Cbsm - Conversational Ai Engineer

hace 1 semana


Monterrey, Nuevo León, México Chubb INA Holdings Inc. A tiempo completo
Job Requirements

Conversational AI - Engineer

Overall Experience: 8 to 10+ Years

  • Hands on experience in any of the leading conversation AI platforms/tools like
  • RASA, Amelia, , Amazon Lex, Google DialogFlow etc.
  • 3+ years of experience building endtoend NLU, NLP or conversational AI systems in a production environment
  • Knowledge of conversational design, flow, and natural language generation
  • Experience in automation of Custom contact centers using Conversational AI implementation is an added advantage.
  • Hands on experience on micro services, RESTful API, Web Socket, JSON, XML, SQL, NoSQL, Web API
  • Development experience using modern programming languages (e.g. JavaScript, Java, Python)
  • Mobile development experience (iOS, Android) is a plus.
  • Willingness to explore and learn new technology/tool is desired.
  • Experience working in Agile methodology
  • Excellent written and oral communication skills to collaborate with various stakeholders to understand the existing bot framework, architecture, design principles and implement it to meet business needs.

Responsibilities:

  • Design and build datadriven conversation models with emphasis on realism and natural flow
  • Analyze and evaluate the quality of a humanBOT conversation and suggest ways to improve it
  • Efficiently conduct experiments to validate conversational AI algorithms with respect to product goals
  • Collect and curate training data, train models, and optimize them for deployment
  • Be a champion of engineering excellence and propose systematic changes to achieve it
Work Experience

Conversational AI platform - Hands on exp in any (MS Bot framework, Dialog Flow, Amelia, , etc)

Development skill - Type script, Java script, C#, Azure cloud and services, CI/CD, SQL DB and NoSql DB, Restful API integration, Oauth2.

0, basic knowledge on AI/ML
Conversational AI - Conversational design, Multi-Channel, Multi lingual, NLU, NLG, Voice Bot, live agent transfer, Knowledge of customer care center
Process, Scalability & Re-usability - Software development process & design principles, quick learner to develop POCs, R&D in new areas
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