App Support
hace 1 semana
Equifax es donde puedes impulsar tus posibilidades. Si desea alcanzar su verdadero potencial, trazar nuevos caminos, desarrollar nuevas habilidades, colaborar con mentes brillantes y tener un impacto significativo, queremos saber de usted.
_App Support tiene contacto con los clientes para brindar soluciones de primer nível. _
¿Cuáles son las funciones?:
- Analizar, documentar, gestionar los requerimientos de los clientes.
- Administración, configuración, diagnóstico y actualización de los incidentes anteriores y registro de nuevos, con el mejor servicio posible y en cumplimientos de SLA.
- Mantener la comunicación profesional y eficiente con los clientes y usuario finales sobre el estatus de los incidentes, así como la gestión interna para brindar solución y apoyo (soporte de primer nível).
- Participar en las pruebas de liberación a producción.
- Mantener actualizada la base de conocimiento, participar en los esfuerzos de mejora y apoyarlos.
- Llevar a cabo actividades de validación, pruebas, definición, implementación, recomendaciones de base de datos, consultas por mantenimiento, Servidores Linux, consolas, lectura de log, Application Service, base de datos SQL, Oracle, redes y servidores.
¿Cuáles son los requisitos?:
- Estudios Universitarios Completos, preferiblemente en carreras de Sistemas, IT o afines
- Conocimiento Técnico de Infraestructura, Servidores, Administración de Base de Datos, Programación de Procesos de Carga Estrategias de cobranza efectiva.
- Experiência de 1.5 años en Tecnología o trabajando con proyectos de software.
- Enfoque en el Cliente
- Disponibilidad para realizar guardias
¿Qué podría diferenciarte?:
-
I nglés intermedio (capacidad para mantener conversaciones)
- Conocimiento Plataforma CyberFinancial.
- Organizado, responsable y con capacidad de realizar varias tareas al mismo tiempo.
Ofrecemos paquetes integrales de compensación, seguro médico, oportunidades de crecimiento y entrenamientos a través de nuestra plataforma de aprendizaje en línea con trayectorias profesionales guiadas.
Si esto suena como un lugar donde deseas trabajar, no te demores y presenta tu solicitud hoy, Te estamos buscando
**Todos los solicitantes calificados seran considerados para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o condición de veterano protegido.
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