Director, Renewals

Job Category

Customer Success

Job Details

About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

The Director, Renewals is a lead role in the Customer Success and Growth organization at Salesforce.

The Renewal Director is responsible for leading one or multiple teams of renewal professionals dedicated to protecting and growing revenues in their designated territory.

The Director is responsible for leading the vision and strategy for their team's activities, including, identifying and forecasting attrition risk, design and execution of renewals strategy in territory and working with leaders in Sales and Customer Success.

Responsibilities:

• Lead one or multiple teams of dedicated renewals professionals and initiate and develop strong alignment with key stakeholders at the executive level in order to influence other teams to help to shape policy/process, identify gaps and proactively address them.
• Support direct reports by participating and leading in client meetings and engaging other corporate resources as required as well as ongoing mentoring and development of the global team
• Be a trusted advisor to Sales and Customer Success leadership in your territory and build a Monthly meeting cadence with Sales and Customer Success leadership within your territory
• Weekly forecast meetings with the team to drive forecasting excellence and accuracy and develop and educate on best practice across the team
• Maximize account growth opportunities by ensuring that their team is playing an active role on the extended account team and helping to identify incremental opportunities upon contract renewal. Develop and execute win/win negotiation strategies for all contract renewals that maximize contract value while protecting and enhancing customer trust.
• Take a lead role in collaborating with internal resources (Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, etc...) to develop comprehensive 'win' strategies for renewals.
• Ensure that your team is effectively Identifying customer requirements, uncovering roadblocks, and demonstrating strong account management and commercial capabilities to drive their renewal events to ontime closure and customer success
• Provide executive management with complete visibility to renewals, solicit executive involvement as required and communicate risk clearly and take the lead in developing resolution strategies.
• Ensure that your team adheres to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations. Accurately maintain and accurately forecast a rolling 120 day forecast of renewals in your territory.
• Ensure your team achieves financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via upsells, crosssells and addons

Required Skills/Experience:

• 10 or more years of demonstrated success in a Sales, Operations, or Account Management capacity with a strong focus on negotiating contracts.
• Previous experience of leading, developing and mentoring a team for success
• Proven track record of overachievement of quota and KPIs and very strong organizational, operational and analytical skills
• Possess exceptional negotiation skills that allow for valuebased contract negotiations at the CXO level and be an effective mentor to pass these skills to your team via regular training and coaching sessions.
• Excellent financial acumen, process and policy management skills
• Strong customer management skills including soft skills. Ability to demonstrate a strategic mindset to enable persuasive conversations with customers.
• Ability to manage, analyze and track data for a sophisticated and often complex renewal cycle
• Ability to work in a fastpaced and an often rapidly changing environment and must be able to travel 35 times a year to attend team meetings
• Bachelor's Degree

Desired Skills/Experience:

• Experience negotiating complex multiyear services contracts.
• Ability to manage transactions through different stages using technology.
• Possess solid negotiation skills that allow for valuebased contract negotiations at the CXO level
• Experience negotiating complex multiyear services contracts

Leadership Qualities:

PASSION:
Passionate about Customer Success

BEGINNERS MIND:
Always learning, approaches each interaction with open mind, great listener and hands-on

THOUGHT LEADER:
Strong point of

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