Company Description

Etsy is the global marketplace for unique and creative goods.

We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world.

As an Etsy Inc.

employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Job Description:

What's the role?

We are looking for individuals to support our day-to-day policy enforcement processes that address member misconduct, including but not limited to: spam, harassment, discrimination, and fraudulent dispute or returns claims.

This critical work ensures members follow Etsy's House Rules while using our products to cultivate a human and safe experience for everyone.

Do you excel in balanced investigation, strong decision making, and clear communication, even emotionally-charged moments and situations that involve reviewing difficult material? If so, this could be a great fit This is a full-time position, working 5 days a week with potentially a fixed schedule requiring 1 weekend day (Sunday - Thursday or Tuesday - Saturday).

What does the day-to-day look like?

• Investigate accounts using member reports, internal tools, business intelligence platforms, and intuition to discover malicious behavior, assess root causes and prevent recurrence.
• Work with members and take appropriate actions when they don't align with Etsy's expectations to achieve efficiency and quality assurance goals.
• Participate in experiments and help build workflows that predict and prevent abuse of new products and services.
• Identify process improvement opportunities, communicate them to leadership and partner on developing solutions to strengthen our impact.
• Of course, this is just a sample of the kinds of work this role will require You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualifications:

Qualities that will help you thrive in this role are:

• At least 2 years of experience in online policy enforcement operations and risk assessment in the peer-to-peer e-commerce world (bonus if you have experience with dispute/returns fraud and abuse).
• Ambition and discernment to solve nuanced problems and make wise decisions grounded in data and logic.
• Understanding of complex technical concepts and can communicate about them (verbally and written) to nontechnical audiences.
• A positive outlook, high selfawareness, desire for diverse perspectives, and the ability to work well both independently and within a team structure.

Additional Information

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like.

As we hope you've seen already, Etsy is a place that values individuality and variety.

We don't want you to be like everyone else - we want you to be like you So tell us what you're all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.

While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

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