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About the Role
The Workday Success Plans Team are all about our customers and their post Go-Live journey - we create programs to help them drive business value from their Workday applications.
The team is responsible for delivering a variety of programs and services to our customers ranging from feature demonstrations to full feature deployments.
At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud.
We work hard, and we're serious about what we do. But we like to have fun, too We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.
Would you enjoy learning new things in a fast paced environment? Do you have an appetite for variety and challenging business problems to solve?
Are you a great communicator who can clearly articulate and demonstrate the value of Workday solutions to our customers?
The Workday Success Plans team works directly with customers through targeted microconsulting engagements to help solve their business needs using the Workday application.
Responsible for acting as a trusted Workday advisor, you will have the opportunity to assist customers with how-to questions, troubleshoot and guide customers through configuration, and provide feature demonstrations.
As a Workday expert, customers will benefit from your knowledge as you share your experience, identify key considerations, and highlight standard methodologies.
Our team of professionals have a broad and deep understanding of Workday, and enjoy the reward of helping customers solve problems, learn about new features, and find greater value in their Workday investment.
So if you are passionate about the value technology can bring to an organization, love learning and want to work directly with some of the greatest companies on the planet, bring your energy and teamwork to the Workday Success Plans team
Primary responsibilities of this role include delivering various services to Workday Success Plans customers. To be successful, this requires :
Conducting research to ensure understanding of customer questions and related Workday concepts.
Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
Clearly and effectively communicating responses and value to customers.
Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).
Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator).
Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap.
Keeping up to date with industry practices and the ability to engage with our customers on those topics.
Helping drive the creation of new programs to drive customer feature adoption.
In addition to delivering Workday Success Plans services, our Workday professionals will also deliver other Customer Enablement services, such as :
Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers
Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization
Provide one-on-one customer configuration designs
Deployments including full deployment of Workday features
Ability to travel up to 20%
About You
Basic Qualifications
3+ years of IT implementation experience
3+ years of experience with HR and / or Finance systems , including but not limited to Workday, PeopleSoft, SAP, Oracle, and / or JD Edwards
2+ years of software consulting experience
Other Qualifications
Workday Certification in HCM and at least one of the following is ideal : Talent, Recruiting, Absence, Payroll
Ability to gain a thorough understanding of Workday concepts as new features are released
Ability to distill complex concepts into understandable presentations for our customers
Ability to multitask and work on multiple engagements and deliverables simultaneously
Strong critical thinking skills so as to understand complex, technical process issues and facilitate / influence decision making
Excellent verbal and written communication skills in English
Bachelor's degree or relevant work experience required. Advanced degree preferred
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