Technical Presales Manager page is loaded Technical Presales Manager Apply locations Tlaquepaque, Jalisco, Mexico time type Full time posted on Posted 3 Days Ago job requisition id Technical Presales ManagerDescription - Today HP is a $50+ billion fortune 50 company with just under 50,000 employees worldwide across 190 countries.

HP is about innovation, it's who we are and what we have been doing since 1939, we keep reinventing ourselves.

Together we challenge convention, pushing each other to surprise the world.
We are currently searching for dedicated candidates to join our dynamic team as Inside Presales TC Manager .

In this role, you will play a pivotal role as a leader within the Inside Presales Technical Consultants (TC) team of trusted advisor s to our customers , partners and sales professionals.

This role, situated within the Global Services & Solutions organization, is ideal for experienced professionals with technical background , providing an exciting opportunity to manage a team of talented consultants.

About the Role:

As a n Inside Presales TC Manager, you will manage and guide the Inside Presales Technical Consultants in providing technical support for the HP Commercial portfolio of Personal Systems products and solutions in addition to the Personal Systems Practice Leadership for the WW Inside TCs .

Your leadership will contribute to fostering a diverse and collaborative work environment across multiple languages worldwide.
Mission of the

Presales Technical Consultant Manager:

Your mission is to drive the success of your team in supporting sales opportunities by providing them with strategic and technical guidance.

Manage and support the development of your team of trusted advisors on Personal Systems products solutions and services, ensuring the team delivers an excellent total customer experience ( TCE) and drives business outcomes .

Collaborate with various technical resources, including the Presales organization and Worldwide Divisional resources.

Career Path:

The Presales Technical Consultant Manager role serves as a leadership position within the Presales TC community, providing opportunities for further advancement within the Country, Market or WW Presales Organizations.

Other moves to different leadership roles within the company are also possible such as in the Sales or Product Management areas.

Responsibilities:
Lead and mentor a team of Inside Presales TC
Ensure a n appropriate level of technical and professional competence within the team.
G uide the team in providing technical recommendations, direction, and guidance on Personal Systems offerings.
P ractice L ead on Personal Systems solutions for the WW Inside Presales organization across teams.
Assist in the recruiting, training and development of team members.
Ensure the delivery of team services in accordance with the SLA.

Ensure the relevant quality KPIs are in place and that regular internal reports are generated for measurement and management of the team.

Ensure that the team's concerns are actively listened to and addressed appropriately.
Accurate tracking of requests in our CRM tool .
Manage technical escalations and provide proactive updates to stakeholders.
Assess and manage team member performance to ensure individual and group excellence.
Provide guidance on process improvements.

Understand business, financial and legal concepts of the overall HP/BU strategic direction and portfolio and guide the team accordingly.

Knowledge/Skills Required:
Deep experience with current knowledge of printing technologies, printing solutions, hardware, operating systems, software, and networking technologies.
Inter-personal skills with an interest in people development and coaching
Advanced proficiency in spoken and written languages relevant to the team and English.
Bachelor's degree or equivalent experience, preferably in a technical/engineering field .
Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
Inter-personal skills with an interest in people development and coaching
Self-motivated with the ability to operate with minimal tactical direction.
Demonstrated motivation to seek knowledge and continuous learning.
Lead and manage an international and diverse team, cultivating an inclusive environment to drive innovation and success.
Typically, 5 -7 years of relevant work experience.
Preferably has had first team leadership experience .
Job -ServicesSchedule -Full timeShift -No shift premium (Mexico)Travel -25%Relocation -No Equal Opportunity Employer (EEO) - HP, Inc.

provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested.

This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you'd like more information about HP'sEEO Policy or your EEO rights as an applicant under the law, please click here:Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

You're driven to make positive changes. We're driven to find people like you. We have a lot in common.
At HP, diversity and inclusion are business imperatives.
We are driven to be the career destination for all top talent.
Join us in reinventing the standard for diversity and inclusion where talent is our criteria.
Having trouble with this page or with applying to a role?
Click here to submit a request for support.
#J-18808-Ljbffr

---