Customer Support Agent

hace 7 días


Guadalajara, Jalisco, México Salesloft A tiempo completo

Job Title:
Client Support Agent

Location:
Guadalajara, MX - Remote

WHY YOU'LL LOVE SALESLOFT:

Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.


These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software.

SalesLoft helps brands deliver value and create trust by connecting authentically and meaningfully with their customers. Thousands of customers depend on SalesLoft's category-leading sales engagement platform to engage in more relevant, authentic and sincere ways.


Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world.

As a testament to our organizational health, we have been named by Forbes as one of America's Best Startup Employers in 2020, twice by Deloitte as a 'Fastest-Growing Technology Company in North America,' and have been recognized as a top workplace by _Forbes, Fortune, Glassdoor, Atlanta Journal Constitution, and Inc Magazine_.


We're redefining an age-old industry This is challenging work - but our team of brilliant creatives makes the journey thrilling.

We're fast-paced, innovative, and collaborative. We pursue excellence in everything and have a lot of fun along the way. Come join us

Check us out on Glassdoor and see what people LOVE about working for SalesLoft

THE OPPORTUNITY:

While we're proud of our history, we're just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains the nation's elite talent.

At SalesLoft, our Client Support Agents are pivotal to our company's success.

As a key member of our fast-growing and high-performing customer support team, you will be our front-of-the-line help to get our customers back to engaging their buyers.

We believe that the most successful sellers have a passionate and supportive team behind them, and that includes you.


In addition to working with amazing colleagues who exemplify our 'team over self' core value, you will also have the opportunity to support an impactful and revolutionary software that is changing the way sellers serve their buyers.

You will have an opportunity to make a difference.

WHAT WE'RE LOOKING FOR:

We are seeking a self-motivated professional who loves solving puzzles and figuring things out for your clients.

We want to continue to ensure our growing client base feels the "Customer Love" with prompt support and a personal touch.

If you're passionate about sales technology, providing a world-class customer experience, and thrive in a fast-paced, hyper-growth startup environment, then becoming Client Support Agent
is the career path for you

THE TEAM:


Our SalesLoft's Support team is comprised of seasoned and up-and-coming Support professionals who are all aligned on one mission: Equip sellers to maximize revenue by creating a fantastic buying experience.

The Support team consists of Support professionals with a strong desire to learn and help customers. They are also the epitome of our core values - Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

THE SKILL SET:

  • 2+ years of customerfacing experience
  • Superb analytical and critical thinking skills.
  • Strong desire to learn and help others in Support learn.
  • Exceptional interpersonal skills.
  • Experience with time management between competing priorities.
  • Excellent verbal and written communication skills.

WITHIN ONE MONTH, YOU'LL:

  • Attend Salesloft's New Hire Orientation, where you will learn our SalesLoft story and understand what makes our "Lofters" unique.
  • Begin 1:1's with your manager.
  • Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them.
  • Complete Support Training where you'll learn how to troubleshoot common issues with the Salesloft platform.
  • Capable of serving customers quickly and proficiently and feel comfortable troubleshooting with customers via screen share

WITHIN THREE MONTHS, YOU'LL:

  • Work 1520 tickets per day with proficiency and technical knowhow.
  • Provide client assistance via Salesforce/Service Cloud Ticketing and live chat.
  • Create and communicate action plans to the customer.
  • Work closely with our Client Success, Professional Service, Sales and Quality Assurance teams.

WITHIN SIX MONTHS, YOU'LL:

  • Self proficient and gaining deeper knowledge of complex topics related to VoIP, Salesforce, and Salesloft Automations

WITHIN TWELVE MONTHS, YOU'LL:

  • Provide training and mentor others on the team.
  • Will be on the track of becoming a Certified Salesforce Admin
  • Expert at Queue Management

IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions

WHY SHOULD YOU WORK AT SALESLOFT:

  • You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
  • You will

  • Customer Support Agent

    hace 1 semana


    Guadalajara, Jalisco, México Salesloft A tiempo completo

    Job Title:Customer Support Agent**:Location: Guadalajara, MX (Remote)THE OPPORTUNITY:While we're proud of our history, we're just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages, and retains the nation's elite talent.At Salesloft, our Customer Support Agents are pivotal to our company's...


  • Guadalajara, Jalisco, México Salesloft A tiempo completo

    Manager, Customer Support (Mexico)Location: Guadalajara (Remote)WHY YOU'LL LOVE SALESLOFT:Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.These are the values that define who we are, that have empowered our staggering growth, and could be instrumental to your career development.Headquartered in Atlanta, Georgia,...


  • Guadalajara, Jalisco, México Salesloft A tiempo completo

    Title: Associate Customer Support AgentLocation: Guadalajara, MXTHE OPPORTUNITY:At SalesLoft, our Customer Support Agents are pivotal to our company's success. As a key member of our fast-growing and high-performing customer support team, you will be our front-of-the-line help to get our customers back to engage their buyers. We believe that the most...


  • Guadalajara, Jalisco, México Salesloft A tiempo completo

    Title: Associate Customer Support AgentLocation: Guadalajara, MXTHE OPPORTUNITY:At SalesLoft, our Customer Support Agents are pivotal to our company's success. As a key member of our fast-growing and high-performing customer support team, you will be our front-of-the-line help to get our customers back to engage their buyers. We believe that the most...


  • Guadalajara, Jalisco, México SalesLoft A tiempo completo

    THE OPPORTUNITY: At SalesLoft, our Customer Support Agents are pivotal to our company's success. As a key member of our fast-growing and high-performing customer support team, you will be our front-of-the-line help to get our customers back to engage their buyers. We believe that the most successful sellers have a passionate and supportive team behind...


  • Guadalajara, Jalisco, México Mycronic A tiempo completo

    Job SummaryThe Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as well...


  • Guadalajara, Jalisco, México Siemens A tiempo completo

    Change the future with us We are looking for dedicated and talented people who tackle everchanging challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds reinventing the future of work.Join us and let us focus together on what's truly important: making lives better with new...


  • Guadalajara, Jalisco, México Siemens A tiempo completo

    At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We are focused on ensuring that zero harm is done to our employees and zero defects are created in our processes. We utilize lean principles and digitalization to continually improve our processes and customers' experience. We...

  • Customer Care Agent

    hace 1 semana


    Guadalajara, Jalisco, México BMC Software A tiempo completo

    Basic Information:CountryMexicoStateJaliscoCityGuadalajaraDate Published18-Apr-2023Job ID36974Travel AmountNoneDescription and Requirements:LI-LH1"At BMC trust is not just a word - it's a way of life" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work...


  • Guadalajara, Jalisco, México Support Zebra A tiempo completo

    We're hiringCUSTOMER SERVICE REPRESENTATIVE Food & Beverage Industry Account_The Customer Care Ambassador is responsible for order taking, tackling customer issues, complaints, and inquiries head on - all while keeping customer satisfaction at the forefront of their decision-making and communication.Must have: Minimum of 3 months work experience as a...


  • Guadalajara, Jalisco, México Mphasis Limited A tiempo completo

    _Responsibilities:_ Engage with Customer Sales support team to create customer portal setup. Deal creation with the set of products agreed with the Customer. Update price inside the deal in Eclipse Tool. Create Customer Configuration in OCC based on the customer requirement. Create separate portal for dedicated stakeholders on HP2B tool. Create user setup to...


  • Guadalajara, Jalisco, México BMC Software A tiempo completo

    Basic Information:CountryMexicoStateJaliscoCityGuadalajaraDate Published16-May-2023Job ID37254Travel AmountNoneDescription and Requirements:LI-OG1"At BMC trust is not just a word - it's a way of life" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work...


  • Guadalajara, Jalisco, México BMC Software A tiempo completo

    Basic Information:CountryMexicoStateJaliscoCityGuadalajaraDate Published12-Apr-2023Job ID36916Travel AmountNoneDescription and Requirements:LI-OG1"At BMC trust is not just a word - it's a way of life" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work...


  • Guadalajara, Jalisco, México BMC Software A tiempo completo

    Basic Information:CountryMexicoStateJaliscoCityGuadalajaraDate Published20-Feb-2023Job ID36607Travel AmountNoneDescription and Requirements:LI-OG1BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About UsIt's simple, we prosper by putting people ahead of profits. Point blank.We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee...

  • Customer Support Officer

    hace 1 semana


    Guadalajara, Jalisco, México Digital Risk, LLC. A tiempo completo

    Company DescriptionMphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to...


  • Guadalajara, Jalisco, México DearDoc A tiempo completo

    Who we areGreat Places to work 2022DearDoc provides top doctors with a suite of technology and marketing tools to ensure communication between patients and doctors is a more accessible, modern and seamless experience.Currently serving over 3,600+ practices, DearDoc enables doctors to focus on what they do best: providing great patient care.Working with...


  • Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    eCommerce Customer Experience AgentThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.The eCommerce Customer Experience Manager also supports the AMS Public Sector operation by new user setup and maintenance, generic catalog maintenance and quality assurance processes.How you'll make your mark: Single point...


  • Guadalajara, Jalisco, México Siemens Digital Industries Software A tiempo completo

    Change the future with usWe are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work.Join us and let us focus together on what's truly important: making lives better with...

  • Internal Customer Agent

    hace 1 semana


    Guadalajara, Jalisco, México Herbalife Internacional De México A tiempo completo

    Vacante para la empresa Herbalife Internacional de México en Guadalajara, JaliscoGlobal leading transnational company in the marketing and distribution of food supplements is looking for candidates with the following profile: Internal Customer Agent SupportActivities:Resolve all day-to-day related issues and inquiries raised by employees, internal and...