Accounts Payable Team Lead

hace 1 semana


Ciudad de México, Ciudad de México Wipro Limited A tiempo completo

Overview:
**_

Role Purpose_**- The purpose of this role is to increase revenue, maximize processefficiency & cost-effectiveness, and ensure excellent customerexperience, through effective supervision of daily operations andpersonnel, contract compliance, resource optimization and capabilitydevelopment within an account.

_

_Do_
-
Maximize process efficiency and cost effectiveness throughstrategic planning, contract compliance and governance mechanisms
- _ Strategy Planning with Senior Stakeholders _

  • Collaborate with leaders to provide strategic and operational plansassociated with the account
  • Plan the strategy for the coming years by identifying newgeographies for alternate revenue streams
  • Ensure a deep enough understanding of clients' individualexperiences to head off potential issues before they become problems
- _ Contract compliance & adherence _

  • Ensure all SLA parameters are met in the account and maintain agreen card at all times
  • Review and drive appropriate actions/ systemic changes on internaland external audit findings to ensure no major noncompliances are cited
  • Monitor and review the account on various delivery parameters toensure quality delivery as per budget and timelines
- _ Delivery governance in the account _

  • Understand customer goals and key performance metrics and ensureexceeding those goals throughout the project
  • Ensure a green card for all accounts in terms of performance andquality
  • Monitor and review delivery dashboards/ MIS across accounts to trackprogress and identify potential red flags
  • Participate and share account performance across operational,quality and fulfillment parameters with internal and externalstakeholders
  • Lead and manage project escalations, potential risks or earlywarning signs on project delivery to eliminate any revenue leakage
  • Ensure regular invoicing as per the contract terms and condition
  • Forecast and track key account metrics
- _ Invoicing_

  • Timely submission of invoices to the client as defined in the SOW
  • Provide information required and resolve any invoicing issues raisedby the clien_t_
- _ Collect and analyze statistics (costs, customer service metricsetc.)_
- _ Assume responsibility of budgeting and tracking expenses_
- **Ensure outstanding performance against key metrics mentionedin the agreement**- _ Regular cadence around contract compliance_

  • Evaluate performance with key metrics (accuracy, customer servicemetrics etc.)
  • Set direction for the team, track progress against targets throughregular cadence calls and course correct as require
  • Drive the focus of the team on quality and adherence to contractcompliance processes
  • Drive and implement structured cadence around quality, both processand transactional
  • Cadence with delivery lead to ensure margins are met and the accountnumbers are at par to what is committed
  • Weekly calls with WFM to ensure resource optimization, compliance tothe manpower numbers agreed in the contract, future planning in case oframp ups etc.
- _ Resource Allocation & Retention_

  • Conduct effective resource planning to maximize the productivity ofresources (people, technology etc.)
  • Review and monitor resource planning and fulfillment in line withaccount requirements and costs of delivery
  • Optimize manpower and minimize leakages by working closely withdelivery head
  • Ensure retention by offering relevant trainings and certificationsof all allocated resources
  • Lead oneonone floor connect and other engagement activities toimprove stickiness of the delivery team
- _ Collaborate and influence internal key stakeholders to manageand resolve issues to ensure fulfillment and flawless delivery ofprojects_
- **Build people capability to ensure superior customer servicelevels of the existing account/client**:
  • _ Develop Capability within service line and products as peraccount requirements_
- _ Lead capability development initiatives to drive client specificcertifications _
- _Co-create capability enhancement programs with client for frontline staff and supervisory level_
- _ Work with the Training and HR team to build and review trainingcalendar_
- _ Ensure customer-dedicated (as a result of change inprocess/tool), guaranteed trainings are conducted for the employees inthe areas of skill development, soft skill and leadership training_
- _ Ensure team KPIs are assigned & delivered with timeliness& accuracy keeping the end results in mind_
- _ Partner with HR and Training teams to build training programsfor front line staff/engineers and the supervisory level_
- _ Focus on helpingpeople develop their careers in order to retain people inthe account and reduce turnover_
- **Stakeholder Interaction & Management**- _Coordinate with internal and external stakeholders to ensurecompliance and quality in the delivery for accounts_
- _ Interact and engage with the client leadership to communicateand update progress against account plan, project delivery etc._
- _ Connect with senior leadership mo

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