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H&B Planning, Reporting and Insights Lead
hace 1 semana
H&B Planning, Reporting and Insights Lead Willis Towers Watson San Felipe, Philippines Posted 2 days ago Permanent Competitive
H&B Planning, Reporting and Insights Lead
Job Description
This is a new role to help lead a new function for Health and Benefits: H&B Planning, Reporting and Insights (PRI). This new team is intended to centralize activity related to capacity planning and performance metrics definition, collation and reporting. Its primary focus is the H&B GSD teams. The team is comprised of colleagues across GSD locations, and who are organized into regional groups based on the H&B teams they support (e.g. North America, LATAM, Rest of World.
Leadership Responsibilities
- Strategic Planning: Lead the strategic planning process for the H&B PRI team, working with the H&B Operations and GSD leadership communities.
- Team Leadership & Development: Lead, people-manage, and develop the H&B Planning, Reporting and Insights team, and promote a culture of collaboration, productivity and delivery within the team.
- Stakeholder Management: Liaise between the H&B PRI team and key senior stakeholder groups to help align objectives and manage expectations. Stakeholder groups include the H&B Regional Operations Leaders, H&B GSD teams, GSD Leaders, WMO PRI team, Technology, Data Managers and other stakeholders.
- Policy & Procedure Ownership: Develop, own and maintain the approach, policies and procedures for planning, performance measurement and reporting across H&B GSD teams, ensuring accuracy and alignment with business objectives. This includes partnering with Operations / Business to design and develop metrics and metrics reporting.
- Continuous Improvement: Constructively challenge the organization to constantly improve capability and performance and steer toward more real-time reporting.
- Validate Technical specifications based on functional requirements (Metrics and Metrics Reporting).
- Ensure processes are setup to support debugging of solutions/ applications in test and production environments.
- Propose tools to improve the reporting process and stakeholder experience.
- Setup robust processes to maintain and repair existing 'Management Reporting/ Analytics' applications
- Work closely with Risk & Compliance Teams to ensure appropriate controls on data and solutions/ applications.
- Ensure consistent Data methodology, tools, and thinking are embedded in operations.
- Drive CoP which includes publishing learnings from various initiatives to enrich intellectual capital in the organization.
The following are the detailed responsibilities of the team that this role will lead.
- Support Managers and Team Leaders in implementing Planning and Reporting within their teams (i.e. team-level planning and reporting).
- Maintain regular performance reporting & dashboards across all core delivery processes, ensuring accuracy, relevance and accessibility.
- Collaborate with cross-functional teams (e.g. with Technology or WMO PRI) on projects requiring data analysis or reporting skills (e.g. new dashboard development or new workflow deployment)
- Produce ad-hoc reports & insights in response to specific queries or emerging trends.
- Support Operations Leaders in resource allocation, workload management, and strategic decision-making.
- Support Continuous Improvement by helping to identify problem areas, trends and opportunities for improvement.
- Continuously improve reporting and analytics processes to enhance efficiency and effectiveness of reporting.
- Work with large (Operations/ Business) data sets and derive meaningful insights (using analytics) from the data, (includes combining and summarizing data from multiple data sources to generate meaningful analysis)
- Build reproducible pipelines to collect messy data from disparate source systems.
- Distil complex analyses into simple, compelling visualizations and dashboards.
The Requirements:
- Manage a team of Data/ Analytics/ Reporting resources who work on SQL, Python, SSIS, MS Excel and Power-BI.
- Experience defining & implementing business-centered performance metrics across a diverse range of processes
- Good communication and presentation skills; in particular the ability to translate between business requirements & data analytic solutions, and vice versa.
- Operations forecasting, capacity modelling & planning skills.
- Understanding of developing stored procedures, functions, views and T-SQL programs. Developed and maintained ETL (Data Extraction, Transformation and Loading) mappings using SSIS, to extract the data from multiple source systems.
- Strong analytical, data visualization, report and presentation design skills to derive meaningful insights from the data.
- Working knowledge of application QA & Testing procedures.
- Good documentation of End User Developed Applications.
- Good stakeholder management skills.
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