Customer Success Consultant

hace 6 días


Ciudad de México, Ciudad de México Outreach A tiempo completo

About the Team


The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health.

Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth.


The Role


The primary purpose of the Customer Success Consultant is to provide proactive outbound engagements to our customers to help drive product adoption and success.

This role conducts one to many sessions (webinars, user groups, etc) for customer populations such as the platform strategy owners, system administrators, or sales leaders.

This role also provides guidance, communication strategies, and playbooks for our customers as they continue to use Outreach. This role communicates with both internal and external resources.

Location:
This role is hybrid in Mexico City.

Your Daily Adventures Will Include:

  • Deliver one to many workshops, webinars, or user groups to encourage customer adoption and usage of the Outreach platform
  • Develop and track effectiveness success of one to many engagements to inform future customer success strategy
  • Proactively monitor customer health to identify customers who may be at risk for churn or contraction
  • Partner with AEs, Renewals desk, and Customer Development Strategists to mitigate risk of customer churn or contraction
  • Partner with Technical Support when necessary to ensure customer questions and needs are met
  • Promote and drive customers to selfservice options
  • Perform other duties as assigned

Our Vision Of You:

  • Bachelor's degree in a related field, or the equivalent in work experience
  • At least 3 years of professional experience in a customerfacing role
  • At least 3 years of experience in a customer success role
  • Demonstrated knowledge and understanding of customer health, value, and retention metrics
  • Strong problem solving skills
  • Effective communication skills, both written and verbal, with the ability to tailor messaging for the audience
  • Effective and strong presentation skills, especially in a one to many forum, both virtual and in person
  • Strong expectation management skills
  • Previous experience working in a SaaS environment, preferred
  • Previous experience in a sales development role, preferred
LI-JP1
- #LI-SC1

  • Ciudad de México, Ciudad de México Outreach A tiempo completo

    Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to...


  • Ciudad de México, Ciudad de México NielsenIQ A tiempo completo

    Company DescriptionNielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and...


  • Ciudad de México, Ciudad de México Outreach A tiempo completo

    Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to...


  • Ciudad de México, Ciudad de México RPMGlobal A tiempo completo

    Transforming the Future with the Convergence of Simulation and DataCustomer Success Manager (Data Analytics) in CDMXDo you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open,...


  • Ciudad de México, Ciudad de México Cerby Inc. A tiempo completo

    At Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications.We are looking for a Customer Success Manager who can become a partner,...


  • Ciudad de México, Ciudad de México Rarible, Inc. A tiempo completo

    Interested in building Web 3 with us? The next few years in crypto, NFTs, and Web3 belong to builders and believers — not short-term speculators. At Rarible, we believe that Web 3 will spread only when teams create excellent infrastructure, fill gaps, and provide solutions that benefit communities and create a better internet for everyone. If this...

  • Xm Success Consultant

    hace 7 días


    Ciudad de México, Ciudad de México Qualtrics A tiempo completo

    The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can't imagine living without.Joining Qualtrics means becoming part of a team bold enough to chase...


  • Ciudad de México, Ciudad de México Gigamon A tiempo completo

    Gigamon's Customer Success Team is responsible for ensuring we provide the highest quality customer experience wherever and whenever our customers need us. The Customer Success Associate is a part of that team and is a key player in helping our customers achieve their objectives.You will walk the path with our customers on their journey to learn, adopt, and...


  • Ciudad de México, Ciudad de México Clara A tiempo completo

    We are looking for a Customer Success Manager who will: Develop a sustainable relationship with companies Positions Clara as the most important spend management company Responsible for managing and prospecting new companies Development of sell-in, sell-out, and portfolio analysis Developing & executing sales, and marketing plans with partners to drive...


  • Ciudad de México, Ciudad de México TuoTempo A tiempo completo

    Company DescriptionTuotempo is the leading CRM for the Healthcare sector. It is part of the international DocPlanner Group which is the fastest growing healthtech SaaS unicorn in Europe and Latin America specialized in digitizing healthcare providers and redesigning the patient experience.Our groundbreaking technology is the preferred choice of the biggest...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Customer Advocate, Customer Success Are you excited about the opportunity to bring your skills to a top-tier company known for its exceptional content and innovative technology? If so, we want you on our team! Join our team as a Customer Advocate, Customer Success (CACS) where you'll play a key role in enhancing customer experience, support, and...


  • Ciudad de México, Ciudad de México Extendeal A tiempo completo

    Acerca del puesto Customer Success Specialist - CDMXExtendeal es la plataforma de compra inteligente para farmacias que está transformando la industria farmacéutica. Nuestra tecnología permite, a dueños y responsables de farmacias, conseguir los mejores precios y hacer sus operaciones diarias de forma eficiente.Con impacto real en Latinoamérica, estamos...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    The Opportunity: Customer Success ManagerWe have a vision to be a true integrator of container logistics connecting and simplifying our customers' supply chain. At Maersk, we're not afraid to drive change or reinvent ourselves. The Global Service Center (GSC) in Asia has partnered with Americas region to create a new GSC hub in the Americas based in Mexico...


  • Ciudad de México, Ciudad de México Remote A tiempo completo

    About Remote:All of our positions are fully remote. You do not have to relocate to join usThis is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, joining our Customer Experience team.The Customer Success Manager acts as the customer's trusted advisor and advocate. The key to success...


  • Ciudad de México, Ciudad de México Driv A tiempo completo

    Drivin es un TMS SaaS que satisface necesidades logísticas de grandes, medianas y pequeñas empresas con operaciones intensivas de transporte. Ayudamos a nuestros clientes a rentabilizar y hacer más eficientes sus operaciones, mejorando su competitividad, nível de servicio y la experiência de sus clientes finales. Somos una solución flexible y...


  • Ciudad de México, Ciudad de México Emplifi A tiempo completo

    Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digitalAbout the Customer Success TeamThe Customer Success team is responsible for building and maintaining meaningful partnerships with Emplifi customers that allow them to maintain a deep understanding of their objectives and deliver...


  • Ciudad de México, Ciudad de México CARTO A tiempo completo

    Everything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the "where" and the "why" of their business. CARTO is the leading cloud-native location intelligence platform, trusted by data scientists, data analysts and developers from companies such as Ford, KFC, Verixon, Vodafone,Decathlon, and Coca-Cola to...


  • Ciudad de México, Ciudad de México CARTO A tiempo completo

    Everything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the "where" and the "why" of their business. CARTO is the leading cloud-native location intelligence platform, trusted by data scientists, data analysts and developers from companies such as Ford, KFC, Verixon, Vodafone,Decathlon, and Coca-Cola to...


  • Ciudad de México, Ciudad de México Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...


  • Ciudad de México, Ciudad de México JW Player A tiempo completo

    About JWP:JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video...