Workflows Analyst

hace 2 semanas


Monterrey, Nuevo León, México CEMEX A tiempo completo

Main Responsibilities:

  • Design, build and test digital workflows to digitize and automate GES service delivery using ServiceNow automation platform
  • Provide technical support on operating services
  • Support the digitization process by defining user stories, generating technical documentation, and providing testing support and follow up of service configuration
  • Ensure development standards and guidelines are followed
  • Have a deep understanding in ServiceNow's functionalities and modules and keep up to date in new released functionalities

Position Challenges:

  • Learning and understanding of digitization requirements
  • Act as a gap bridge between business stakeholders and technology to effectively communicate and understand needs that translate into automated workflow solutions
  • Coordinate people of diverse functional disciplines, conduct process discussions, and generate consensus agreements
  • Instill a continuous improvement mindset
  • Challenge existing processes to drive optimization and standardization

Qualifications:

  • English language proficiency
  • Academic Background: Systems Engineering Bachelor's Degree or related
  • Areas of expertise
  • 1+ years of experience working with multidisciplinary teams
  • 1+ years of experience in software programming related positions.
  • Experience developing web based solutions using JavaScript, SQL,.NET, CSS
  • Experience configuring in ServiceNow instances desired
  • Any ServiceNow certification(s) desired
  • Soft Skills
  • Ability to effectively assess customer needs while consulting and building solutions
  • Timemanagement
  • Problem solving
  • Highly motivated and resultdriven
  • Teamwork oriented

Internal/External Relations:

INTERNAL

  • GES Area Managers
  • Procurement Area Managers
  • GES Business Excellence Team
  • ServiceNow Product Owners
  • Business SMEs
  • P&IT technical teams

EXTERNAL

  • ServiceNow Partners and Consultants

CEMEX Diversity and Inclusion Statement:

At CEMEX, we recognize the diversity of the world in which we live and in which we do business.

We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity, and nationality.

We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.


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