer satisfaction on all service interaction
  • Provide team motivation and development to maximize sales opportunities
  • Develop and audit quality assurance strategies to ensure the delivery of worldclass service
  • Manage remote employees as needed.
  • Other duties and responsibilities as assigned

Requirements:

  • Minimum 1 years of relevant training experience.
  • A problemsolving orientation, flexibility, and positive attitude
  • Incredible level of organization, structure, reliability, and independence
  • Clear, direct, and accessible verbal communication; strong listening and feedback delivery skills
  • Excellent training skills
  • Outstanding networking and relationship management skills
  • Experience in call center training
  • Excellent judgment, trustworthiness, and ability to maintain confidentiality
  • Proficiency in Microsoft Office, and Salesforce CRM
  • KPI goal oriented

Benefits

  • IMSS 100%
  • Vacations (after the first year)
  • Christmas bonus
  • Paid Training
  • Weekends off
  • Mexican Holidays off
  • IND1
You will also be eligible for any additional employee benefits that the company may provide in the future.

Pay:
From $20,000.00 per month

Application Question(s):

  • Do you reside in Tijuana or Rosarito?

Work Location:
In person

  • Contact Center Trainer

    hace 1 semana

    Tijuana, Baja California, México Call Center Services International S.A. De C.V. A tiempo completo

    Description: We are looking for an innovative trainer to design training programs for employees who need more corporate training. The trainer is responsible for ensuring that new employees receive onboarding training to prepare them for their role.- Location:Ave. Universidad 13021 Parque Industrial Internacional Tijuana, Otay Centenario, 22424 Tijuana, B.C.-...

  • Trainer de Call Center Bilingüe

    hace 1 semana

    Tijuana, Baja California, México LCC CONTACT CENTER A tiempo completo

    Description: We are looking for an innovative trainer to design training programs for employees who need more corporate training. The trainer is responsible for ensuring that new employees receive onboarding training to prepare them for their role.- Location:Ave. Universidad 13021 Parque Industrial Internacional Tijuana, Otay Centenario, 22424 Tijuana, B.C.-...

  • Call Center Trainer

    hace 1 semana

    Tijuana, Baja California, México USA Clinics Group A tiempo completo

    USA Clinics Group is looking for an experienced call center trainer to manage the on boarding of new employees and facilitate initial and ongoing training. The overall objective is to ensure that staff is knowledgeable and capable of delivering excellent costumer service in an accurate, timely and courteous manner.Responsibilities Create and update training...

  • Supervisor de Call Center

    hace 1 semana

    Tijuana, Baja California, México Sunrise Call Center A tiempo completo

    Our fast-growing team is looking for a great supervisor to lead our team and achieve amazing things.Responsibilities: Communicate organizational needs, oversee employees' performance, provide guidance and support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successfulRequirements:...

  • Call Center Trainer

    hace 1 semana

    Tijuana, Baja California, México USA Clinics Group A tiempo completo

    Experienced Call Center Trainer to manage the onboarding of new employees and facilitate initial and ongoing training. The overall objective is to ensure that staff is knowledgeable and capable of delivering excellent customer service in an accurate, timely and courteous manner.- ON SITE, TIJUANA MX._Responsibilities: Create and update training content and...

  • Call Center Trainer

    hace 1 semana

    Tijuana, Baja California, México Gestion de Servicios Empresariales A tiempo completo

    Job Summary:The Training Specialist will support the Training Manager to design, develop and deliver training curriculum, policy & procedure, and systems documentation, for the Consumer Deposits support staff.Duties/Responsibilities: Support and enhance the onboarding experience for all Consumer Deposit support members. Support with the development and...

  • Call Center Trainer

    hace 1 semana

    Tijuana, Baja California, México Gestion de Servicios Empresariales A tiempo completo

    Job Summary:The Training Specialist will support the Training Manager to design, develop and deliver training curriculum, policy & procedure, and systems documentation, for the Consumer Deposits support staff.Duties/Responsibilities: Support and enhance the onboarding experience for all Consumer Deposit support members. Support with the development and...

  • Agentes Para Call Center

    hace 1 semana

    Tijuana, Baja California, México Prestige Call Center A tiempo completo

    Solicitamos agentes telefónicos bilingues para campaña de préstamos.Trabajo sencilloCapacitación pagadaHorario de lunes a viernesSolo debes contar con: Experiência trabajando en call center Inglés fluido Trato amable y coordial Apego a normas y procedimientosPOSTULATE Y EMPIEZA A TRABAJAR YATipo de puesto: Tiempo completoSalario: $12, $13,000.00 al...

  • Trainer

    hace 1 semana

    Tijuana, Baja California, México 1Click Contact Center A tiempo completo

    Do you have a minimum of 1 year of successful experience as a Trainer? 1Click Contact Center has an excellent opportunity for you as a Trainer.This is an On-Site position and there is no opportunity for a WFH opportunity.Requirements:Ability to work on-site Monday - Friday from 8:00 am to 5:00 pmMinimum of 1-year experience as a trainer (must provide...

  • Call Center Quality Assurance Analyst Jr

    hace 1 semana

    Tijuana, Baja California, México Sunrise Call Center A tiempo completo

    Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality. Contribute to call calibration sessions to evaluate agent performance. Identify lapses in agents' performance and provide constructive feedback for improvement. Engage in customer listening to identify customer pain points and...

  • Agente Call Center

    hace 1 semana

    Tijuana, Baja California, México Call center Tijuana A tiempo completo

    Buen dia a todos."OPORTUNIDAD LABORAL"Hola a todos, en la empresa que trabajo estan solicitando personal.Ubicación Tijuana. Torres y Otay.Salario 3800 a 4200mxn pago semanal.Bonos de hasta 200usd.Requisitos ingles intermedio-avanzado.Es un call center se reciben llamadas 50/50, mitad en español y mitad en ingles.Horario 48 hrs de lunes a Viernes.Son 3...

  • Call Center Trainer

    hace 1 semana

    Tijuana, Baja California, México 1Click Contact Center A tiempo completo

    ¿Tienes un mínimo de 1 año de experiência exitosa como entrenador? 1Click Contact Center tiene una excelente oportunidad para ti a partir de $5,000mn de salario bruto semanal.Esta es SOLO una posición en el sitio y no hay oportunidad de WFH.Requisitos: Capacidad de trabajar en local Lunes Viernes de 8:00am a 5:00pm Mínimo de 1 año de experiência como...

  • Agentes BilingÜes para Call Center

    hace 1 semana

    Tijuana, Baja California, México Prestige Call Center A tiempo completo

    Solicitamos agentes telefónicos bilingues para campaña de préstamos. Trabajo sencillo Capacitación pagada Horario de lunes a viernesSolo debes contar con: Experiência trabajando en call center Inglés fluido Trato amable y coordial Apego a normas y procedimientosPOSTULATE Y EMPIEZA A TRABAJAR YATipo de puesto: Tiempo completoSueldo: Hasta $13,200.00 al...

  • Call Center Site Manager

    hace 1 semana

    Tijuana, Baja California, México Apex Call Centers A tiempo completo

    Supervisión de todo el personal administrativo y operativo, requisitos de las instalaciones, informe a la alta dirección. Poseer excelente capacidad de organización y dotes de liderazgo, además de habilidad para solucionar problemas. Sólidos conocimientos de los procesos de elaboración de informes. Excelente capacidad de organización y dotes de...

  • Appointment Setter in Call Center, On-site

    hace 1 semana

    Tijuana, Baja California, México Sunrise Call Center A tiempo completo

    An Appointment Setter is a professional who schedules consultations between sales staff and prospective clients, ensuring that important meetings are booked for the sales team.- What qualities do we ask from our appointment setters?_A high level of customer service, reasonable sales experience, a friendly and professional telephone manner, and basic...

  • Appointment Setter In Call Center, On-Site

    hace 1 semana

    Tijuana, Baja California, México Sunrise Call Center A tiempo completo

    An Appointment Setter is a professional who schedules consultations between sales staff and prospective clients, ensuring that important meetings are booked for the sales team.- What qualities do we ask from our appointment setters?_A high level of customer service, reasonable sales experience, a friendly and professional telephone manner, and basic...

  • Reclutador Para Call Center En Inglés

    hace 1 semana

    Tijuana, Baja California, México Call Center Services International S.A. De C.V. A tiempo completo

    Actividades y responsabilidadesLlamadas, prospección y seguimiento.Entrevista y perfilamiento.Ofertas de trabajo y seguimiento a documentación.Requerimientos: Capacidad de manejar una conversación en inglés fluida (necesario). Inglés (Verbal y escrito) Experiencia mínima en reclutamiento o call center. Facilidad de palabra, orientado a resultados...

  • Reclutador para Call Center en Inglés

    hace 1 semana

    Tijuana, Baja California, México Call Center Services International S.A. de C.V. A tiempo completo

    Actividades y responsabilidades Llamadas, prospección y seguimiento. Entrevista y perfilamiento. Ofertas de trabajo y seguimiento a documentación.- Requerimientos: Capacidad de manejar una conversación en ingles fluida (indispensable). Inglés (Verbal y escrito) Experiência mínima en reclutamiento ó call center. Facilidad de palabra, orientado a...

  • Asesor de Call Center

    hace 1 semana

    Tijuana, Baja California, México CONTACT CENTER A tiempo completo

    Vacante para la empresa CONTACT CENTER en Tijuana, Baja California:Solicitamos personal| Pagos semanalesBeneficios que obtendrías Sueldo base de hasta$7,400.00: Incentivos de$5,000.00 a $7,000.00: Bono por atención al cliente$2,000.00: Prestaciones de Ley Descuento en servicios de Cable e internetRequisitos mínimos Ser mayor de edad Secundaria concluida...

  • Customer Service Trainer

    hace 1 semana

    Tijuana, Baja California, México Talento Hábil A tiempo completo

    Vacante para la empresa Talento Hábil en Tijuana, Baja California:New Job offer in Tijuana: Customer Service Trainer Desirable to have visaWe offer:$6,000 MXN WeeklyMonday to friday7 am - 5 pmQualifications: Proven experience as a professional trainer, preferably in customer service or a related field. Knowledge of customer service principles, practices,...