Medical National Agent

hace 2 semanas


Ciudad de México, Ciudad de México AXA ASSISTANCE MÉXICO S.A. DE C.V. A tiempo completo

Vacante para la empresa AXA ASSISTANCE MÉXICO S.A. DE C.V.

en Empresalía -Querétaro, Querétaro:

En
AXA Partners México.

sabemos que podemos empoderar a las personas a vivir una vida mejor y que para lograrlo requerimos del mejor talento dentro de nuestras oficinas.




¿QUIÉNES SOMOS?


Somos la entidad global de AXA dedicada a la creación conjunta y la distribución con socios de soluciones simples, innovadoras y centradas en el cliente que combinan seguros, asistencia y otros servicios de valor agregado.




¿LO QUE ESTAMOS BUSCANDO?


Personas responsables de analizar los requerimientos solicitados para proporcionar una atención oportuna y solución a los clientes en base a las condiciones estipuladas en los contratos; asegurando la calidad y excelencia del servicio a través del apego a los lineamientos establecidos.


PRINCIPALES FUNCIONES

  • Ejecutar TRIAGE de urgencia/emergencia para poder coordinar los servicios "consejo médico, médico a domicilio, ambulancias"
  • Atender telefónicamente a los asegurados o usuarios con la finalidad de canalizar servicios en tiempo y forma atendiendo las dudas e inquietudes generadas.
  • Verificar estatus de las pólizas, cerciorándose de la vigencia, así como validando que se encuentren pagadas y que se brinden los beneficios a los clientes de acuerdo a las especificaciones establecidas en el contrato.
  • Detonar la asistencia aplicable a cada caso, realizando el monitoreo de los tiempos de arribo o respuesta para los clientes buscando una mejora en la asistencia ofrecida.
  • Creación y actualización de expedientes en los sistemas internos sobre el caso gestionado en cada llamada cumpliendo con la normatividad interna aplicable.

REQUISISTOS:

  • Experiência en puesto similar.
  • TUM, Paramédico, o licenciatura en enfermeria.
- **DISPONIBILIDAD DE HORARIO. Rol de turnos.**
COMPETENCIAS

  • Servicio al cliente.
  • Trabajo en equipo
  • Comunicación efectiva
  • Agente de cambio
  • Capacidad de Análisis
  • Medicina Básica
Deja que tu confianza sea más fuerte que tus miedos

#KnowYouCan
Somos una empresa que respeta la diversidad y promueve la inclusión. No hacemos ningún tipo de discriminación, ni solicitamos certificados médicos de VIH o no embarazo.

Nível de educación deseada:

Superior - titulado

Nível de experiência deseada:

Nível Medio

Función departamental:

Medicina / Salud

Industria:

Seguros / Aseguradora

Habilidades:

  • Atención
  • Médicina Básica

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