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Specialist Sales Operations
hace 3 meses
**n your new role you will: P**- lan and schedule own work typically independently to meet goals and deliverables based on general directions. I
- mpact of regular and independent decision making limited to the attainment of project objectives. The job encompasses the execution of structured standard tasks in own area of responsibility, that are routine. More senior colleagues deliver close guidance and direction as well as training on-the-job. C
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ustomer Communication. Will be the first entry point for customer requests. Must be able to give first level response and channel the request internally E
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scalation Management: Able to execute guided escalation R
- elationship Management: Interfaces the customer different department, warranting a professional relationship. M
- ay attend c
ustomer meetings & calls to discuss on going topics, reviews service levels and to build relationship. P
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ricing: prepare commercial offers for customers with support of BU and account manager in SAP CRM tool. S
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ales Forecast: support Account Manager on the monthly sales forecast updates. It could be one region/a few products or few locations in S&OP tool. Y
- ear price Negotiation: Support Account Manager with RFQ data verification (RFQ data processing. Less complex data. P
- repare data for Volume Price Agreements (VPA), track VPA fulfillment, adjust backlog for new pricing O
- pportunity management: Processing sample requests from the customer through ISaR; track & expedite the delivery of samples Support data entry into CRM Dynamics according guidance of FAE or AM. R
- eporting and Analysis: Simple analysis guided by supervisor by clear instructions, update of predefined reports such as RMextract_Dragon Cube_CEBIS+ Cube A
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ccount clearing: credit limit check, clarification of overdues and differences Prices & tax) in alignment with AM; credit & debit notes creation in ERP system P
- CN/PD: Send documents to customer if not automated. C
ontracts: coordinate between customer and internal departments on e.g. LOA, EDI, SBI,CRA logistics, NDA, settlement agreements.
Y
**ou are best equipped for this task if you have: C**- ollege degree or 2-3 years work experience in similar field. M
- ust be able to operate, align and collaborate with cross functional and global teams. M
- ust speak English. German speaking is a plus. S
- hows basic customer and sales support skills. S
- ervice oriented attitude, good interpersonal and communication skills. H
- as a sense of responsiveness, both timely and completeness. A
- bility to drive closure with diverse personnel throughout the corporation. Individual contributor; may need close supervision. A
- pplies company policies and procedures to resolve routine issues. A
- ble to receive detailed instructions from their direct manager. C
- hampions' customer causes to the mutual satisfaction of the customer and company. Readily accepts assigned responsibility. Follows established processes.
*This position is hybrid workmode
*This position is based in Guadalajara
D
riving decarbonization and digitalization. Together. I
e are on a journey to create the best Infineon for everyone. T
his means we embrace diversity and inclusion and welcome everyone for who they are.
At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities.
We base our recruiting decisions on the applicant ́s experience and skills. We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
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