Salesforce Service Cloud Architect

hace 3 semanas

Mérida, Yucatán, México The Ksquare Group A tiempo completo
Mérida, Yucatán, MX
Full-time
Remote


The Ksquare Group was established in 2014 in Dallas TX, we are an international company with presence in different countries such as Mexico, the USA, India, and Dominican Republic currently being more than 250 Ksquarians and growing.

We offer technological solutions through multidisciplinary Pods specifically designed to meet our customer's needs.

Depending on the skills required by every project, the best professionals are selected to bring all their talent together into achieving mutual goals.


We authentically care about the comfort, wellbeing, and career growth of all our employees making sure integrity, innovation, leadership, accountability, and collaboration continuously stand by one and each one of us.

We believe and trust all our outstanding professionals and realize how special they are but what makes us even special is the family we have become trough out the years.

About the role


The Salesforce Service Cloud Architect will be responsible for working with the functional consultants, customer business leaders and technical teams to translate business requirements into functional user stories, design best practice solutions and implementing them using Salesforce Service Cloud along with the suite of Salesforce products including Service Voice & Digital Engagement addon.


Responsibilities:

  • In this customerfacing leadership role you will be holding discovery sessions and will be acting as the liaison between us and our clients, utilizing your expertise surrounding Service Cloud implementations.
  • You will lead clients through the building, testing and deployment of the solutions on the Salesforce platform, providing support from endtoend of the Service Cloud implementations.
  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
  • Understanding of Contact Center routing strategies in Salesforce and Amazon Connect
  • Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases.
  • Experience with setting up

Digital Engagement Channels:
Web Chat, SMS, WhatsApp, Facebook Messenger, or Social (Twitter & Facebook).

  • Experience with setting up
Omni-Channel Configuration.

  • Experience with setting up
Einstein Chatbots.

  • Conduct architecture reviews to ensure Salesforce best practices.
  • Provide technical guidance and mentoring to Salesforce team.
  • Participate in the Salesforce release management process, including testing and deployment.
  • Stay uptodate on the latest Salesforce technologies and best practices and make recommendations for their use

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • 3+ years implementing Service Cloud and Digital Engagement.
  • 1 year implementing Service Voice.
  • Salesforce certifications (Certified Service Consultant required).
  • Proven experience in designing and implementing scalable, maintainable, and extensible Salesforce solutions.
  • Experience in leading technical teams and collaborating with project stakeholders
  • Excellent communication and interpersonal skills.
  • Strong problemsolving and analytical skills.
  • Ability to work in a fastpaced, dynamic environment and manage multiple priorities.
Compensation and Benefits

  • Competitive monthly gross salary (Payroll)
  • Superior law benefits
  • Remote work


The Ksquare Group does not and shall not discriminate based on race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of its activities or operations.

These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

As an equal opportunity employer.

We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of the conditions previously mentioned.

Why will you love working with us?

We thrive to reach out to tomorrow.
We are a world class team who work together across cultures and disciplines.
Transparency and challenging projects that will let you grow and learn.
We offer to you trust, sensibility and welfare, because you are important to us.

  • Salesforce Consultant

    hace 3 semanas

    Mérida, Yucatán, México The Ksquare Group A tiempo completo

    Mérida, Yucatán, MXFull-timeRemoteAbout UsThe Ksquare Group was established in 2014 in Dallas TX, we are an international company with presence in different countries such as Mexico, the USA, India, and Dominican Republic currently being more than 250 Ksquarians and growing. We offer technological solutions through multidisciplinary Pods specifically...

  • Salesforce Marketing Consultant Senior

    hace 3 semanas

    Mérida, Yucatán, México The Ksquare Group A tiempo completo

    Mérida, Yucatán, MXFull-timeRemoteAbout UsThe Ksquare Group was established in 2014 in Dallas TX, we are an international company with presence in different countries such as Mexico, the USA, India, and Dominican Republic currently being more than 250 Ksquarians and growing. We offer technological solutions through multidisciplinary Pods specifically...

  • Aws Architect

    hace 3 semanas

    Mérida, Yucatán, México The Ksquare Group A tiempo completo

    Mérida, Yucatán, MXFull-timeAbout UsThe Ksquare Group was established in 2014 in Dallas TX, we are an international company with a presence in different countries such as Mexico, the USA, India, and Dominican Republic currently being more than 250 Ksquarians and growing. We offer technological solutions through multidisciplinary Pods specifically designed...

  • Technical Architect

    hace 3 semanas

    Mérida, Yucatán, México The Ksquare Group A tiempo completo

    Mérida, Yucatán, MXFull-timeRemoteAbout UsThe Ksquare Group was established in 2014 in Dallas TX, we are an international company with presence in different countries such as Mexico, the USA, India, and Dominican Republic currently being more than 250 Ksquarians and growing. We offer technological solutions through multidisciplinary Pods specifically...

  • Salesforce Solution Architect

    hace 3 semanas

    Mérida, Yucatán, México The Ksquare Group A tiempo completo

    Mérida, Yucatán, MXFull-timePENDINGWhy will you love working with us?We thrive to reach out to tomorrow.We are a world class team who work together across cultures and disciplines.Transparency and challenging projects that will let you grow and learn.We offer to you trust, sensibility and welfare, because you are important to us.

  • Sr Specialist It Solution Architect

    hace 2 semanas

    Mérida, Yucatán, México Nestle Operational Services Worldwide Sa A tiempo completo

    SR IT Solution ArchitectThe Sr Specialist IT Solution Architect will be responsible for coding and lead coding of identified business processes to be automated, primarily on Blueprism, Automation Anywhere, and Power Automate platforms, but potentially be called to understand existing automation code in.Net, Python and UiPath and facilitate the conversion of...

  • Arquitecto Software Bilingue Mérida

    hace 3 semanas

    Mérida, Yucatán, México Reclutamiento IT A tiempo completo

    Vacante para la empresa Reclutamiento IT en Mérida, Yucatán:Somos una empresa con más de 100 años en el mercado, nos distingue la calidad en el servicio, altos estándares de calidad y un excelente ambiente de trabajo, te invitamos a integrarte como Arquitecto de software e infraestructura corporativo para administración de los activos tecnológicos del...

  • Junior Tech Lead Software Bilingue Merida

    hace 3 semanas

    Mérida, Yucatán, México Training Talent A tiempo completo

    Vacante para la empresa Training Talent en Mérida, Yucatán:Somos una empresa con más de 100 años en el mercado, nos distingue la calidad en el servicio, altos estándares de calidad y un excelente ambiente de trabajo, te invitamos a integrarte como Arquitecto de software e infraestructura corporativo para administración de los activos tecnológicos del...

  • Senior Backend Engineer

    hace 3 semanas

    Mérida, Yucatán, México Orion Innovation A tiempo completo

    We are looking for a talented and creative individual who is passionate about architecting, integratingand deploying scalable cloud software services. This is a unique opportunity to play a key role in helpingto build our cloud solution platform What You'll Be Doing: Architect, scale and migrate databases, data warehouse, and data lakesEvaluate the...

  • Kwan Front End Developer

    hace 2 semanas

    Mérida, Yucatán, México Kwan Technology Inc A tiempo completo

    You will collaborate with and across agile teams in Kwan technology to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies. Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and...

  • Adobe Journey Optimizer Platform Engineer

    hace 3 semanas

    Mérida, Yucatán, México Kwan Technology Inc A tiempo completo

    Responsibilities: Lead discovery efforts to gather necessary information from clients and internal team members to appropriately understand business needs and solution requirements for digital marketing efforts Develop deep knowledge of each client's business and available data to ensure platform solutioning is on par with client's marketing objectives...

  • Business Analyst

    hace 3 semanas

    Mérida, Yucatán, México Verato A tiempo completo

    Location: Merida, Mexico - This position reports to our HQ in Mexico. Must speak proficient English.About VeratoVerato, the identity experts for healthcare, is a high growth healthcare technology company that enables better care everywhere by providing the single source of truth for identity to organizations across the care continuum. Over 70 of the most...

  • Sales Representative

    hace 3 semanas

    Mérida, Yucatán, México Producciones Digitales Yoco SCP A tiempo completo

    We are hiring a Sales Representative for our team of high performance web and app developers. Yoco is a women-led tech company based in Merida, Yucatan, with 20+ years of history in the mexican IT scene and hundreds of projects successfully delivered.This is a key position in our team, as we look for a digital-driven professional to help our customers...

  • Associate Support Analyst

    hace 3 semanas

    Mérida, Yucatán, México Verato Inc. A tiempo completo

    This position will be based out of our Merida, Mexico office.About VeratoVerato, the identity experts for healthcare, is a high growth healthcare technology company that enables better care everywhere by providing the single source of truth for identity to organizations across the care continuum. Over 70 of the most respected brands in healthcare rely on...

  • Sr Data Engineer

    hace 3 semanas

    Mérida, Yucatán, México Verato A tiempo completo

    This position is based in Mérida, Yucatán, México. If you do not live in/around Merida, and are still interested in this position, relocation will be required within 60 days of accepting this position. Verato will provide a relocation bonus of $42,500 MNX pesos to help with your move. About Verato. Verato, the identity experts for healthcare, is a high...

  • Customer Support

    hace 3 semanas

    Mérida, Yucatán, México Valuable Recruitment A tiempo completo

    About us:Ronin The Masterless Samurai Agency, is not just a service provider but a guardian of entrepreneurial success.We empower businesses to dominate the digital landscape, ensuring every step in their journey is secure, profitable, and ahead of the curve.Our comprehensive suite of services, from premium agency accounts to our innovative Ronin App, is...

  • French Onboarding Advocate

    hace 2 semanas

    Mérida, Yucatán, México Boldr A tiempo completo

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering worldclass Client experiences while creating access to dignified, meaningful work in communities worldwide. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...

  • Worldassist Coordinator

    hace 3 semanas

    Mérida, Yucatán, México WorldStrides A tiempo completo

    WorldStridesis the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than 550,000 students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in...

  • Fullstack Developer

    hace 3 semanas

    Mérida, Yucatán, México Orion Innovation A tiempo completo

    Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries...

  • Data Services Associate

    hace 3 semanas

    Mérida, Yucatán, México Boldr A tiempo completo

    A LITTLE BIT ABOUT Boldr: Boldr is the first global B-Corp dedicated to delivering worldclass Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...