Site Reliability Engineer

hace 1 semana

Guadalajara, Jalisco, México BMC Software A tiempo completo

Basic Information:

Country

Mexico

State

Jalisco

City

Guadalajara

Date Published

15-May-2023

Job ID

37236

Travel Amount

None

Description and Requirements:

LI-LH1


BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.


Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.


BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day.

You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.


Customer Facing Site Reliability Engineer


Are you passionate about building software that solves problems and delivers high-quality service to customers? Do you have the skills and experience to monitor, troubleshoot, and improve complex systems in a SaaS environment? If so, we want you to join our team as a Customer Facing Site Reliability Engineer (SRE).


To be successful in this role, you should have:

  • A bachelor's degree (or equivalent) in computer science or related discipline
  • Proven work experience as an SRE or similar role in a SaaS environment
  • Experience with distributed storage technologies such as NFS, HDFS, Ceph, or Amazon S
  • Experience with dynamic resource management frameworks such as Apache Mesos, Kubernetes, or Yarn
  • Experience with monitoring systems such as Splunk or Datadog
  • Experience with alerting systems such as PagerDuty or XMatters
  • Experience with ticketing systems such as Jira or Zendesk
  • Experience with reporting systems such as Tableau or Power BI
  • Knowledge of ITIL best practices for incident management
  • Excellent communication and interpersonal skills
  • Ability to work oncall shifts and handle emergencies.

As a Customer Facing SRE at our company, you will:

  • Respond to incidents reported by customers or detected by monitoring tools.
  • Categorize and prioritize incidents based on their type, severity, impact, urgency, and SLA requirements.
  • Escalate incidents to appropriate teams or individuals when needed.
  • Implement solutions for resolving incidents or provide workarounds when possible.
  • Document incident data, solutions, and performance measures using ticketing system and reporting system.
  • Analyze incident trends and identify root causes of recurring issues.
  • Provide feedback and recommendations to development teams for improving service quality.
  • Perform regular system testing and ensure multiple team members are available to deliver ongoing support.


It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

  • Site Reliability Engineer

    hace 7 días

    Guadalajara, Jalisco, México Finastra Usa Corporation A tiempo completo

    Responsibilities:What will you contribute?As a Site Reliability Engineer your mission is to protect and advance the software & systems behind Finastra's Cloud hosted services running on Fusion Operate. Finastra believes in a blameless culture where the primary objective is continuous improvement. You'll be treating operations as a software engineering...

  • Site Reliability Engineer

    hace 3 semanas

    Guadalajara, Jalisco, México Finastra A tiempo completo

    ResponsibilitiesWhat will you contribute?As a Site Reliability Engineer your mission is to protect and advance the software & systems behind Finastra's Cloud hosted services running on Fusion Operate. Finastra believes in a blameless culture where the primary objective is continuous improvement. You'll be treating operations as a software engineering problem...

  • Site Reliability Engineer

    hace 2 meses

    Guadalajara, Jalisco, México Finastra A tiempo completo

    ResponsibilitiesWhat will you contribute?As a Site Reliability Engineer your mission is to protect and advance the software & systems behind Finastra's Cloud hosted services running on Fusion Operate. Finastra believes in a blameless culture where the primary objective is continuous improvement. You'll be treating operations as a software engineering problem...

  • Site Reliability Engineer

    hace 2 meses

    Guadalajara, Jalisco, México myGwork - LGBTQ+ Business Community A tiempo completo

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. ResponsibilitiesWhat will you contribute?As a Site Reliability Engineer your mission is to protect and advance the software & systems behind Finastra's Cloud hosted services running on Fusion Operate. Finastra believes in a blameless culture...

  • Site Reliability Engineer

    hace 3 semanas

    Guadalajara, Jalisco, México myGwork - LGBTQ+ Business Community A tiempo completo

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. ResponsibilitiesWhat will you contribute?As a Site Reliability Engineer your mission is to protect and advance the software & systems behind Finastra's Cloud hosted services running on Fusion Operate. Finastra believes in a blameless culture...

  • Site Reliability Engineer

    hace 3 horas

    Guadalajara, Jalisco, México SunDevs A tiempo completo

    del puestoComo Site Reliability Engineer en SunDevs, colaborarás con otros ingenieros de software senior y Platform Engineers para diseñar y desarrollar sistemas y plataformas en la nube altamente disponibles, escalables, seguras y mantenibles para resolver grandes desafíos.Brindarás asesoramiento y guía a nuestros ingenieros de software y SRE para...

  • Senior Site Reliability Engineer

    hace 7 días

    Guadalajara, Jalisco, México Arrive Logistics A tiempo completo

    Who We AreWho We WantAs a Senior Site Reliability Engineer for Arrive Logistics, you will be responsible for building a purposeful, proactive, and sustainable approach to reliability based on core SRE principles and practices. Your role covers the entire life-cycle of a product: from helping engineering teams with architecture and delivery to on-call...

  • Site Reliability Engineer

    hace 7 días

    Guadalajara, Jalisco, México Azka IT Consulting A tiempo completo

    AZKA IT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as Site Reliability Engineer.Requirements:Mediator b/w development and application team, and good knowledge on automation Unix, Linux, Ubuntu, or Windows, Oracle, MYSQL, NOSQL Solutions.Key...

  • Site Reliability Engineer

    hace 1 semana

    Guadalajara, Jalisco, México Encora A tiempo completo

    Responsibilities Architect and implement observability solutions utilizing advanced cloud monitoring tools such as New Relic, Dynatrace, Splunk or equivalent, to provide comprehensive insights into system metrics, logs, and traces Configure and customize monitoring dashboards, alerts, and metrics to enable realtime visibility into system health, performance,...

  • Site Reliability Developer

    hace 7 días

    Guadalajara, Jalisco, México Oracle A tiempo completo

    Site Reliability Developer ZApplicants are required to read, write, and speak the following languages: EnglishPreferred QualificationsWe're looking for a Site Reliability Engineer (SRE) to join our team and develop automated software solutions for the operational aspects of an organization. Incorporate SRE and DevOps practices, to develop and implement...

  • Site Reliability Engineer

    hace 7 días

    Guadalajara, Jalisco, México SoundHound Inc. A tiempo completo

    SoundHound AI believes every person should be able to interact naturally with the products around them-by simply talking. With a global reach spanning two dozen languages, we build Voice AI products with conversational intelligence for cars, restaurant ordering, and more, allowing our customers to extend their brand in new and meaningful ways.We are looking...

  • Senior Site Reliability Engineer

    hace 7 días

    Guadalajara, Jalisco, México C3 AI A tiempo completo

    We are looking for a Senior Site Reliability Engineer to join our team in Guadalajara.Responsibilities: Maximize system uptime and availability, ensuring functional and performance SLAs. Establish endtoend monitoring and alerting on all critical aspects. Solve complex problems for critical services and build automation to prevent problem recurrence....

  • Senior Site Reliability Engineer

    hace 7 días

    Guadalajara, Jalisco, México Tech Holding A tiempo completo

    About us:Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide variety of...

  • Site Reliability Engineering Team Lead

    hace 7 días

    Guadalajara, Jalisco, México Finastra A tiempo completo

    Responsibilities What will you contribute? As a Site Reliability Engineer Lead your mission is to protect and advance the software & systems behind Finastra's Cloud hosted services running on Fusion Operate. Finastra believes in a blameless culture where the primary objective is continuous improvement. You'll be leading an operations team whose aim is to...

  • Site Reliability Engineering Team Lead

    hace 3 semanas

    Guadalajara, Jalisco, México myGwork - LGBTQ+ Business Community A tiempo completo

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. ResponsibilitiesWhat will you contribute?As a Site Reliability Engineer Lead your mission is to protect and advance the software & systems behind Finastra's Cloud hosted services running on Fusion Operate. Finastra believes in a blameless...

  • Site Reliability Engineering Team Lead

    hace 1 mes

    Guadalajara, Jalisco, México myGwork - LGBTQ+ Business Community A tiempo completo

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. ResponsibilitiesWhat will you contribute?As a Site Reliability Engineer Lead your mission is to protect and advance the software & systems behind Finastra's Cloud hosted services running on Fusion Operate. Finastra believes in a blameless...

  • Site Reliability Engineer Iii

    hace 1 semana

    Guadalajara, Jalisco, México f5 A tiempo completo

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Why do you want to join our team?F5 has innovated a consistent, cloud-native environment that can be deployed across multiple public clouds...

  • Site Reliability Engineer

    hace 1 semana

    Guadalajara, Jalisco, México Avertium A tiempo completo

    Avertium is the security partner that companies turn to for end-to-end Cybersecurity solutions that attack the chaos of the cybersecurity landscape with context. By fusing together human expertise and a business-first mindset with the right combination of technology and threat intelligence, Avertium delivers a more comprehensive, more programmatic approach...

  • Senior Cloud Engineer

    hace 7 días

    Guadalajara, Jalisco, México Laagencia A tiempo completo

    Regular Employee Oracle Hoy Senior DevOps / SRE SaaS Cloud Engineer Regular Employee Zapopan, Jalisco Oracle Hoy Oracle's Energy and Water DevOps team is seeking talented DevOps/ Site Reliability engineers getting opportunity to work on SaaS cloud platform. Do you care about the planet? We are delivering Saa... Senior Cloud Operations Engineer Regular...

  • Senior Network Reliability Engineer

    hace 7 días

    Guadalajara, Jalisco, México AstraZeneca A tiempo completo

    WHY JOIN USWe're a network of entrepreneurial self-starters who contribute to something far bigger. There's a diversity of expertise in our Technology group that's unique to AstraZeneca - it allows us to dive deep into exploring new leading-edge technology.A place to be open and transparent - we speak up, think creatively, and share ideas. Our diverse...