![AXA ASSISTANCE MÉXICO S.A. DE C.V.](https://media.trabajo.org/img/noimg.jpg)
Medical National Agent
hace 2 semanas
Vacante para la empresa AXA ASSISTANCE MÉXICO S.A. DE C.V.
en Empresalía -Querétaro, Querétaro:
En
AXA Partners México.
sabemos que podemos empoderar a las personas a vivir una vida mejor y que para lograrlo requerimos del mejor talento dentro de nuestras oficinas.
¿QUIÉNES SOMOS?
Somos la entidad global de AXA dedicada a la creación conjunta y la distribución con socios de soluciones simples, innovadoras y centradas en el cliente que combinan seguros, asistencia y otros servicios de valor agregado.
¿LO QUE ESTAMOS BUSCANDO?
Personas responsables de analizar los requerimientos solicitados para proporcionar una atención oportuna y solución a los clientes en base a las condiciones estipuladas en los contratos; asegurando la calidad y excelencia del servicio a través del apego a los lineamientos establecidos.
PRINCIPALES FUNCIONES
- Ejecutar TRIAGE de urgencia/emergencia para poder coordinar los servicios "consejo médico, médico a domicilio, ambulancias"
- Atender telefónicamente a los asegurados o usuarios con la finalidad de canalizar servicios en tiempo y forma atendiendo las dudas e inquietudes generadas.
- Verificar estatus de las pólizas, cerciorándose de la vigencia, así como validando que se encuentren pagadas y que se brinden los beneficios a los clientes de acuerdo a las especificaciones establecidas en el contrato.
- Detonar la asistencia aplicable a cada caso, realizando el monitoreo de los tiempos de arribo o respuesta para los clientes buscando una mejora en la asistencia ofrecida.
- Creación y actualización de expedientes en los sistemas internos sobre el caso gestionado en cada llamada cumpliendo con la normatividad interna aplicable.
REQUISISTOS:
- Experiência en puesto similar.
- TUM, Paramédico, o licenciatura en enfermeria.
COMPETENCIAS
- Servicio al cliente.
- Trabajo en equipo
- Comunicación efectiva
- Agente de cambio
- Capacidad de Análisis
- Medicina Básica
#KnowYouCan
Somos una empresa que respeta la diversidad y promueve la inclusión. No hacemos ningún tipo de discriminación, ni solicitamos certificados médicos de VIH o no embarazo.
Nível de educación deseada:
Superior - titulado
Nível de experiência deseada:
Nível Medio
Función departamental:
Medicina / Salud
Industria:
Seguros / Aseguradora
Habilidades:
- Atención
- Médicina Básica
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