Sr. Voice/telephony Engineer
hace 4 meses
Tláhuac, Ciudad de México
Celanese International Corporation
A tiempo completo
Overview:
Responsibilities:
Responsibilities:
- Lead the design, standardization, implementation, and management of global voice/telephony infrastructure.
- Liaison with operations team on voice service operations: monitoring/events, incidents, problems, and escalations.
- Define full lifecycle service management (roadmap, transition, operation, continuous improvement) for all voice/telephony hardware.
- Implement, coordinate and support telephony changes.
- Isolate, diagnose and resolve voice/telephony problems individually and through coordination with others.
- Maintain system access and security in order to safeguard company data.
- Work with various telephony providers on service deliveries, billing, maintenance, support and configuration changes for legacy PBX infrastructure, POTS lines, PRI lines, etc.
- Plan and perform Teams telephony migrations from legacy telephony setup
- Project contributor to other IT projects where and voice communication changes may be needed
- Assist with design of disaster recovery and business continuity plans
Qualifications:
Qualifications:
- Demonstrated experience, including but not limited to:
- PBX telephone systems
- Cisco Unified Communications Manager and Voice over IP systems
- Teams telephony
- Teams based contact center solutions
- Teams admin center
- Cisco call center solutions
- Cisco Finesse
- Network protocols and standards, including TCP/IP, DHCP, DNS, and VLANs
- Fundamentals of TCP/IP routing and WAN designs
- Industry certifications such as CCNP Collaboration, or equivalent
- Industry certifications such as Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate, or equivalent
- Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex telephony issues
- Experience coordinating and working with teams of multiple disciplines globally
- Proven success of collaborating with nonIT stakeholders
- Practical experience in IT infrastructure design, implementation and support
- Ability to document precisely and at right level of detail
- Ability to define and follow processes
- Ability to translate business requirements into IT solutions and associated cost
- Understanding of financial impact of decisions
- Ability to clearly define problem statements and determine solutions
- Must have strong planning skills
- Excellent communication and interpersonal skills with the ability to collaborate effectively with crossfunctional teams
Required Years of Experience:
- ~ 5 years of designing, deploying, and supporting voice/telephony systems and networks
Required Education:
- University or similar degree
