Application Engineer for Mexico

hace 2 semanas

Ciudad de México, Ciudad de México OPEN MIND Technologies AG A tiempo completo
Join the #TEAMCAMFORCE

WITH PASSION AND EXPERIENCE, YOU CAN ACHIEVE ANYTHING


We are one of the world's leading developers of high-performance CAD/CAM solutions - and have been for more than 25 years Our innovative CAD/CAM technologies ensure significantly higher performance in the programming process and set international standards in machining production.


What do a top mountain bike, an artificial hip joint and your smartphone have in common? We develop the software to produce these high-end products With hyperMILL we control CNC machines, and we have the highest standards for performance and part quality.

Your main tasks

Pre-sales demonstrations:

  • Conduct presales demonstrations to showcase OPEN MIND Technologies products features and capabilities to potential customers. Collaborate with the sales team to understand customer requirements and tailor demonstrations to address specific needs. Provide technical expertise during sales meetings to answer questions and address concerns.

Post-Sales Customer Support:

  • Act as the primary point of contact for customers seeking technical assistance after the sale. Troubleshoot and resolve softwarerelated issues reported by customers. Collaborate with the team to escalate and resolve complex technical issues. Maintain regular communication with customers to update them on the status of their support requests.

Customer Training Services:

  • Develop and deliver comprehensive training sessions for new customers, ensuring a smooth onboarding process. Create training materials and tutorials to facilitate user understanding and adoption. Offer ongoing training sessions for existing customers, especially for new updates or features.

Documentation:

  • Create and update support documentation, including FAQs and troubleshooting guides. Document customer interactions and solutions for future reference and knowledge sharing. Perform testing of new software releases to identify and report any bugs or issues. Create instructional videos that effectively communicate complex concepts and processes.

Working with partners:

  • Collaborate with company partners to understand their needs and requirements. Participate in joint solution development projects with partners to create integrated solutions. Act as a liaison between the company and local partners, ensuring effective communication, collaboration, and successful project implementation.

Working with customers:

  • Offer consultation on technical aspects, feasibility, and best practices. Provide guidance on optimizing solutions to meet customer objectives. Ensure successful implementation of projects from conception to completion.

Trade Show Participation:

  • Participate in trade shows to showcase our software solutions, developing captivating demonstrations to highlight key features and benefits. Engage with potential customers and partners at trade shows to gather feedback and understand market trends.

Profile:

Education:

  • Bachelor's degree in mechanical engineering, manufacturing engineering, industrial engineer, a related field, or comparable working experience.

Experience:

  • At least 5 years of Manufacturing and/or CNC programming experience of multiple parts, materials, and metal removing processes.
  • Working with multiple CNC controls (Siemens, Haas, Fanuc, Heidenhain)
  • Working with milling and turning machines (multiaxis preferred)
  • Training as a machine tool operator, precision mechanic, toolmaker, mechanical engineer, or comparable training.

Technical Skills:

  • Excellent computer skills (CAD/CAM, Office, Web)
  • Experience with remote assistance tools (experience with ticketing systems is a plus).
  • Analytical mindset to understand and troubleshoot complex technical problems.
  • Experience with CAM software
  • Experience with CAD software (Solidworks and Autodesk Inventor is a plus)
  • Strong GD&T knowledge.

Personal Skills:

  • English language proficiency
  • Excellent communication skills, both written and verbal.
  • Strong interpersonal skills and the ability to build positive relationships with customers.
  • Strong problemsolving skills to identify and resolve software issues.
  • Strong organizational skills to manage and prioritize multiple support requests.
  • Dedication to providing excellent customer service and ensuring customer satisfaction.
  • Enthusiasm for innovative technologies and solutions.
  • Selfmotivated individual who demonstrates independence and is highly goal oriented.
  • Ability to thrive in an autonomous work environment, proactively driving projects to successful completion.
  • Flexibility to travel domestically, and travel internationally occasionally (US Visa is a plus).
  • Valid driver's license and car is required (The company provides a stipend for incurred expenses, maintenance, and usage).
Why us?

  • Generous paid time off, including vacation days and 13 paid company holidays.
  • Strong compensation package: A fixed salar

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