Sr Customer Service Representative
hace 7 días
Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.
JOB DUTIES
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- May handle customer returns.
- May be assigned to one customer.
- Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
- Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
- May be responsible for quality and/or safety in the branch.
- Performs other duties as assigned.
- Responds to complex customer inquires regarding products, provides quotes, and handles order entry.
EDUCATION & EXPERIENCE
- Typically requires a high school diploma or GED
- Five (5) or more years of related experience or an equivalent combination.
- KNOWLEDGE, SKILLS, ABILITIES
- Excellent communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Strong product knowledge.
- Reliability, organization, and attention to detail required.
PHYSICAL DEMANDS:
LICENSES & CERTIFICATIONS:
- None required.
SUPERVISORY RESPONSIBILITY:
BUDGET RESPONSIBILITY:
- No
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on or create an account to set up email alerts as new job postings become available that meet your interest
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
#J-18808-Ljbffr-
Customer Service Representative
hace 7 días
Monterrey, Nuevo León, México Blackhawk Industrial A tiempo completoCustomer Service Representative Smile Hoy Dana Incorporated Hoy Customer Service Representative Volvo Project Monterrey, Nuevo León Dana Incorporated Hoy Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and......
-
Customer Service Representative
hace 7 días
Monterrey, Nuevo León, México Mg Head Hunting A tiempo completoCancel Inicio Trabajos para Customer Service Representative ... > 99 Hoy Bilingual Customer Service Representative Apodaca, Nuevo León Grundfos Hoy **What is the job about?** **Your main responsibilities**: - Answer customer chats from Grundfos website and Grundfos Product Center - Answer transferred calls from Grundfos local sites - Order ent... ...
-
Customer Service Representative
hace 7 días
Monterrey, Nuevo León, México Afni, Inc. A tiempo completoAfni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City. In this role, you'll be using your customer interaction skills to deliver excellent customer service.Requirements:Customer Service Qualifications: At least 12 months BPO experience handling international account. At least high...
-
Customer Service Sr. Representative
hace 7 días
Monterrey, Nuevo León, México GM Financial A tiempo completoWhy GMF?:GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...
-
Customer Service Sr. Representative
hace 6 días
Monterrey, Nuevo León, México GM Financial A tiempo completoWhy GMF?GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...
-
Customer Service Sr. Representative
hace 6 días
Monterrey, Nuevo León, México GM Financial A tiempo completoWhy GMF? GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer...
-
Customer Service Representative
hace 7 días
Monterrey, Nuevo León, México Uline A tiempo completoCustomer Service Representative*Pay from $30,900 pesos per month to $34,400 pesos per monthMonterrey Branch*Carr. Miguel Aleman KM 21 #6Prologis Park Apodaca*Apodaca, N.L. Mexico 66627Customer Service is the heartbeat of Uline As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our...
-
Customer Service Representative
hace 6 días
Monterrey, Nuevo León, México Uline A tiempo completoCustomer Service RepresentativePay from $30,900 pesos per month to $34,400 pesos per monthMonterrey BranchCarr. Miguel Aleman KM 21 #6Prologis Park ApodacaApodaca, N.L. Mexico 66627Customer Service is the heartbeat of Uline As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company...
-
Customer Service Representative
hace 7 días
Monterrey, Nuevo León, México Traffic Tech Inc. A tiempo completoWho We Are:When you join Traffic Tech, you join a team that keeps the global economy moving - literally.Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions for...
-
Customer Service Representative
hace 7 días
Monterrey, Nuevo León, México Charger Logistics Inc A tiempo completoJob Title: Customer Service Representative Location: Monterrey, Mexico Category: Customer Service Experience: Entry-LevelJob Description:Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads,...
-
Customer Service Representative
hace 7 días
Monterrey, Nuevo León, México Alliance Virtual Offices A tiempo completoCustomer Service RepresentativeWorking at Alliance is the perfect opportunity to grow, learn and be a part of something bigger than the sum of its parts. Our Client Services team is made up of lawyers, engineers, business administrators, and many more career backgrounds. With everyone's unique knowledge, experience and background we enrich each other's...
-
Customer Service Representative
hace 7 días
Monterrey, Nuevo León, México Alliance Virtual Offices A tiempo completoCustomer Service RepresentativeWorking at Alliance is the perfect opportunity to grow, learn and be a part of something bigger than the sum of its parts. Our Client Services team is made up of lawyers, engineers, business administrators, and many more career backgrounds. With everyone's unique knowledge, experience and background we enrich each other's...
-
Monterrey, Nuevo León, México Uline A tiempo completoCustomer Service Representative Pay from $30,900 pesos per month to $34,400 pesos per month Monterrey Branch Carr. Miguel Aleman KM 21 #6 Prologis Park Apodaca Apodaca, N.L. Mexico 66627 Customer Service is the heartbeat of Uline As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our...
-
Customer Service Representative
hace 7 días
Monterrey, Nuevo León, México Prodensa A tiempo completoEMPRESA LIDER EN REFRIGERANCION COMERCIAL Y RESIDENCIAL SOLICITA:CUSTOMER SERVICE REPRESENTATIVERequisitos:Licenciatura en administracion, relaciones o a fin.Más de 3 años de experiência en puestos similares.INGLES FLUIDO %IMPORTANTE VISA Y PASAPORTE VIGENTE.HABILIDADES:Requiere sólidas habilidades organizativas y de comunicación, capacidad para...
-
Customer Service Representative
hace 7 días
Monterrey, Nuevo León, México Vertiv Co. A tiempo completoESSENTIAL FUNCTIONS Provide services that will guarantee the Customer Response Center 24/7/365 operation Interact with Internal and External customers of Vertiv Ensure SLA agreements with customers are meet through proper management and followup of Emergency calls Create, update and close Service Requests Manages and ensures Service Engineers requirements to...
-
Customer Service Representative
hace 6 días
Monterrey, Nuevo León, México Terex A tiempo completoDescriptionPosition Ov erview :This position is responsible for day-to-day execution of all areas of customer service and sales support, including call center participation, pre-sales inquiries, quoting / order entry, issues resolution, and sales reporting.The Customer Experience Representative is expected to demonstrate advance knowledge of products,...
-
Customer Service Representative
hace 7 días
Monterrey, Nuevo León, México SEGOSO Mexico A tiempo completoSegoso Mexico where Tomorrow is Today.Segoso Mexico, a Monterrey Call Center, is currently searching for womens to provide Customer Service Attention and Sales for an International Female Assocation. Enlglish C1, native will be a plus Great customer treatment background Excellent Customer service skill Sales/Negotiation experience Strong Attendance and...
-
Customer Service Representative
hace 7 días
Monterrey, Nuevo León, México Multi-Color Corporation A tiempo completoMCC LABEL / MULTICOLORSolicita Customer Service RepresentativeRequisitos:Inglés Avanzado (80-90%) Hablado, escrito y leído.Experiência en Servicio/ Atención al Cliente de al menos 1-2 años comprobable en alguna industria manufacturera/operaciones a nível internacional.Gusto por el trato con el clienteActitud de servicioAmabilidad y empatía en el...
-
Customer Care Representative
hace 7 días
Monterrey, Nuevo León, México Afni, Inc. A tiempo completoThe Customer Service Representative is responsible for identifying, researching, analyzing, and responding to telephone inquiries regarding client's billing questions, upgrades, basic tier 1 tech support, promotions, activation of devices,disconnects and retention, just to name a few.The position requires empathy and the ability to handle stressful and...
-
Customer Service Representative
hace 7 días
Monterrey, Nuevo León, México Weg México S.A. de C.V. A tiempo completoOferta de trabajoWEGMéxico S.A. de C.V. está buscando un Customer Service Representative para unirse a nuestro equipo. Como representante de servicio al cliente, serás responsable de brindar un servicio excepcional a nuestros valiosos clientes y mantener relaciones sólidas con nuestros proveedores.Requisitos: Experiência previa en servicio al cliente es...
