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The Service Network Supervisor is primarily focused on establishing and expanding a network of service partners to support the business plan in a specific region of India. This role collaborates closely with service centers to ensure timely delivery and enhance customer satisfaction. Building a service network that aligns with client priorities is crucial.
- Determine the required Service Network Partners in the region to support both existing and new programs.
- Review the current suite of Service Partners, identify key partners for retention and growth, and foster broader partnerships with them.
- Manage the onboarding and offboarding of Service Network Partners, establish and monitor service levels, and track performance indicators.
- Ensure comprehensive customer satisfaction by handling complaints, settlements, repairs, replacements, and claims according to Assurant program guidelines.
- Address customer escalations efficiently to achieve quick resolutions that benefit both the customer and the organization.
- Collaborate with internal teams to document and fulfill system requirements for service partners within specified timelines.
- Coordinate with Legal, Risk, and Compliance departments to uphold due diligence processes consistently.
