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IT Service Desk L1 Bilingüe
hace 3 meses
Capital Empresarial Horizonte Empresa Mexicana especialistaen Recursos Humanos y Tecnologías de laInformación Solicita:
IT Service Desk L1
Paralaborar en Querétaro
Perfil
Escolaridad: Ingeniería en Sistemas, Informática o afín.
Experiencia: Mínima de 2 años
Inglés: Inglés conversacional fluido indispensable
Lugar a laborar: Querétaro en sitio (24/7 turno de 9 horas (1 de comida) 6 díasde trabajo a la semana)
· Experiencia con ServiceNow o sistemas ITSM y deemisión de tickets similares
· Experiencia trabajando en llamadas, mesa deservicio y soporte de escritorio
· Experiencia con la instalación y configuraciónde software operativo Windows
· Amplio conocimiento técnico de plataformas,sistemas y aplicaciones EUC
· Brindar soporte técnico de primer nivel a losclientes de Estados Unidos a través de varios canales (teléfono, correoelectrónico, chat) y garantice respuestas rápidas, corteses y profesionales asus consultas
· Diagnosticar y solucionar problemas técnicos,siguiendo procedimientos documentados
· Mantener registros precisos y detallados de lasinteracciones, problemas y soluciones de los clientes en el sistema de emisiónde tickets de la empresa
· Escalar problemas complejos o no resueltos alnivel apropiado de soporte de acuerdo con las rutas de escalamientoestablecidas
· Mantenerse actualizado sobre los productos,servicios y tecnologías de la organización para brindar información precisa yrelevante a los clientes
· Comunicar de forma clara y eficaz informacióntécnica a clientes no técnicos, tanto de forma escrita como hablada
· Disponibilidad de laborar en horario rotativo(ventana de servicio 24/7), turno de 9 horas (1 de comida), 6 días de trabajo ala semana
· Indispensable el manejo de inglés avanzado (elsoporte que se brinda es directo a personal de EUA)
Ofrecemos
Sueldo de hasta $35,000 pesos brutos mensuales de acuerdo con experiencia(negociables)
Esquema 100% nomina + Prestaciones de Ley (12 días de vacaciones iniciales + 2por cada año) y Superiores (SGMM Familiar + Seguro de Vida 1 millón + Vales dedespensa mensuales + 30 días de aguinaldo).
Interesados mandar su CV en inglés al correo o comunicarse con la Lic.Claudia Medina al o al Whatsapp
