Customer Support Agent
hace 7 días
Job Title:
Client Support Agent
Location:
Guadalajara, MX - Remote
WHY YOU'LL LOVE SALESLOFT:
Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.
These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software.
Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world.
As a testament to our organizational health, we have been named by Forbes as one of America's Best Startup Employers in 2020, twice by Deloitte as a 'Fastest-Growing Technology Company in North America,' and have been recognized as a top workplace by _Forbes, Fortune, Glassdoor, Atlanta Journal Constitution, and Inc Magazine_.
We're redefining an age-old industry This is challenging work - but our team of brilliant creatives makes the journey thrilling.
Check us out on Glassdoor and see what people LOVE about working for SalesLoft
THE OPPORTUNITY:
While we're proud of our history, we're just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains the nation's elite talent.
At SalesLoft, our Client Support Agents are pivotal to our company's success.
As a key member of our fast-growing and high-performing customer support team, you will be our front-of-the-line help to get our customers back to engaging their buyers.
We believe that the most successful sellers have a passionate and supportive team behind them, and that includes you.
In addition to working with amazing colleagues who exemplify our 'team over self' core value, you will also have the opportunity to support an impactful and revolutionary software that is changing the way sellers serve their buyers.
WHAT WE'RE LOOKING FOR:
We are seeking a self-motivated professional who loves solving puzzles and figuring things out for your clients.
We want to continue to ensure our growing client base feels the "Customer Love" with prompt support and a personal touch.
If you're passionate about sales technology, providing a world-class customer experience, and thrive in a fast-paced, hyper-growth startup environment, then becoming Client Support Agentis the career path for you
THE TEAM:
Our SalesLoft's Support team is comprised of seasoned and up-and-coming Support professionals who are all aligned on one mission: Equip sellers to maximize revenue by creating a fantastic buying experience.
THE SKILL SET:
- 2+ years of customerfacing experience
- Superb analytical and critical thinking skills.
- Strong desire to learn and help others in Support learn.
- Exceptional interpersonal skills.
- Experience with time management between competing priorities.
- Excellent verbal and written communication skills.
WITHIN ONE MONTH, YOU'LL:
- Attend Salesloft's New Hire Orientation, where you will learn our SalesLoft story and understand what makes our "Lofters" unique.
- Begin 1:1's with your manager.
- Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them.
- Complete Support Training where you'll learn how to troubleshoot common issues with the Salesloft platform.
- Capable of serving customers quickly and proficiently and feel comfortable troubleshooting with customers via screen share
WITHIN THREE MONTHS, YOU'LL:
- Work 1520 tickets per day with proficiency and technical knowhow.
- Provide client assistance via Salesforce/Service Cloud Ticketing and live chat.
- Create and communicate action plans to the customer.
- Work closely with our Client Success, Professional Service, Sales and Quality Assurance teams.
WITHIN SIX MONTHS, YOU'LL:
- Self proficient and gaining deeper knowledge of complex topics related to VoIP, Salesforce, and Salesloft Automations
WITHIN TWELVE MONTHS, YOU'LL:
- Provide training and mentor others on the team.
- Will be on the track of becoming a Certified Salesforce Admin
- Expert at Queue Management
IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions
WHY SHOULD YOU WORK AT SALESLOFT:
- You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
- You will
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