Team Leader

hace 1 semana


Hermosillo, Sonora, México Intugo A tiempo completo

Responsibilities:

Supervise and support a team of customer service representatives to achieve performance goals and deliver outstanding service.

Provide guidance, coaching, and feedback to team members to enhance their skills and improve customer interactions.

Monitor team performance and identify areas for improvement, implementing strategies to increase efficiency and productivity.

Handle escalated customer issues and complaints, resolving them promptly and ensuring customer satisfaction.

Collaborate with other departments to address customer concerns and provide seamless service experiences.

Develop and maintain customer service procedures, policies, and standards to ensure consistent service quality.

Conduct regular team meetings to communicate updates, share best practices, and reinforce performance expectations.

Prepare and analyze performance reports, identifying trends, and implementing measures to optimize team performance.

Foster a positive work environment, promoting teamwork, motivation, and professional development within the team.

Stay updated on industry trends and customer service best practices, implementing relevant strategies as appropriate.

Requirements:

Proven experience in a customer service leadership role.

Excellent communication and interpersonal skills.

Strong problem-solving abilities with a customer-focused mindset.

Ability to handle and resolve customer complaints effectively.

Proficiency in customer service software and CRM systems.

Outstanding organizational and multitasking skills.

Ability to motivate and inspire team members to achieve targets.

Flexible and adaptable to changing business needs.

Knowledge of customer service metrics and reporting.

Bachelor's degree in a relevant field (preferred).

Tipo de puesto:
Tiempo completo

Salario:
A partir de $18,360.00 al mes

Prestaciones:

  • Vales de despensa

Tipos de compensaciones:

  • Bono de productividad

Lugar de trabajo:
Empleo presencial
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