App Support

hace 1 semana


Delegación Cuajimalpa de Morelos, Ciudad de México Equifax A tiempo completo

Equifax es donde puedes impulsar tus posibilidades. Si desea alcanzar su verdadero potencial, trazar nuevos caminos, desarrollar nuevas habilidades, colaborar con mentes brillantes y tener un impacto significativo, queremos saber de usted.

_App Support tiene contacto con los clientes para brindar soluciones de primer nível. _



¿Cuáles son las funciones?
:

  • Analizar, documentar, gestionar los requerimientos de los clientes.
  • Administración, configuración, diagnóstico y actualización de los incidentes anteriores y registro de nuevos, con el mejor servicio posible y en cumplimientos de SLA.
  • Mantener la comunicación profesional y eficiente con los clientes y usuario finales sobre el estatus de los incidentes, así como la gestión interna para brindar solución y apoyo (soporte de primer nível).
  • Participar en las pruebas de liberación a producción.
  • Mantener actualizada la base de conocimiento, participar en los esfuerzos de mejora y apoyarlos.
  • Llevar a cabo actividades de validación, pruebas, definición, implementación, recomendaciones de base de datos, consultas por mantenimiento, Servidores Linux, consolas, lectura de log, Application Service, base de datos SQL, Oracle, redes y servidores.



¿Cuáles son los requisitos?
:

  • Estudios Universitarios Completos, preferiblemente en carreras de Sistemas, IT o afines
  • Conocimiento Técnico de Infraestructura, Servidores, Administración de Base de Datos, Programación de Procesos de Carga Estrategias de cobranza efectiva.
  • Experiência de 1.5 años en Tecnología o trabajando con proyectos de software.
  • Enfoque en el Cliente
  • Disponibilidad para realizar guardias



¿Qué podría diferenciarte?
:

-
I nglés intermedio (capacidad para mantener conversaciones)

  • Conocimiento Plataforma CyberFinancial.
  • Organizado, responsable y con capacidad de realizar varias tareas al mismo tiempo.

Ofrecemos paquetes integrales de compensación, seguro médico, oportunidades de crecimiento y entrenamientos a través de nuestra plataforma de aprendizaje en línea con trayectorias profesionales guiadas.

Si esto suena como un lugar donde deseas trabajar, no te demores y presenta tu solicitud hoy, Te estamos buscando
**Todos los solicitantes calificados seran considerados para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o condición de veterano protegido.

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