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Process Associate

hace 3 meses

Juarez El Colorado, México Genpact A tiempo completo

Job Description - Process Associate - Customer Care (BFS

Process Associate - Customer Care - BFS035448

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of[Process Associate], [Customer Service]

Responsibilities
  • Responsible for making calls to different service providers in the United States, to process payments on behalf of customers.
· Must be able to fluently carry a conversation in English, answer questions, and document the results of each call. · Outbound calls regarding collections and payment process. · Follow up on incidents from the time it is reported until successful closure document ticket status and follow up. · Register all cases, inquiries, and calls in the tracking tool. Qualifications we seek in you Minimum Qualifications / Skills
  • Previous experience in Customer Service. / Advanced English
· Proficient English to communicate on emails and calls. · Schedule availability. · Be a team player with problem-solving attitude

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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