operations technician

hace 1 semana

Chihuahua, Chihuahua, México Autozone A tiempo completo

Position Summary:

Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.

Job Responsibilities- Other duties may be assigned:

  • Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.
  • Handles problems of sensitive nature or requiring extensive research to resolve.
  • Follows documented escalation procedures when needed and thoroughly document all activities in tickets.
  • Provide superior service through fast and prompt interaction with other groups of support.

Skills and Requirements:

Level of formal education:
A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.

Area of study:
Information Technologies / Computer Science

Years of experience:
One to two years.

Type of experience:
Experience as Customer Contact Specialist / Technical Support / Customer service

  • Special certifications or technical skills: Fluent in English and Spanish

Other/preferred:
LINUX, MS Office, MySQL. Portuguese is Desirable.

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